Hello poker community! My name is Alexander. I from Russia.
About a week ago I found an important mistake on Pokerstars. About what I opened a subject on one of the Russian poker forums:
http://forum.gipsyteam.ru/index.php?...c=85811&st=140
Mistakes I was that at game in zoom-poker tables NL 0.05-0.1$ Omaha hi-low the software mistakenly gave to players of 8,5 VPP points for each dollar rake instead of 7 VPP.
I consider that it is wrong to receive it raised rakeback. Also consider incorrect it to use and to receive from it excess benefit.
I carried out a lot of work according to the game analysis to this type of poker. This mistake led to increase rakeback on the average for 8-9%. By my results because of this mistake the company totally overpaid superfluous rakeback of 7000-8000 dollars USA every month. In case of your interest I am ready to provide all calculations proving this number.
I began correspondence with the Russian technical support. In the evening on March 22 I provided all information with all calculations of the Russian technical support on the postal address of support@pokerstars .eu. For me asked to wait and by results of check promised to contact me.
In the afternoon on March 24 after the next updating of the software I noticed that the error is eliminated. The program began to add points correctly.
And in the same day from the Russian technical support I received the letter in which they didn't recognize by me the found mistake. Representatives of the company claim that no mistake existed and the program always considered points correctly.
It is a lie. Many Russian players from the moment of publication of my mistake on the Internet until its correction could be convinced of it personally. All confirmed that the found mistake takes place to be.
Now for me it is very offensive and I am disappointed that did huge work, provided the company information on this mistake. The company corrected this error, ceased to sustain excess financial losses. And to me impudently say lies that no mistake existed and everything worked correctly.
I ask you to examine and check this fact. Thanks!