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Thread: Palms $1 rake/$4 promo drop plan turns into chaos, costs house $22,000

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    Owner Dan Druff's Avatar
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    Palms $1 rake/$4 promo drop plan turns into chaos, costs house $22,000

    NOTE: This thread originally passed along a confidential report from a poker dealer at the Palms that the room manager was playing in the games and reimbursing himself for losses through the promotional pool. However, since then, the manager himself has shown up on this site and defended himself. It is now my opinion that there was no theft involved. However, there are a number of unanswered questions about the situation (including its own legality) which remain. It does appear that the Palms players actually gained overall from the whole thing, as they paid out far more in promotional money than they raked from players. Read below for the original post.

    __________________________________________________ __________________________________



    I lived in Las Vegas for a number of years, and occasionally get contacted by various people I once knew there, regarding scandals and gossip within the poker community.

    Today I was contacted by a poker dealer at the Palms, who wanted to remain anonymous. This is not a really close friend of mine, but the guy has always been honest and reliable during the years I've known him. He really wanted to get this story out, but feared for his job if he was named, so he asked if I could post the story.

    *** DISCLAIMER *** This is a third-hand report, and I have not verified any of the statements below. I am relaying claims by a third party who works at the Palms, and while I believe them to likely be true, they cannot be considered 100% fact as they have not been checked.

    Anyone who knows more they can add to this, please post here.

    ================================================== ===================================

    First off, it's important to understand that Cantor Gaming runs the Palms poker room. If you're really curious, you can read this article explaining Cantor's relationship to the Palms, but it's not really necessary to understand this story.

    The Cantor Poker Manager, whose name I am withholding until this story is verified, allegedly was having the dealers take just $1 house rake and $4 promo rake over the past month or so. Read that again. At the direction of the manager, the Palms poker room was keeping just $1 per hand for itself, and $4 per hand as "promo rake" to be fed back to the players for various promotions.

    This appeared to be a great deal for the players, as 80% of their $5 overall rake would be returned to the player pool through Palms promotions.

    The dealers found this to be highly unusual. In just about all other poker rooms, the rake situation is reversed, where the house would take something like $4, while $1 would be taken for promotions. It just didn't make sense for the Palms to be taking so little and giving so much back to the players through promos.

    However, when dealers questioned it, the manager allegedly told them that he "wanted to create a big fund to establish new business in the room", and that the situation was just temporary. Knowing that it wasn't hurting anyone except perhaps the Palms itself, the dealers reluctantly accepted this weird explanation, and didn't say anything about it.

    The players, of course, were thrilled to hear about it. Here's a thread on 2+2 where someone was crowing about it: http://forumserver.twoplustwo.com/10...-drop-1404649/ Note that people didn't even believe the poster, thinking (incorrectly) that he must have had it backwards because the deal was so good.

    Note the date of the 2+2 post being January 5 (again backing the story from my friend that it's been going on for about a month).

    The dealers started REALLY getting suspicious when the manager himself -- the one who established this weird rake structure -- started playing in these games. When the manager won, he kept the profits. When he lost, he allegedly reimbursed himself out of the promo rake pool!

    Of course, the manager still had to justify where the promo rake was going, as it was his job to maintain a log of the rake received at all games. Not wanting to directly admit he was using it to reimburse himself for poker losses, he wrote that he was using the rake he took as 'game protection'.

    Finally, Palms auditing noticed this, called and asked him what he meant by "game protection". He actually told them the truth, and was immediately fired.

    But here's where it gets really disgusting, if everything I heard is true.

    I was told that, effective tonight, all Palms poker promotions have been canceled due to lack of funds! In fact, he took so much from the promo rake pool that the room is now in the red, likely because they already paid out promotions with money that he had already stolen.

    The really awful thing here is that the players are the victims. They played for nearly a month, believing that 80% of their $5/hand rake was going to promotions, and now Palms is canceling all of the promotions because their own manager stole the money!

    Why isn't Palms restoring the promotional money stolen, eating the loss, and making this right for the players?

    The dealers are furious about this. They feel that the players have all been scammed for the past month, believing themselves to have been earning promotional dollars that never came to exist. My friend (who, again, is a dealer there) told me that he and the other dealers didn't know at the time that the manager was playing with promo money, but that the supervisors did know, and didn't say anything about it.

    It was said that the manager was losing about $100-$300 every time he played (and rarely won), but did play almost every day. The dealers were led to believe that his losses were being reimbursed, but out of Palms revenue and NOT the players' promo money!

    So why isn't Palms or Cantor stepping up, doing the right thing, and replacing the stolen promo money? Both companies can easily afford it, and we're not talking about a staggering amount of money here.

    Realllllllllllllllly shady, and someone needs to answer for this.

    ----------------------------------------------

    Update 8am 2/6: It seems likely that players were paid out a lot of the promo pool, but it also still seems likely that some of the money was indeed stolen in this fashion. Start reading here: http://pokerfraudalert.com/forum/sho...l=1#post226938

    ------------------------------------------------

    Update 4:45pm 2/8: The poker manager has responded to allegations in this post: http://pokerfraudalert.com/forum/sho...l=1#post227289 ... Read forward from that point, and you will see a number of twists and turns that have occurred since. While I now believe that there wasn't any theft, I do think there are several important questions that are still left unanswered about the situation.

     
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      IamGreek: Crap! Another scandal. Just what poker needs right now

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    Diamond chinamaniac's Avatar
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    Why are managers allowed to play in their own room? I am surprised there is no rule against this. Maybe there is but he just stepped past it.

    Also LOL @ him not thinking this wouldnt be found out.

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    I worked in poker management for several years. I have never seen a successful room that didn't allow their staff to play and act somewhat as shills. Here's where I'm confused though, I've also never seen where a member of the poker room staff could pull money from the box? Security should come switch boxes a few times a day and take them to accounting? I'm guessing they were putting the promotion money in their rack etc?

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    And lets not get it twisted, These Casinos figure out away to take that promotion money and put it in the rake slot!

    For example, I've seen several Indian Casinos run this scam. Here in OK these Casinos will bring in decent sized events that would never in a million years pay for themselves. For example low level MMA events, concerts with once famous singers etc. The big scam here is that they will force Table games and Poker room to buy up most of the tickets and give them out as promotion. At first this probably seems OK as that's what the funds are designed for. However the tickets have a face value of around $500! So instead of say buying a Car with these funds or giving it back dollar for dollar in a bad beat they make the department buy up most of the tickets (most of which go in the trash).

     
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      snowtracks: sweet scam

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    Quote Originally Posted by FNdonkey View Post
    I worked in poker management for several years. I have never seen a successful room that didn't allow their staff to play and act somewhat as shills. Here's where I'm confused though, I've also never seen where a member of the poker room staff could pull money from the box? Security should come switch boxes a few times a day and take them to accounting? I'm guessing they were putting the promotion money in their rack etc?
    I remember when I lived in Detroit and played at greektown casino almost daily that one of the guys who ran the room played there all the time. It's been about 6yrs since I left there and moved to Vegas but didn't think it was odd at all to see him playing. At the time they charged by the half hour for rake something like 6 bucks before changing it and the only promotion they ran was a bad beat jackpot Aces full of Kings beaten by better and once they went to regular rake it was aces full of jacks beaten by better.

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    Wow, Palms is really shitting the bed on this one. They really need to eat the loss as it's not only their employee but also the manager who stole and it was from funds that players were told would be going to a promotion.

    I would urge all players to boycott playing there until the Palms caves in and don't remove all promotions that they had prior to this but really they need to pony up the money that was to go into this fund from player rake.

    The worst part is if players boycott the room then the dealers who really need the money are the ones that suffer from this even if they may have temporarily gained money from additional traffic in the room from this shady manager.

    I don't think a poker room manager should be allowed to play in the room they manage nor really should any dealer. Most poker props aren't generally the manager of the room. Some of them may work for the casino in some capacity depending on the state gambling laws but many can just have an affiliation where they work out some sort of deal to start games getting some sort of payment back which could be an hourly rate or some other form of rakeback.

    In some states like Ohio it is illegal if you are a dealer to gamble at any casino property not just in that casino (which is normal) but in the entire state.

    The Palms will likely have to suck it up if they want any traffic otherwise lets face it this is Las Vegas and places to play poker are a penny a dozen.

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    Quote Originally Posted by chinamaniac View Post
    Why are managers allowed to play in their own room? I am surprised there is no rule against this. Maybe there is but he just stepped past it.

    Also LOL @ him not thinking this wouldnt be found out.
    -I'll say it, the managers name was ****** *****. I worked for him when he ran the M and we wondered why they would fire him two months before they closed our room down.
    Looks like he was up to something shady at both places. Why would the Palms hire this guy right after being fired from the M?

    ------

    Edited by Druff: Removed name until verification of this story is received.

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    Cubic Zirconia
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    This person nailed it in January on 2+2!!!!!!

    Old 01-06-2014, 09:26 AM #12
    prototypepariah
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    Re: Only $1 Rake at Palms but $4 Jackpot Drop
    This sounds great in idea, I'd be curious how it is in practice. Both in it's effect on games, and in the palms transparency during the process.

    This is just a slush fund, and if it's not carefully and accurately kept track of by the players/employee's who knows where the money's going to go.

    Maybe schills are in the room collecting it, maybe a huge payoff is given away. etc etc.. it's a lot easier to get money out of the room if it's not being tracked as official casino money. Not saying that's going to happen or that $x going to the casino vs x - money skimmed going to the players is worse. Just that if you're having it taken from you with the expectation its' going to be returned in some way and then it isn't that's stealing from you the player.
    prototypepariah is offline Reply With Quote

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    hi ive just been made aware of this thread, and was advised to sign up. ive written about this promotion in my blog, which is quite well known and famous in las vegas, i am a low stakes grinder, and im often made fun of since my bankroll is so low and i lose most of my poker wins on games such as video poker and video BJ.

    ive been playing at the Palms daily because of this promotion, and it was only today i played elsewhere due to not wanting to deal with riding the bus there when i have a room today and tomorrow at boulder station. then i was going to return due to the promotion going on. the promotion was the best deal in the world for the players. we were NOT being screwed in any way. i was making close to $75-100 a day all off promotional money, and i could grind my hours. about half of my measly $1500 bankroll i got because of that promotion. i hate hearing its ended.

    i dont know what i can play now. i dont have near enough to play NL, and the rakes not beatable in most games due to high drop and hi promo funds, and i cant really afford anything but $2-6 spread. guess ill have to return to commerce and play $40 NL. thats the only game my small roll can handle. but man that palms promo was so great for the players. i was averaging about $500 a week in it with little risk.

    i knew the manager had got fired, but didnt know he played in the games, i just thought he got fired due to the Palms losing so much by giving away too much in the promo. am not 100% sure this info is correct. u can see in my blog and twitter posts in my profile how hard i work to tell others how great the promotion was.

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    Tony -> your blog postings read to me like Palms was doing just a $1 rake without a promo drop at all. So instead they were also pulling $4 on top for the promo???

    Your blog entry the other day had a cut and paste of it. Kinda misleading as it doesn't mention $4 promo drop.
    http://sevencard2003.blogspot.com/20...ging-lets.html

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    yeah it was $1 plus $4, i know i said that somewhere in there if not that post the previous post if u search

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    Quote Originally Posted by sevencard2003 View Post
    yeah it was $1 plus $4, i know i said that somewhere in there if not that post the previous post if u search
    Ok. So your experience was that most/much of that promo fund was getting paid back on the spot as opposed to building a jackpot? Can you elaborate?

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    after the manager was fired--i was told the promotion was costing Cantor Gaming about $4000 a day--the $4 jackpot drop didnt come close to covering all the promo money being paid out. all of the players were winning because they were getting $100+ a day on average in various promos

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    Owner Dan Druff's Avatar
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    Tony,

    It is very possible that both your story and the one I posted originally are true. That is, perhaps good promos were being paid out, but the manager also used some of the money to reimburse himself when he lost, listing it as "game protection".

    How busy was thd room for the past month? If it had a lot of tables going, $4 promo per hand would add up quickly, where indeed $100-$300 could be stolen per day while still running good promos for the players.

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    Owner Dan Druff's Avatar
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    Here is an article from Jan 9, written by the reputable John Mehaffey:

    http://www.4flush.com/casino-news/pa...os-added/15732

    In this article, he lists various generous Palms poker promotions, indeed backing Tony's claim above that a lot of promo money WAS paid to the players.

    However, as I said, the "game protection money" could very easily have been stolen at the same time.

    This would explain how Palms fell so far "in the red" in their promos, despite the $4 per hand drop. It is also possible that the promos were too generous anyway, and the $4 collection couldn't keep up. If that's the case, the "game protection" money was stolen from Palms itself and not the promo pool.

    However, what seems more likely to me is that some of the players were paid out through these promos and there wasnt enough money from the promo pool to balance the books, so maybe auditing looked into it and saw the "game protection" crap.

    If this is the case, there's still a very good chance the players got screwed somewhat.

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    "he wrote that he was using the rake he took as 'game protection'."

    What?

    What the heck is "game protection." How is taking money out of the promo drop protecting the game.

    Is there any valid use of the term "game protection" that would involve taking funds out of the drop?

    Weird.

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    Owner Dan Druff's Avatar
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    To clarify a few things, the manager didn't steal ALL of the promo money.

    Not even close.

    Most of the promo money was indeed paid out through the very generous Palms promotions last month. The entire idea for all of this (the $1 rake and $4 promo drop) was allegedly conceived by this manager, who then allegedly went on to play in the games and reimburse himself for losses via the promo pool.

    The Palms promotions were abruptly shut down after it was determined (likely accurately) that the promo pool was not only empty, but in fact had dipped below zero (presumably being covered by Palms funds).

    The big question: Was the promo pool below zero because they gave away too much (even for the $4 being dropped per hand), or was it because the manager stole the money? That is, if the thefts hadn't occurred, would the pool have been dry anyway?

    If the answer is "yes, the promo funds would have run dry even without the thefts", then this is more of an internal Palms issue, as the guy would have ultimately stolen from the Palms and not the players.

    However, if even one promo dollar would have been left if the thefts hadn't occurred, then the players did get cheated.

    This needs to be answered.

    I have also heard additional rumors that the manager let other employees play on the promo funds, too, but I am not sure if those are true.

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    im not always as observant as i need to be (maybe thats why my roll isnt too high) or maybe its due to my aspergers. anyway--i never saw any employees playing, but then again--i wasnt sure which guy was the main manager. just the shift supervisors were all i knew. anyway its sad it ended--was the best promotion anywhere in vegas for a bankroll too low to grind NL. i might return to the commerce and start grinding there, im unsure yet. too bad another palms players dont know about this thread and willing to chime in

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    Quote Originally Posted by Dan Druff View Post
    Tony,

    It is very possible that both your story and the one I posted originally are true. That is, perhaps good promos were being paid out, but the manager also used some of the money to reimburse himself when he lost, listing it as "game protection".

    How busy was thd room for the past month? If it had a lot of tables going, $4 promo per hand would add up quickly, where indeed $100-$300 could be stolen per day while still running good promos for the players.
    usually 1 table in the middle of the night, and 3-4 tables at peak periods, one of which could be NL instead of $2-6

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    Plutonium Brittney Griner's Clit's Avatar
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    Tony this is your thread. Say hi.

    http://pokerfraudalert.com/forum/sho...066#post227066

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