Update:

AA ghosted me, so I sent them another email asking for a response.

I just got this:

Hello Mr. Witteles:

Thank you for your most recent response.

We sincerely apologize for any inconvenience and frustration this may have caused. We understand how disappointing your experience was, and we truly regret the delays and discomfort you endured.

We recognize that the previous compensation does not fully reflect the inconvenience you experienced. As a gesture of goodwill, I've credited your AAdvantage® account with an additional 5,000 bonus miles, totaling 12,500 miles. The adjustment should be reflected in your account shortly.

Please rest assured that we take your feedback seriously. We are committed to improving our business and service to ensure that such issues are addressed and prevented in the future.

We appreciate your AAdvantage® loyalty very much, Mr. Witteles, and hope to have the opportunity to welcome you on board another American Airlines flight.



Sincerely,

J**** M****
Customer Relations
American Airlines

I'm accepting this, as I think it's probably the max I can get, given that we did end up on the flight -- it was just very delayed.

I asked for the same deal for the other family members traveling with me, so we'll see what I get. They already got the first LOL email telling them they get nothing. I wouldn't be surprised if I get ghosted again.