So I guess about 2 years ago I deposited $300 into betonline.ag, and got a 110% bonus or some shit. I am pretty sure I got the "free" extra $300 and got another $50 along the way for some other bullshit, can't remember what. Either way my "rollover" number was $3750. When you log into your account there is a "rollover calculator" that is displayed at the top of the screen so you can track it.
I tried to cash out about 6 months ago without realizing this, and they told me about the rollover and sure enough I was only at like $2300 out of the $3750 needed. So I said fine whatever, NFL season is coming up I will be firing off lots of bets so I will clear it eventually. Sure enough about a month ago I cleared it, and tried to cash out about a week before the Super Bowl.
I got this email in return after I submitted the request for payout:
So apparently I didn't put the proper bank address in, which is complete bullshit but I said whatever these bastards are just trying to fuck with me. Let me put in the right info and re submit the payout request. I did so, and got this email right away after submitting again:
Jan 21,2013 11:32am
Hi xxxx,
This is Sophia from Customer Support.
The following email is in regards to your Bank Wire Payout Request which unfortunately has been cancelled as you must provide the complete bank's physical address, including: Street address, City, State and Zip code . Please resubmit your new request including that important information.
Be also informed that we offer a $50 fee discount once every thirty (30) days on Friday's ONLY (request must be placed on Friday). On your next request, if you would like to take advantage of this discount please make sure it's Friday and when making your payout request place in the comments area the note informing you wish the discount.
Thanks for your time and have a great day!
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.
Sincerely,
Sophia London
Player Services Department
Betonline
We have generated a support ticket to help us track your inquiry. Your ticket code is LTK58501577075X. Please use this code in any further communication.
So now I can only request a bank wire every 3 days, and that request for payout is canceled as well! Notice what is NOT mentioned in either of those emails, me not being over the rollover amount (which SURELY would have been mentioned like it was the first time I requested a payout and wasn't over it) because I was by a long shot. When you clear the rollover amount the "rollover calculator" disappears from your screen, as it did with mine when I crossed over the $3750. I don't even have a "calculate rollover" text when I log in, because obviously is was crossed and null and void at this point.
Jan 21. 2013 11:37am
Reference number: LTK58501577075X - Please use this ticket number in any correspondence with us.
Subject: Payout Information (LTK58501577075X)
Hi Paul,
This is Sophia from Customer Support.
While reviewing your account we noticed that you asked for two Bank Wires. Note that you can only request one Bank Wire every 3 business days.
Both requests were cancelled, the first one because of missing the banking information I mentioned on the previous email, and the other one because of the 3 business days between each bank wire.
Thanks for your understanding.
If you have any other questions or require further assistance, please do not hesitate to contact us.
Best Regards,
Sophia London
Player Services Department
BetOnline,
So I am like OK, well I got a some money on the Super Bowl why don't I wait until afterwards to cash out since I am not really pressed for the money right now. Super Bowl goes down, I win all my bets except one and I am now up to about $1600 in my account, rollover has been long gone now for about a month. Finally get around to requesting another payout yesterday, and when I try to submit it what message comes up?? You haven't hit your rollover amount sorry you can't cash out!
So I call these dumb motherfuckers and talk to a guy, he puts me on hold for about 20 minutes while he is "checking into" the matter, and finally comes back and tells me go ahead and try to cash out now he fixed it. Tells me to log out, and log back in and it will work now. I ask about the 3 days rule or whatever and he says no no don't worry about it it will work now.
Sure enough, I log out and log back in, re submit the request and it actually goes through. (Before when I hit submit on first request it won't even let me get off that screen because the rollover message comes up blocking it)
So now I am like great, finally got it through, good shit and then I get this confirmation email:
Then I get this email:
Feb 8, 2013 3:46pm
Dear XXXX ,
This email confirms our receipt of your payout request via BankWire for the amount of xxxx.xx USD at Bet Online for your Account ID xxxxx. We will review your request shortly and you will be notified by email when your payout has been processed.
You can cancel payout requests before they are authorized for processing, by logging into your account and accessing the cashier/banking center or by contacting Customer Services.
We thank you for your continued business and are always available if you should have any questions.
Website: http://www.betonline.ag
Email: cashier@betonline.ag
Phone: 1-800-977-4717
Thank you for your patronage.
-The Staff at Bet Online-
2183952
BULL. SHIT. So now I am fucking pissed. I cleared their rollover amount, and notice how there is not one detail in there about where my account is at, how they arrived at "their" numbers" or nothing. Remember this account is like 2 fucking years old, and I have made HUNDREDS of bets over that time to clear the rollover. And again, there is a rollover counter at the top of the screen when you log in that shows exactly how much you need down to the penny to cashout. That disappeared when I crossed over the $3750 as I said before.Feb 8, 2013 4:27
Hi xxxx,
This is Dicky Curtis from Betonline,
Thank you for your payout request. We apologize for any inconvenience this may cause,
Your payout has been cancelled since the special freeplay bonus requirements have not been entirely met.
Your account was previously awarded with $50.00-$25.00 special freeplay bonus 6x rollover, the terms and contitions of these bonuses states that in order to cash out a deposit of $50.00 for each one of the bonuses used had to be made as well comply with the rollover.
A rollover is the amount in action that you are required to play before being able to cash out, so far you have complete this amount so in order to cash out you just need to make a deposit of $100.00 1x rollover as you used two special freeplay bonuses.
Please know that if you decide to deposit with a credit card you will be asked for the following information:
Picture id, back and front of credit cards used to deposit along with the authorization agreement to documents@betonline.ag. Please contact us after you have send it to make sure that it was received. You can find the authorization agreement by logging into your account, in MY ACCOUNT tab, then go to Deposit Funds, and click on the Authorization Agreement link below the credit card deposit option.
If the address you have registered to your account is different to the one shown on your photo ID we will also require a utility bill or bank statement dated within the last 3 months confirming the address you have registered to your BetOnline account.
Keep in mind you are entitled to a $50.00 discount once every (30) days, on the payout method of your choice if requested on a Friday. If you would like to take advantage of this discounted or fee-free payout please specify this when making your payout request.
Thank you very much.
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.
Sincerely,
Dicky Curtis
Player Services Department
Betonline
We have generated a support ticket to help us track your inquiry. Your ticket code is LTK58501593928X. Please use this code in any further communication.
And remember, when i requested the other 2 earlier payouts did they say anything about me not hitting the rollover yet? No, they made up some bullshit excuse about me not typing in the bank address right.
So I fire off this email:
Got an automated response right afterwards:My rollover was $3750 and I cleared it. The counter at the top if my screen disappeared when I did about a month ago. I called and confirmed this before I requested the payout, just to make sure.
You must be making an error on your end. Please process my payout. This constant bullshit IS an inconvenience, a major one.
On Feb 8, 2013 4:27 PM, "BetOnline Account Management" <cs@betonline.ag> wrote:
So here we stand.Dear xxxxxx,
Thanks for contacting BetOnline.
Apologies for the automated response but we have received your inquiry and are assigning it to an Account Manager. The average response time is less than 24 hours
To help track your inquiry we have generated a reference number. Your ticket code is LTK58501593928X. Please use this code in any further communication.
Haven't heard anything since. No one has contacted me, even after the email I have sent.
I just want to know how I should proceed, you all are a bunch of pros when it comes to this and I am not well versed in how to pursue this. Badguy told me I should just call and not email, but then I don't have a paper trail of any bullshit they tell me. So what should I do? These fuckers just keep coming up with one bullshit excuse after another about why they won't cash me out and now I could really use that money.
I was wondering about that watchdog company that looked at badguy/bovada situation, and the contact info if anyone has it, maybe they can get to the bottom of it. I tend to get very crazy in situations like this when money is involved and I am afraid of what I might say if I get into a battle with these fuckers.
Anyone has any advice I would appreciate it.