Honestly, I have mixed feelings on this one.Originally Posted by desertrunner
Involves a really good friend of mine from HS who had a horrible experience with SWA over the holidays to the point shes filed a complaint with DOT for violations of Disabled access and abuse by staff prior to and on the plane on her flight back home to San Fran. She has severe asthma to the point she qualifies for seating consideration and they literally stuck somebody with a damn dog in the seat behind her so the dog was sitting under her seat. The one flight attendant was a flaming bitch to her accusing her of lying despite documentation (the irony is shes actually a Respiratory Therapist at a major hospital in the Valley there and has been there for over a decade I believe shes the actual Asst Director of Resp Services). Anyway its gotten ugly she sent multiple letters out to SWA, DOT and a few others. DOT has apparently opened an investigation and given them 30days to respond they face a rather large potential financial slap down into 6 figures.
If I can find a couple of the letters she gave copies to me she sent out I will scan and post them its pretty fucking damning against SWA. But sadly seeing how other airlines have behaved the last several years even prior to Covid I cant say Im surprised. My guess is she probably has cause for a lawsuit as well but I dont think shes interested in that never really been one to chase money its the principal of the thing. Besides she makes a healthy check at her job.
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