
Originally Posted by
Gookieheimowitz
You missed my point.
The way you go about it is why a salesperson doesn't want to deal with you. It has nothing to do with the commission. You yourself have no other option but to deal with a manager . You use the hostile salesperson as the reason.
Let's look at the average auto salesman day. Work at 8:00 am . Some floors are open some have what's called an up system. Open floor is customer comes on lot first salesman to the customer gets it. Up system is you wait in line for a customer. Most average car salesman work 60 hours a week. When I say average that's exactly what I mean they are making decent money but a horrible hourly wage.
Salesman take a ton of phone calls each day . Most of them consist of customer's such as you . Do you have this ? Can you get that? How much is it? I'll only pay this ? I want blue not green. On and on and on it goes. These salesman are fighting a two front war. One with you the customer and two with there sales manager or owner to produce sales.
Myself I was a complete asshole to customers. There are many ways to explain it but basically I can't sell you a car over the phone. You need to make an appointment to come see me and give me the opportunity to EARN your business. I didn't waste time with non buyer's . If I had the car in stock with the correct options in the color you wanted at the price you would pay you where driving that fucking thing home.
If I didn't have those things then goodbye I have other things to do. People liked my upfront attitude with them . They came to respect it .
One of my best lines was when a customer would say oh I'm just looking. My response instantly would be sir do we really want to start a business relationship lying to each other? What do you mean? Sir nobody comes to a car lot to look . This is not a car show it's a business we sell cars . Nobody likes coming to a car lot to buy cars so if I have the right model for the right price you would buy it today correct? Then I shut up and wait as long as it takes to get an answer. If it's yes we continue if it's no I usually excuse myself and go print out directions to the closest competition and cone out and hand it to said customer. I would say here is the closest store maybe they are willing to let you browse. When you are serious about purchasing please come back and see me cause we all pay the same amount for these cars .
I'm just saying that me personally wouldn't want your business. For reasons stated. Your not a loyal customer. Also the whole haggling excuse you give is bullshit. I use to love to tell guys like you this.
When you go to the grocery store and the total comes to $248.63 do you haggle with the checkout person. When they say there's no discount do you ask to speak to a manager? Lol! Guys like you are easy target for guys like me . I would insult you looking you straight in the eye while shaking your hand and showing you the exit.
I think you are taking this somewhat personally because you were once in the business, and people like me were holding you back from making more money.
If you own the lot, and it's either independent or associated with a low-end brand, then yes, you can take this rude/hostile line without consequence.
In fact, even as a salesman at a lower-end brand, you can sometimes take this rude line without consequence.
However, this sort of thing can't and won't fly at a BMW or Mercedes dealership. They are required to adhere to strict standards regarding the treatment of customers. If the dealership gets even one complaint, they lose cars allocated to them. If they get too many complaints, they can be dropped completely.
Therefore, the BMW salesmen do not have the luxury of telling people to scram, insulting them, or lecturing them. If they do, they'll be out of a job soon enough.
That's not to say they don't try their own passive-aggressive ways to get rid of me. Usually it involves promising a call back and never doing so, intentionally quoting a high price, or some other backdoor method to get me out of their hair. Hence, I skip past all of this and go directly to the sales manager, who cares about the number of sales and not commissions.
Look, on the other side of the business, I can understand the frustration that salesmen go through. Looky-loos. People with phone calls just trying to pump for info. Flakes. Cheap Jews. I get it.
But again, none of that is my problem. I am the customer. Most dealerships still exist in a haggle model. Your example of the grocery store is a bad one, because grocery stores do NOT exist on a haggle model. I predict that eventually car sales won't, either (some are already getting away from it). But as long as they are, I will haggle the best price, and I'd be a fool not to.
And if you really feel like you saved more money than you deserved, then donate the money you saved to charity. But it's absurd to chide someone for haggling the best deal in a haggle pricing model.
BTW, I don't waste anyone's time. In fact, the way I do things (and the way I suggested people do things on radio), it saves time for both the buyer and the dealership/salespeople.
I stated that you should already know what you want before you call, then call up and level with the sales manager. Tell them that you're price shopping, ready to buy, and will go with the dealership with the most competitive price. Then get their best quote. Then call around, and indeed go with the best one. This is a far better approach for everyone, rather than feigning interest and wasting the dealership's time, only to go with someone else who ultimately offers you a better deal.
BTW, before I decided to bypass the salesmen, I used to get ones just like you on the phone:
"I don't give quotes over the phone, you'll need to come down here"
"It's against our dealership's policy to give phone quotes" (which was a lie, btw)
"Let me look into some things and call you back" (no call, obv)
"The best we can do is $3000 over invoice" (bullshit)
But yeah, I don't fall for any of that. Much like an all-in bet is unbluffable in NL holdem, the "I'm looking for the best possible price and will go with the dealership who gives me the lowest one" is immune to sneaky car salesman psychological tactics.