Quote Originally Posted by Dan Druff View Post
Phi just posted this on 2+2, then tweeted about how he "opened up more than expected", linking the post:

https://forumserver.twoplustwo.com/s...postcount=4216

Here was my response:

I don't want RIO to fail. When I heard about Phil's vision initially, I thought he was very much on the right track, and wanted to see it work.

Unfortunately, between launching a totally-not-ready product, the misleading 51% rakeback promise (a promotion like STP is NOT rakeback!!), and complete lack of incentive to start and keep games running, is killing the site.

You have to give the customer a reason to select your business instead of the competition.

Sadly in RIO's current state, there is no reason for most people to do that.

Low traffic, bugs, lack of tournaments, lack of basic features, anon tables (which almost nobody likes), high-variance promotions instead of real rakeback (or simply lower rake), etc...

At some point you need to decide if you are designing the site for the players or for yourself. Many businesses fail because the owner makes decisions based upon his preferences, rather than customer preferences.

I hope you can turn this ship around, but that starts with a willingness to quickly course correct in a major way.
Cliffs: Phil still doesn't understand that if you release a shitty product which isn't ready, people will dismiss it and look elsewhere. He also doesn't seem to understand that you build features people want, not features YOU Want.
After reading Phil's post, it's clear he hasn't learned anything ...

He actually said his customer service was good lol ...

Site will be a massive fail as was easily predictable ...