Thanks for the support and the link!Originally Posted by Dan Druff
I received the below email from Bill on Monday which is a complete 180 from the excuse they gave me nearly 6 weeks ago as to why I wouldn't be reimbursed. Even though it was irrelevant, I had always doubted the claim that I had profited off of the colluders. Because I didn't accept their excuse and persisted that they provide me with the game history data which I never received and should have been granted per the gaming control board regulations (the regulator was notified), I believe they begrudgingly reversed their position.
I guess it doesn't matter if they had a change of heart due to pressure from the regulator, or the realization that lying to a patron could get them in hot water with the regulator, or the unlikelihood that they truly made a mistake during the original investigation, or if they just wanted me to return to the site and put an end to my posts. What matters is whether or not they've changed their policies and will be fully protecting our funds from cheaters from now on. I replied back to Bill and am hoping he enlightens us.Dear XXX,
We recently re-investigated the play of the players you reported and we have determined that their actions may have resulted in a loss to you of $X. We will be crediting your WSOP.com account in this amount.
Additionally, due to any inconvenience we may have caused you, we would also like to offer you $X as a goodwill gesture for your troubles and for bringing this matter to our attention. This will also be credited to your WSOP.com account.
Both credits should show up in your account within 72 hours.
Thank you for your patience in this matter and we hope to see you at the tables soon.
Sincerely,
Bill Rini
Head of Online Poker
WSOP.com
This is a positive and long overdue first step for WSOP.com. Let's see if they keep going and win our trust back.
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