Originally Posted by
Sidewinder
I had instacart for 3 months and finally couldn't take it and they refunded me the yearly.
If the store was out of an item, half the time (literally) or more they wouldn't adjust what they charged me - I would just get dinged for the item that never showed up. I would often get wrong flavors, etc when I ordered drinks, etc. I'd suggest hiring a big 8 accounting firm to audit every delivery.
If there was a buy 1 get 1 free, I would buy the 1 and never get the freebie (and get charged full price instead of 50%), or choose 2 thinking the final charge would be less since the 1 item was free and you guessed it - I would get charged full price for 2 items and only get 2, not the 4 you would of otherwise expected.
In 3 months they probably made 15-20 mistakes, every single time it was in their favor. I was 0-15 to 0-20 on having a mistake go my way.
In 3 months I might of been 0-9 in trying to get the right price/items on a buy 1 get one free purchase..
If I remember correctly their call center closed at 6pm so if you got a delivery after that you had to wait till the next day to complain about your order. I might of called them 50 times in the 3 months.
Imagine a homeless person went grocery shopping and then a crack-head did the accounting. This would be better than almost every Instacart transaction I had.
In my adult life, it was without question the worst online commerce experience.
I would rather lick the floor of the E.R. than ever use Instacart.
But maybe I just got unlucky, alot...
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