Jew tip of the day: Contacting Amazon rep during coronavirus phone center closure

[Dan Druff]

You can't call Amazon right now. Here's how to get help quickly.

1) Log in to Amazon

2) Go to Live Chat: https://www.amazon.com/gp/help/customer/contact-us

3) Start a chat with their bot (you'll see a giant button to do this)

4) Type "representative" in the box, and then click that you want a live chat

Don't try to chat with the bot itself, as it's useless.

Edit: The chat reps suck (see posts below). If they don't help much, ask for a supervisor. They will have one call you, so that's one way to get phone support.

[mulva]

i have to say i see gas in my neck of the woods at around 1.75 a gallon..pretty incredible

[Dan Druff]

i have to say i see gas in my neck of the woods at around 1.75 a gallon..pretty incredible

California prices have barely gone down. They always make sure to rip us off for gas prices in this state because they can get away with it.

Also, the gas taxes in this state were already high, and the moron voters were tricked into voting in an additional gas tax in 2018.

Sad!

[Dan Druff]

Warning though, the chat system is staffed with monkeys who ignore what you write and give you generic answers.

I'm chatting right now and feel like tearing my hair out. The problem with chat is that you can't immediately cut through the bullshit like you can on the phone.

[Dan Druff]

SANTIAGO | Customer Service
hello todd, how can i help you in regards of your order?

5:06 PM
TODD
Hello. I need help regarding order # ***-********-*****
The merchant, XXXX XXXX, sold me a used product as new
It was missing 3 items from the package and not wrapped in any way

5:07 PM
SANTIAGO | Customer Service
oh i see, i apologize todd. So basically it was used
correct?

5:07 PM
TODD
Used and returned to them, then sold to me as NEW
It was MISSING three parts
This was NOT a new item! That's why things were missing
This is FULFULLMENT BY AMAZON and this merchant needs to be kicked off because they are scamming people

5:08 PM
SANTIAGO | Customer Service
sure! no worries ill fix this for you ok?
give me please like a couple mins to take a look

5:09 PM
TODD
Okay

5:09 PM
SANTIAGO | Customer Service
todd im completing this return/refund and that was a printing label for you to return it, that ok?

5:13 PM
TODD
No, I need more than that.

5:14 PM
SANTIAGO | Customer Service
like what?

5:14 PM
TODD
First off, I need a complaint submitted about the merchant. This was a SCAM where they sold a new item as used
I also need to REBUY this item but not from that merchant. I don't trust them, but the other merchants cost more.

5:16 PM
SANTIAGO | Customer Service
well yea, you will be able to rebuy it
once we receive the original back youll get your full refund

5:17 PM
TODD
Can I have a supervisor please? It seems you are not reading my responses.
Please connect me to a supervisor.


He's been sitting here for 5 minutes now, refusing to answer that. Probably passive-aggressively punishing me for not accepting his expert "help".

[Dan Druff]

Ohh... interesting. If you ask for a supervisor, they take your # and have one call you.

Took about 15 minutes, and then I got a call and it auto put me on hold, but.... interesting. I wonder how long until someone gets on.

[nunbeater]

this nigga's still on hold

[SPIT this]

I have an app that notifies me anytime there's a delay in shipping on Amazon. It then gives me a link to start a chat and a script to copy and paste into chat. It's their policy to give a $5 courtesy credit for a shipping delay. Takes less than 60 seconds.

[Dan Druff]

I have an app that notifies me anytime there's a delay in shipping on Amazon. It then gives me a link to start a chat and a script to copy and paste into chat. It's their policy to give a $5 courtesy credit for a shipping delay. Takes less than 60 seconds.

What qualifies as a shipping delay now? I thought everything is delayed.

[Dan Druff]

BTW I'm wondering why Muck Ficon gave me a "facepalm" red rep for that chat I posted.

Did you not see that the guy was ignoring everything I was asking, other than the return? I wanted to return it, to have the third-party merchant reported as a scammer (which they were), and to be able to rebuy it from a different merchant at the same price (with Amazon covering the price difference).

He just kept saying, "Yeah I'll refund you, of course you can just go rebuy it", and ignored everything I wrote.

Explain the problem with my unhappiness with this. Do you think the guy gave me good service? FYI the supervisor who called me did exactly what I requested above, and understood me on the first try.

[SPIT this]

I have an app that notifies me anytime there's a delay in shipping on Amazon. It then gives me a link to start a chat and a script to copy and paste into chat. It's their policy to give a $5 courtesy credit for a shipping delay. Takes less than 60 seconds.

What qualifies as a shipping delay now? I thought everything is delayed.

Delayed from what you were originally quoted. You'll get an email that looks like this:

[Dan Druff]

Btw anyone who barely posts anymore but red-rep trolls me is going to lose rep for good.

If you are a non-poster and are red-repping me, it better be constructive, and not just contrarian assholishness.

Why? Because it's my fucking forum and I don't feel like tolerating bullshit from people who don't otherwise contribute, that's why.