So I enter a "50k freeroll super satellite" today guaranteeing 6 seats. I take 1st (sick brag) and get put into a 25k Satellite guaranteeing 6 seats. Get on chat line to ask why only 25k when lobby said 50k. Here is my convo after I asked the question:
ACR Rep: when did you play the freeroll? your account's records show the last freeroll played yesterday and that
freeroll was cancelled.
Me: just a few minutes ago. Its shows in My Tournaments. I took 1st place.
ACR: Let me check. It seems that the tournament landed the winners (in this case you) on another tournament which will play at 4:15 EST
Me: How does that happen?
ACR: we would need to investigate to see if its a server error or a game incorrectly set
Me: Very misleading to players and not right
ACR: We apologize for the inconvenience
Me: This is not an inconvenience--its is fraudulent! We should be compensated in some fashion
ACR: This is a tournament mismatch that can be easily corrected. You have a $6 seat to the OSS event satellite or we can remove this seat and credit you 5.5 tournament bucks instead.
Me: Being a new player to this site I don't know what to do right now. If I unregister myself will the tourney $ automatically be credited or is that something you need to do?
ACR: The system won't let you unregister from a game you were satellited into we can unregister you from your current seat and credit you the entry originally offered by the freeroll you played.
Me: Im not happy about it not being 50kGTD Freeroll as was displayed. I will take a chance I guess. Thanks for your time. This was a big fail as far as Im concerned and with all the disconnect issues I may have to rethink playing on this site.
SO.............
I play the satty which turns out to be another satty to another satty (all with re-buys for 12 levels and add-ons). I kept getting disconnected but the only one that hurt me was when I was dealt KK in 1st position and immediately got disconnected before I could bet. Grrrrrrrrrr!!!! So now I am pissed but as it worked out they gave away 10 seats and $20 cash for 11th (which I won by the way). Wonder how I would have done in a 50k GTD. Oh well Druff taught me to make the call to complain which I normally wouldn't waste the time doing. Does that make me a Jew?
So Druff what would you have done?
(Don't know how to capture the actual chat so just retyped it. Apologies before I get trolled for it)