Quote Originally Posted by Dan Druff View Post
Thank you, Dizzy, for registering and posting this clarification.

BetMGM support is very poor, and is mostly outsourced offshore. It was very tough dealing with them. However, after this blew up today, I was put in contact with two executives there, so hopefully I can get some answers.

I agree they were extremely negligent in allowing this cashout (to a different account, no less) on the exact same day of account creation and deposit (and with no play!)
One last thing i wanted to mention before bed:

I know about the poor support. Every regulated casino is really bad with the support/security. At least at the entry level at minimum.


Those exec guys can probably get you in touch with a fraud manager who will be better equipped to look into it.

The good news is, if someone competent at BetMGM does look into this - They have access to a lot of info that will be helpful for the police with your case.

With the Geocomply software BetMGM will be able to see with almost pinpoint accuracy exactly where your account was logged in/created from.

It's possible the scammer was smart enough not to install the geocomply software. (You can technically login and make a deposit/withdrawal without it) In that case BetMGM see significantly less information.

Either way they will be able to see the IP address used at absolute minimum. Presumably the scammer logged in and created the account with a VPN, but you never know. Hopefully I am giving them too much credit.