BUMP

Weird resolution.

I submitted a complaint to the Better Business Bureau (BBB). Before you laugh at me and condescendingly inform me that the BBB has no power, I'm well aware. In my almost 49 years on this earth, I had never before submitted a BBB complaint, because I know they are powerless and mostly bullshit.

However, this case was different. The BBB can actually be useful if the company cares about its BBB rating. You'd never think a huge operation like Roblox, which is exclusively aimed at kids, would care about its BBB rating. Amazingly, they do. I checked on it, and noticed a ton of complaints which were marked "resolved". Many of these complains involved support initially refusing to help, like in my case.

So I gave it a shot. I wrote up my story, and said I wanted my 4800 robux back.

I was a little worried the BBB would reject my complaint, since I was asking for fictional game money instead of real money. However, my complaint was accepted, and Roblox was asked for comment.

Roblox responded quickly, but it was an annoying form letter telling me that they couldn't find my account (which was false, as I provided all the necessary info), and that I should contact support if I need help (lol).

I chose the option to "reject" the response..... and then nothing. Roblox didn't answer me, and the BBB didn't seem to care that I didn't get an answer. I sent the BBB a message a few days ago, saying that this matter is still open and I'm being ignored by Roblox.

Still nothing.

I thought PERHAPS the BBB was slow due to the holidays, and decided I would tackle this again on Monday.

Just now, Benjamin said, "Daddy, our 4800 robux are back!"




Score one for the BBB. 100% this was their doing, because Roblox had already shut me down and told me they were closing the matter. I still have no idea why Roblox cares about their BBB rating. Perhaps because they're in the process of going public?

Anyway, happy ending. Now hopefully Ben doesn't get hacked again.