I'll be honest, they have started letting a lot of their produce go to shit. They weren't like this in 2014 at their peak of success.
Just kinda seems like they don't care anymore, and when you complain, you encounter either indifference or pushback (usually indifference).
I had too many fails there in 2019, from both low quality/old food and bad customer service. Finally said fuck it and went to Farmer Boys going forward.