Originally Posted by
Alvin Finklestein
There is a legal concept regarding rental property called "quiet enjoyment".
Quiet enjoyment does not just refer to noise -- it refers to the ability to live normally in your rental property without interference from noise or maintenance problems.
Noise ordinances exist for purposes of law enforcement. That is, when someone is making excessive noise (outside or inside) outside of the city's noise allowance hours, you have the right to call the police, and the police then have a right to force that person to stop making noise.
But that's not what applies here, because this is a civil matter -- one tenant feeling the other is too loud, during normal daytime/evening hours. That's where quiet enjoyment comes in.
Note that quiet enjoyment only has to do with items within the landlord's power to change. If the neighbor is doing noisy construction during normal business hours, you cannot claim a quiet enjoyment violation, even if it's super-loud and driving you up the freakin' wall. (The only exception is if the neighboring property is ALSO owned by the landlord!)
But let's get back to this case.
If the tenant is making unreasonable noise (such as blasting loud music) or making noise outside of normally expected hours for people to be awake (such as the kids playing loudly at 3am), the landlord would have a reasonable claim to either force you to quiet down or evict you. This would be accomplished first through a warning (though not always), and then a 3 Day Perform Covenant or Quit Notice.
But that's not what's happening here.
It appears that your friend's family is making a normal, expected amount of noise for a residence with children. The problem seems to be the thin walls of the complex, which is not your friend's problem.
If it is a rent control building, your friend could NOT be evicted based upon these complaints, and could continue normal noise levels between normal waking hours.
If it is NOT a rent control building, your friend needs to watch out, as the landlord can simply give your friend notice to vacate once the lease is up. The landlord CANNOT evict your friend based upon "noise" under these circumstances in the middle of the lease, but they CAN refuse to renew the lease for any reason.
Therefore, it is probably in your friend's best interest to do the following:
1) Video the household during hours when the neighbor would consider it "noisiest", and narrate the beginning of the video with the date and time. This way, when the neighbor presents her "logs", she will look stupid.
2) Once you have a few of these, contact the landlord, discuss the situation, and explain that there is absolutely no way to keep the neighbor satisfied, given the lack of sound insulation between the units. State that your family has never caused excessive noise, and that the neighbor has unrealistic expectations. Also state that you will do your best to continue to keep the noise down as much as possible, but you are afraid that the neighbor will never be satisfied with you or any other tenant there.
Hopefully the landlord will choose to get rid of the complainer rather than your friend.
Good luck.
-Alvin