Customers are "outraged" over the results of the AI car return scanner.
New Hertz AI scanner charged one car renter $440 for a 1-inch tire scuff
Hertz AI Sparks Rental Rage: Customers Charged Hundreds for 'Dents and Damage That Weren't There'
Hertz’s New AI Inspection Scanner Could MakeCar Rentals More Expensive /
Last edited by desertrunner; 07-02-2025 at 10:23 AM.
I use Hertz almost exclusively and never had an issue.
But I take pictures at the start of anything and everything that isn’t normal, i.e. stretches and dents.
I’m beginning to wonder how Hertz is still in business the amount of shady crap they’re been doing from screwing with people reporting cars stolen that weren’t. I’ve even had my own issues when I rented a car and they fucking closed the rental 2 days early when I prepaid for a full week.
For what its worth- Over the last 30 years, I have rented several cars from various companies, but seems like Hertz was used the least. If I remember correctly, National Rent a Car seemed to be a pretty good company and treated me well.
"AI snanner" is a good reminder that there is still no real AI, just human written bots.
Hertz has unfortunately become a garbage company.
At one point, as recently as the early 2000s, Hertz and AVIS were the gold standard of rental car companies, with Enterprise/Alamo/National comprising the second tier, and the rest of them being the shit companies.
That's no longer the case. Hertz has become shady, unreliable, and in some cases scammy.
I actually just had an issue with a Hertz rental. I needed a 1-way rental for one day, as I had dropped off a car for a family member and needed a way to get BACK.
This was a Saturday, and Hertz was closing at noon. I got there shortly before closing, and the one guy working there seemed really eager to go home. He briskly walked to the car ahead of me, started it, and told me, "This is your car, have a great day!", then vanished.
Turned out the key fob of the car was corroded, and he knew it, but he wanted to get rid of the vehicle rather than bother fixing it, and it was perfect to do via a sucker with a 1-way rental! So he started it without my seeing (you can do so with this model by touching the broken key fob to the start button), so this way I'd have no idea until it was too late and they were closed for the weekend. Indeed, about 30 minutes later I figured out the bad news, and there was no way to lock the car. Awful.
Then when I returned it, somehow the assholes also charged me $39 for gas, despite my returning it full.
I called the manager on the following Monday and he clearly didn't give a shit. He offered my $39 back, as if that was doing me a favor, even though it was a mistaken charge. When I asked for more, he said "I'll see what I can do with corporate" and never got back to me.
What a fail.
Yea as a President’s member, easy to get, I’m concerned. My next rental is coming up in a few weeks and I’m going to photograph everything even minor wrong with the car.
Shouldn’t have to be this way but apparently it is,
What happened to the company OJ vouched for?
I'm a President's Circle member and it does very little for me. Maybe because I haven't been renting much from airports.Originally Posted by The Boz
Totally agree.I'm a President's Circle member and it does very little for me. Maybe because I haven't been renting much from airports.
Only real benefit is a better selection of vehicles at the airports that offer you a choice at pickup they call Ultimate Choice. The Presidents Circle area usually has more SUV’s and lower mileage vehicles in general. Also you earn points at a higher rate when paying for rentals.
Remember this guy?
I hit camera then video and walk around the car while it is warming up. Takes less than a minute. Been doing it for years.
I just realized I must have a crazy collection of these videos somewhere on my phone.
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