Wow Casino Hosts have reached a new low

[cmoney]

As a general rule, almost all casino hosts are scumbags. They basically prey on people's addictions and basically hope you end up losing everything. They pretend they are there to help you, but the whole time they are trying to figure out how to extract the most playing time out of you and thus the most money. They also have short memories which is further proof of their scumbagness. For example, you could lose 40k for 6 consecutive trips then on the 7th trip slow down the gambling and not play much. When you go back for your 8th trip, they seem to forget about your long term history and focus on the last trip. They are also pretty useless and constantly pretend as if they are doing you some huge favor by giving you a nice room or comping your meals. It is what it is and all part of the deal.

However, this last trip my host was a fucking disgrace. I decided instead of hitting the tables, I was going to just sports bet. Obviously casinos dont see any action when you bet sports so they rather you play in the pits. My host gave me two big suites for 3 nights during the week, limo, food blah blah blah. The casino was a fucking ghost town and it is obvious that they had a shit load of rooms available so it isnt like she was doing me some huge favor, as these rooms would be vacant anyway.

First Night: At fucking 1 am (I was already sleep) my host texts me "Hey is everything ok as I see you havent played yet." I texted her back later that morning ignoring the "why havent you played comment and said "Checking in was a mess and I had to wait an hour for my rooms to be ready," This was true and actually pretty annoying as I didnt even come early. I came at 3 pm and the room wasn't ready until 4. No big deal, and I was just expecting her to write back "sorry for the trouble let me know if you need anything."

She writes this back word for word "Not playing because front desk doesn't justify the room company for this trip and they will question me and not let me comp upfront next trip"

I ignore it and go about my business with a bad taste in my mouth.

4 hours later another text from her "I really need you to give me some action if you want the food comped this trip"

I ignore this message as well.

8 hours later another text message from her "Still not playing..."

After this, I snap backed up all my shit and wrote back " I just checked out a day early and moving all the money to the Wynn"

6 missed calls in host in last 24 hours

Kind of a who fucking cares story, but it was pretty fucking funny. The host who is supposed to "take care of me" is fucking harassing me and making my stay miserable.

[SrslySirius]

Sounds like it might be a better deal to just pay for all that shit than deal with those people.

[cmoney]

Sounds like it might be a better deal to just pay for all that shit than deal with those people.

When you get to the level of free food and rooms at the nicer hotels, a lot of times 1-2 hands of blackjack equals more than the cost of the rooms and all the food you could eat over a 3 day period. So it is fucking annoying when hosts try to hold these perks over your head as some amazing thing they are giving you.

I would really like to now how it works with hosts. How much do they actually make from a player when they come in and lose. There has to be someone on the forum that knows how this works. ALways been curious.

[Deal]

No doubt the casino is putting the screws to the hosts and they are overreacting. Either that or she is a meth head trying to hook up her next fix.

WWDD? I think he would call the hotel manager and let them know why you left expecting the red carpet to be rolled out for next trip.

[SrslySirius]

I've never stayed at a resort casino, so I have no idea how that stuff works. Can't you just tell them "no thanks, I don't want to deal with a host"?

[BetCheckBet]

Tought being a vip host in this economy. Even Iceman Nitelife had to close down.

[gut]

I have wondered this as well. I am friends with a couple who go to the same spot in Reno around 6-8 times a year. They gamble at moderately high levels (particularly for Reno, I would imagine) and use a host. I went once with them and had room and stuff comped on their account also. The more I asked, the more confused I was to why they were even using a host....outside of maybe talking to a competent person to lineup the visit as opposed to talking to whatever employee behind the front desk. My friends also really don't use much of the perks besides room/food/smokes. No limo shit and the like, even though they qualify for that.

[Beebs9Dizzle]

She acts like a clingy gf except she's getting paid to do it.

[SrslySirius]

I would think that things like food comps and room upgrades could easily be processed automatically. The only reason casinos would hire humans to dole those out is because their real job is to hassle you for action. They must exist solely for the benefit of the casino under the false pretense of offering a service. People should be rejecting this and voting with their wallets.

[Dan Druff]

+1 to everything cmoney wrote.

I have had similar experiences, though my hosts just tend to give me a big "fuck you" next time I ask for something if I dare ask for it after a trip where I didn't play much. As he said, your prior history is virtually ignored.

I have never been actively harassed by the host in such a way, though.

cmoney, I would suggest you find this host's supervisor and lodge a complaint about this, and then ask for a new host.

The reason the hosts have a "What have you done for me lately" attitude is because they know that many gamblers go broke, and they are constantly paranoid that people who lost a lot in the past are going to then use the casino for comps while barely playing in the future. Rather than just accept this as part of the cost of doing business, they are constantly in "Do something for me NOW" mode, and get really pissed if you dare take comps without playing.

The reason they get angry about this is because they don't have unlimited rooms/suites to hand out. They are under strict orders from the casino to only hand out such perks to people likely to play heavily. If they give out too many without play (even if those people played a lot before), they get fired or reprimanded. If they give you nice comps twice in a row without you playing much, they are considered to have failed at their job. This is why they always threaten, "I won't be able to help you next time", and will force you to play to justify your next comps retroactively. That is, you'll have to pay first, and get comped based upon your play, which is awful.

There is actually high turnover in the host positions, and as you might expect, they get fired fairly easily and quickly if they don't establish a good enough play/comp ratio.

There is also a wide variance in hosts. Some are more laid back and willing to take a chance on you, while others freak the fuck out if you dare take one trip without hitting the pits or the slots.

[Dan Druff]

I would think that things like food comps and room upgrades could easily be processed automatically. The only reason casinos would hire humans to dole those out is because their real job is to hassle you for action. They must exist solely for the benefit of the casino under the false pretense of offering a service. People should be rejecting this and voting with their wallets.

It's interesting you mention this.

They are somewhat being replaced by computers, which is where the whole RCs thing comes in at Caesar's properties (and similar systems elsewhere). These allow you to bank your comps and "comp yourself" when you feel like it, and hosts hate this.

As soon as I became a Seven Stars member at Caesar's, my host immediately told me to blow my RCs as quickly as possible. Her rationale? "I can't give you anything for free until you spend all of your RCs first, so you might as well run through those, and then I can start taking care of you."

Yeah right.

I still have about $1,500 in RCs.

You do need hosts for rooms, as using RCs for those is a complete waste. You can often get rooms (but not suites) without a host by just using the central reservations system -- sometimes online, sometimes on the phone (phone is better for Caesar's), but you need the host's help for a second room or a suite.

I avoid using the hosts as much as possible.

Hosts still exist primarily because a lot of gamblers want to feel like a human is taking care of their needs, and making sure they get what they want. In reality they really could be replaced by computer systems if people didn't have the silly need to have their hands held by someone "taking care of them" at a casino.

[Dan Druff]

Also high rollers in general don't like being restricted by something like RCs, which are calculated directly from your play.

They like to just roll into town, say, "I want two nice suites and a dinner for me and 4 of my friends at the steakhouse", and it all gets taken care of -- reservations and everything.

The problem is that this shit gets very expensive for the casino, so they demand you justify it THIS TRIP with your play, or they get really pissed.

When using RCs, it's very clear how much money you have to spend. There is no "give me this" or "give me that". You spend them, and when they run out, you don't have any more. A lot of high rollers don't like that system. I actually much prefer it.

[Sloppy Joe]

Is there any casino in Vegas with a good reputation for taking care of its players?

I'm not a CMONEY-level baller but like to splash money in the pits whenever I'm in town. I pretty much have always just taken what has been given to me but would definitely go to the casino that offer the best incentives to gamble.

I (stupidly) always thought it would just kind of be the same everywhere.

[cmoney]

Is there any casino in Vegas with a good reputation for taking care of its players?

I'm not a CMONEY-level baller but like to splash money in the pits whenever I'm in town. I pretty much have always just taken what has been given to me but would definitely go to the casino that offer the best incentives to gamble.

I (stupidly) always thought it would just kind of be the same everywhere.

The worst imo are the Wynn and the Palazzo.

Druff would probably have more insight on this, but I think Harrahs properties actually has pretty good comps if you are looking to get comps for a lower level of play. I remember I played 2-3 nights at Caesars Palace four years back and they gave me rooms for years (which I ended up giving to my friends). I did this like 8 times without any play until they cut me off.

The good thing about Harrahs is that they have a ton of hotels and you can book everything from their total rewards site (you dont have to deal with a stupid host unless you want to.).

[badguy23]

Cmoney tell me the place and time to fck this pos up!! BTW like Phillip Finch said in Wild Cats "Free of Charge".. Fck that guy Cmoney!! U deserve better then that smack him in his face with some hundo stacks and tell him to be on his way.

[nunbeater]

Goddamn, fuck you guys for stiffing those poor casinos. Casino got bills to pay too nuckas.

[Walter Sobchak]

Cmoney you sports bet a lot right? Total Rewards gives comps for sports betting. Why not switch? Their hosts probably aren't any better and Caesar's is probably the only decent hotel they have but at least you'd get credit for what you're playing and maybe have an easier time of it.

[tony bagadonuts]

So no matter how much money you make or piss away in vegas your life still sucks? ha ha ha ha ha Just buy more expensive whiskey and double the size of your bets and the hole in your soul will be filled.

Jesus, who pissed in your wheat germ pops?

[Walter Sobchak]

So no matter how much money you make or piss away in vegas your life still sucks? ha ha ha ha ha Just buy more expensive whiskey and double the size of your bets and the hole in your soul will be filled.

Jesus, who pissed in your wheat germ pops?

NWP/DD/PFA boxing part 2: cleatus vs. cmoney.

:makeitso

I assume cmoney has youth going for him as I believe cleatus is a Vietnam vet? But any dude who can cut off his own toe has the toughness to withstand a punch or two. I'm setting the initial line at EVEN.

[abrown83]

I think Druff is in general right about Host strategy.

The problem is when a Host books something for you it is expected to be paid for that trip.

On the other hand Corporate or Casino offers (the ones sent out in advance) are based on previous play.

You should use the internet to book your rooms, f&b and free play. Yes you might not get quite as nice as Suite, but the head ache it saves you is huge.

Then you can use the Host for smaller things like specific restaurants, clubs or shows. The overhead to clear the play requirements for these items will be lower than the suites and the Host is on the hook for a lot less action meaning your chance for overall Host harassment falls dramatically.


The system is dramatically flawed but using Corporate offers from rooms really helps ease the pain from the cluster fuck.

As a side note I was reading an article that said 21 different departments in Caesars had the ability to send you offers or comps....what a cluster fuck.