agree with this get a few other quotes and see how close they are to the 11k but in general extra work equals extra cost to you. there kinda jerks to not offer your deposit back altho you haven't said if they had done something to justify the hold back.
at some point a "estimate" changed to a "Quote" and changed the dynamics and relationship between contractors and their customers.
when you were informed the extra work would be needed (after initial quote you it would be unreasonable to expect the quote would stand) given the new information.
I almost never do projects on a quoted price unless it is a fairly simple task. cost plus materials is the better fair way of doing business IMO.







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