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Thread: Massive PokerStars Failure in the ZOOM Challenege During the PCA... Still Uresolved...

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    Massive PokerStars Failure in the ZOOM Challenege During the PCA... Still Uresolved...

    Let me say first off that my overall impression of the PCA is that it was very well run by PokerStars. But there was one glaring omission, the ZOOM challenge.

    The ZOOM challenge was a new event (and concept) that PokerStars came up with. ZOOM poker is essentially the same as RUSH Poker that Full Tilt used to have. PokerStars had a tournament that they were running in the Players' Lounge where you had to run up as many chips as possible in 12 minutes (playing on an iPad). You start with 20,000 play money chips and they put you in the 100/200 play money game against real play money players. Any time you bust or fall below 20k chips, you auto-top back up to 20,000 chips. At the end of the 12 minutes, the amount of chips you have is recorded and put on the leader board. People with the most amount of chips cash in the event, with a normal pay-out structure (with $50k gtd). So if there's 50 entrants, then the top 5 chip leaders would cash with the largest chip stack getting 1st, 2nd largest getting 2nd, etc. The event took place throughout 4-5 days and you could play at any time from noon to 5pm in the player's lounge. The first 'problem' with the event is that it's obviously a big advantage to try to go as late as possible so you know how many chips you need to run up in order to cash/win. The day before the last day, they had something like 25 entrants total, including one guy who had gone 7 times (each entry is $1,000+25). You can enter as many times as you like, and I believe can even cash multiple times. For instance, you might have the 2nd most amount of chips on your first run, and the 4th most amount of chips in another run.

    Okay, so far we have no problems. The 'chip leader' only had like 80k chips at this point, and I believe 2nd was like 60k. I thought this would be pretty easy to beat. My strat egy was to just go all in every hand and I thought these play money players would call with anything, and I'd just have to get lucky a few times and I could easily get a 100k stack if I ran well. Well, you learn very quickly how tight these play money players are. Yes, the 100/200 play money players are tight. I mean unimaginably tight for a play money game. The 100/200 play money is like the nose bleeds for play money players. They grinded for a long time to amass that many chips and they're not going to call you off with QJs even when they see your account shoving ATC (or top 50% of your range or whatever) every time. Another thing you have to understand is that they love to tank, which is super annoying because you want to see as many hands as possible. A hand might go limp, limp, I go all in, tank fold, tank fold, tank fold. So I went and ran it up to as much as like 42k and then got felted in a 80k pot and ended the 12 minutes with my starting stack of 20k. Okay, no big deal. I 'ran bad' and was on an equal playing field as all the other entrants.

    Well, as soon as I finished Mike "timex" McDonald and another guy (believe his name was Andrew Chen) were both signed up to go next. PokerStars suggested they just play at the same time. Wait... WHAT? How can you have two people playing at the same time? The staff running the event said they'll have a strict 'eyes down' policy so that nobody cheats by looking at the other person's screen and sees their cards. Well, that's not really the issue. The biggest hurdle is getting somebody to go all in with you so that you can try to gamble up your stack. If you're playing against somebody who is the doing the same thing, obviously that's a big advantage (because busting is not a big deal, you just get a 20k starting stack back with no penalty). I watched the match go on and it seems like they didn't really end up on the same table except for once where they didn't realize it and one of them folded. Had they seen the other guy they definitely would've gone all in knowing they'd get called. They're in a pool of about 150 people so they're not going to be playing every hand against each other, but it's 'rush' poker so they'll definitely run in to each other, likely a few times. I immediately realized they had an advantage going at the same time and Timex and his buddy definitely realized it as well. I didn't say anything because for that particular match it didn't seem to really matter (though it definitely could have) and I figured if I sign up on the last day at the last minute I can maybe play with somebody else and have an edge against everybody who played by themselves. Somebody pointed out how it's an advantage to play with somebody else, but Stars' brushed it off and didn't seem to understand why.

    So on the last day I got my final ticket. The latest you could register was 5pm, and Stars staff said at 5:15pm they'll have a drawing to determine the order of who goes when since obviously everybody wants to go last. Well before 5pm there were 5 people in the $25k high roller that were signed up to go and they all wanted to play on break and do it as quickly as possible so they wouldn't miss a hand of the $25k. Well, that was no problem. Stars facilitated it where ALL FIVE could play at once. This is a gigantic advantage obviously. I literally could not believe what I was seeing. So they all start at the same time, and what happens? Four of them end up at the same table the first hand and obviously they all go all in and some lucky guy ends up with 80k chips right off the bat. This is already enough to cash and is close to being chip leader. At the end of the match somebody ends up with 160k+ chips which was way way ahead of the previous chip leader, and 3 out of the 5 entrants in that match beat the previous chip leader (when there had been ~50 entrants at this point). None of them would've been able to amass as many chips as they did had they of been playing by themselves. It's not as if they were purposely colluding with each other, but everybody at this point had a pretty similar strategy of going all in a lot. And if you see another ZOOM challenger at your table and you have 20-40k chips, you're definitely going all in. I couldn't believe this was allowed to happen, and nobody seemed to really care. Almost everybody up until this point had played by themselves and then all of a sudden five people were allowed to go at the same time.

    This got brought up to a Stars' coordinator and I expressed how unfair it was to everybody who had gone solo and how huge of an advantage those 5 players had. Especially the guy who went SEVEN times by himself and now wasn't even going to cash because people were going in multiples now. He shrugged it off. He basically admitted how he could see how it would be an advantage but said if five people wanted to go at once before that they would've accommodated it. Well, this is bullshit. I'm pretty sure the first two dozen people who went all went by themselves. It was never presented as an option that you could go with somebody else until they started getting lines to go and wanted to reduce the queue. Obviously if anybody knew they could play in groups, everybody would've taken this option. I watched several people play and they all played alone. To my knowledge out of the first few dozen entries, they were all solo players. I asked for a full run-down of the rules prior to going, and playing at the same time as multiple other people was never presented to me as an option. In my opinion, nobody who went solo had any chance whatsoever of even cashing in this event (or at least a very very low chance, and certainly no chance of winning). Anybody who played solo might as well have thrown there $1,025 in the garbage. I overheard some Stars' staff talking about how next time they do this event to make sure that people can't play together because people are upset that it's a big advantage to play in a group. At this point they realized they had messed up, but didn't want to openly admit it because it's a difficult situation to rectify.

    If I wasn't going to be allowed to play in a group of 5 people at the end, I was going to ask to be unregistered for the event. For the final 'flight' there were 7 people who were signed up to still go including one person who wasn't there, so there were 6 of us waiting around to go and of course we all wanted to play verse each other. They could only accommodate up to 5 people playing at once so Stars' suggested we break up in to two groups of 3. Well, we didn't want to do this because it's much better to be in a group of 5 than a group of 3. So we decided on having one guy have his name pulled out and that guy would get fucked and have to go solo and basically waste his $1,025 entry and the other 5 of us would get to play with each other and have a pretty decent shot of cashing in the event. Luckily I dodged getting my name pulled out. One of the guys in my group of 5 said he had already played it by himself four times. Basically all of those entries were a waste. In the final group of 5 I ran pretty bad, but you could clearly how big of an advantage it was. I ran it up to 60k pretty easily and got involved in a 100k pot which I lost. Had I won that pot, I likely would've cashed in the event. If I was playing solo, it's very unlikely that I even would've been able to get in that spot. If I'm lucky enough to play a 100k pot against one of these play money players, I prob only have 20% equity, whereas in this type of a spot I'll likely have 40-60% equity and it's much easier to get involved in a pot like that. In the end I believe there were ~60 entrants, and I think everybody who cashed went in one of the last two groups of 5 (or at least almost everybody).

    Everybody who went solo got completely screwed. What was weird, was nobody seemed to be all that upset by this glaring mistake by PokerStars. People who went solo should have been demanding refunds from PokerStars for their wasted entries, or at least some type of serious compensation. Especially those who didn't have a chance to go in a group of 5 or those who had multiple solo entries. I personally didn't press the issue too hard, because I probably had some edge by going last even though my first entry was a complete waste. Usually PokerStars does the right thing in situations like this, but it's hard for them to rectify this. They don't want to eat ~$40k+ reimbursing people who had a solo entry in the event. I haven't been following the situations super closely so I don't know if Stars' has made an official announcement or apology regarding the ZOOM challenge, but they need to. Kevmath informed me that Timex and others were tweeting about it, but I don't know if that went anywhere. To my knowledge PokerStars has not made any steps to resolve this major screw-up on their end. In my opinion, some sort of restitution needs to be made for all solo entries, including those who later went in a multiple group. At the very least a major apology and admission that they messed up needs to be made. If I was one of these guys who had multiple solo entries I would be livid. If any PokerStars staff (or any poker media) would like to talk to me, please DM me and I can give you my phone number or exchange e-mails with you.
    TRUMP 2024!

    Quote Originally Posted by verminaard View Post
    Just non-stop unrelenting LGBT propaganda being shoved down our throats.

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    Diamond PLOL's Avatar
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    Also, if anybody has a link to PokerStars talking about this, please link me in the right direction. I don't want to read through mounds of posts on 2+2.

    If Druff would like, I can talk about it on radio briefly.
    Last edited by PLOL; 01-16-2013 at 02:01 PM.
    TRUMP 2024!

    Quote Originally Posted by verminaard View Post
    Just non-stop unrelenting LGBT propaganda being shoved down our throats.

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    I see PLOL has taken this over to 4 for greater exposure as well. I was curious as to which Stars employee was in charge of this? I can think of one in particular who is a smart, good tireless worker, means well, but has exactly this flaw: When he runs into an unexpected development, he's far more likely to jam the original concept through with flawed results. Not out of ill will or bad intent, but just an inability to change gears. You can DM me if you want.

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    Diamond PLOL's Avatar
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    Quote Originally Posted by haleylh View Post
    I see PLOL has taken this over to 4 for greater exposure as well. I was curious as to which Stars employee was in charge of this? I can think of one in particular who is a smart, good tireless worker, means well, but has exactly this flaw: When he runs into an unexpected development, he's far more likely to jam the original concept through with flawed results. Not out of ill will or bad intent, but just an inability to change gears. You can DM me if you want.
    I'm not sure who was in charge of the event. I put it on 4 after 'Timex' asked me to cross post it over there. Apparently he talked to a bunch of employees about this and the higher up at Stars' are aware of what happened and know they screwed up, but it's unlikely that they'll do anything about it.

    I'll PM you.
    TRUMP 2024!

    Quote Originally Posted by verminaard View Post
    Just non-stop unrelenting LGBT propaganda being shoved down our throats.

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    Owner Dan Druff's Avatar
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    Quote Originally Posted by PLOL View Post
    Quote Originally Posted by haleylh View Post
    I see PLOL has taken this over to 4 for greater exposure as well. I was curious as to which Stars employee was in charge of this? I can think of one in particular who is a smart, good tireless worker, means well, but has exactly this flaw: When he runs into an unexpected development, he's far more likely to jam the original concept through with flawed results. Not out of ill will or bad intent, but just an inability to change gears. You can DM me if you want.
    I'm not sure who was in charge of the event. I put it on 4 after 'Timex' asked me to cross post it over there. Apparently he talked to a bunch of employees about this and the higher up at Stars' are aware of what happened and know they screwed up, but it's unlikely that they'll do anything about it.

    I'll PM you.
    Just got around to reading this now, PLOL.

    All I can say is WOW.

    This was a massive screw-up on Stars' part.

    The worst was not the ill-advised planning of the event.

    The worst was definitely their refusal to fix this on the spot, but rather continue to allow certain people to gain an unfair advantage.

    (Interestingly enough, the format of this contest somewhat mirrors a fail blackjack tournament I played on the last cruise I went on. Again, you were allowed unlimited entries and had to finish in the top 7 of the leaderboard, so I just waited until the final 2 flights and bet very aggressively.)

    You are completely correct that the people playing earlier had virtually no chance to win, given the tightness of the "regular" Stars 100-200 players. They also suffered a major disadvantage because, as you said, later players would know exactly the number to shoot for.

    $40,000 sounds like a lot of money to refund, but for a rich company like Pokerstars, it's a drop in the bucket.

    You should continue making a big enough deal about this until they address it. I will be happy to have you on radio on Tuesday. I will even tweet it at them.

    In general, Pokerstars does the right thing when there is enough spotlight on them, but they will sometimes act unethical if they can get away with it. They are by far the most honest and ethical of all online poker sites in history, but they are far from perfect, and this is one of many things they've done that will go down as highly unfair unless they rectify it. The good news is that they usually do rectify things like this if enough attention is brought to the matter.

    GL

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    Owner Dan Druff's Avatar
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    Truthfully, there is only one way to fairly run a contest like this:

    - Force everyone to play individually

    - Make everyone's table assignment random (so friends can't chip dump)

    - Do NOT post a leaderboard. Quietly and secretly record each player's total and reveal at the end who won.

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    Diamond PLOL's Avatar
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    Response from Lee Jones:
    Hi folks -
    Just so everybody knows: Timex, Andrew Chen and I had a long hallway talk about this situation at the PCA on Monday. I thought it was a productive and intelligent conversation (they're welcome to give their comments about it).

    We are discussing the situation internally and I promised Mike and Andrew that I would get back to them, no matter what we decided.

    Regards, Lee
    TRUMP 2024!

    Quote Originally Posted by verminaard View Post
    Just non-stop unrelenting LGBT propaganda being shoved down our throats.

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    Quote Originally Posted by PLOL View Post
    Response from Lee Jones:
    Hi folks -
    Just so everybody knows: Timex, Andrew Chen and I had a long hallway talk about this situation at the PCA on Monday. I thought it was a productive and intelligent conversation (they're welcome to give their comments about it).

    We are discussing the situation internally and I promised Mike and Andrew that I would get back to them, no matter what we decided.

    Regards, Lee
    Lee is generally a good guy and hopefully he does the right thing here.

    As I said before, the worst part was their inability to make changes on the fly to this terrible tournament and make it fair for everyone. Sounds like they left morons in charge of it.

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    Owner Dan Druff's Avatar
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    This is from the person on the bubble on twoplustwo:

    http://forumserver.twoplustwo.com/sh...2&postcount=50

    Wow, my friend just linked me to this thread. My story: I was hanging out in the players lounge the 2nd to last day of the competition after busting another tourney really early and I was watching a couple people play the zoom challenge and they were pretty awful strategically and the event only had something like 21 entries with a 50k guarantee. I thought I could do better and the value of a likely overlay was enough for me to give it a shot. I ran well and played a great strategy to take over the #1 spot on my 1st try with 86.4k I can absolutely agree with the OP in that they were INCREDIBLY nitty. The hardest part of the whole competition was to get people to gamble or get in large pots with any sort of equity. I was having to do things like raise 4-5bb's or get in 97o against a 4 bettor just because none of my open shoves were getting called. I go in the next morning and see that Mike Mcdonald had surpassed me as well as a couple other people which was disappointing but I was told they were paying 7 spots so I figured eh I'll probably get 5k or so out of it which would really help to save an awful trip. I played online all day Sunday and didn't hear anything about it, I go to the players lounge on Monday, it was all cleared out, I talked to a stars representative that said all the winners had been contacted and I was pretty baffled at how I could not have at least cashed, but I had to accept it. I couldn't find the results anywhere online so I had her email the guy that ran the event to find out where I finished and I got this.

    Hi Maria and Dylan,

    I have attached the top 10 finishing places (including chipstacks) to this email for your reference.

    I regret to inform you that unfortunately you were the bubble in this event, finishing with 86,417 chips.

    Should you have any further questions, or feedback, please do not hesitate in getting back in touch.

    We hope you enjoyed the PCA, and thank you for playing the Zoom Challenge

    David Williams 1st 175353 $20,650
    Mohsin Charania 2nd 162517 $12,980
    Tom Lutz 3rd 135643 $7,670
    Elliot Smith 4th 126264 $5,605
    Marvin Rettenmaier5th 123173 $4,130
    Jeffrey Gross 6th 98588 $2,950
    Mike McDonald 7th 91455 $2,655

    ^^^^All of those top 7, that's right, ALL of those top 7 happened on the last day of the competition, and notice how some are double or more what the top scores of the first half of the field were, what a weird coincidence

    So naturally when I saw this thread and heard about what happened the last day it all makes sense now. I'm absolutely livid about this, I can't believe the people running this could be so blind as not to see such a HUGE and obvious edge they were giving the people going in groups the last day. I feel totally robbed, not just of a 1025$ buy-in but a solid 2-13k cash (What would be my only of the entire PCA), I legitimately played it solo, had a hard time building pots and got lucky to finish with the stack I did. I'm so mad about this, they even had the nerve to try to sweep this under the rug after they knew they messed up. If Stars doesn't do something substantial, they're going to lose a mighty lucrative customer here, I'm one of the few suckers that played their gimicky side event in the first place.....

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    Owner Dan Druff's Avatar
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    This from Michael Wywrot, who I played with deep in the WSOP Main Event in 2010 (he finished in a very similar spot to me -- 78th, while I was 88th):

    Quote Originally Posted by Michael Wywrot
    +1 in feeling like I lit my money on fire. (2k)
    When i asked the floor if they would allow more than one person to play at once they told me it was a max of 1 person for the zoom challenge at a time. Hope I can get some sort of compensation back for this..
    This is important because the event organizers claimed that they would have let more than one person play at once earlier in the tournament, but just that nobody had asked to do it.

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    Diamond PLOL's Avatar
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    TRUMP 2024!

    Quote Originally Posted by verminaard View Post
    Just non-stop unrelenting LGBT propaganda being shoved down our throats.

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    PFA Emeritus Crowe Diddly's Avatar
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    Always good to have Haley's eyes on your situation.

    As always, Haley's the best.

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    Owner Dan Druff's Avatar
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    Lee Jones posted the official Pokerstars response this morning:

    Quote Originally Posted by Lee Jones
    Hi folks -

    Thanks for your patience while we reviewed the Zoom Challenge results from the PCA and got an understanding of what happened. Here are the Cliff Notes:

    • Toward the end of the last day of the promotion (Saturday), a bunch of guys came into the player lounge during a break in their live tournament and wanted to play. Because there were many of them and they had limited time, our guys agreed to let five play at once. Ultimately, two groups played five people wide.
    • Of the two five-person groups who played, four players cashed (including Jeff Gross, who also cashed as an individual player), in positions 2, 3, 5, and 6 (of eight total cashes).
    • Some players have told us that they were told that we would not permit more than one (or two, depending on who you ask) players to play simultaneously.
    • After the event was over, some players felt that the groups of five players had a significant advantage over the single or duo players.

    So, let's start from the top. First, we didn't plan the promotion as thoroughly as we should have. We should have carefully considered the possibility and implications of MMZC (Massively Multi-player Zoom Challenge) before it happened. Sometimes in the preparation for a promotion you don't think of all the angles and we didn't think of all of them this time. We're sorry.

    Second, it's possible that some players were (incorrectly) told that we wouldn't permit more than one or two players to play at once. For what it's worth, I've personally reviewed the T&Cs carefully (that were on display at the stand); they say nothing about the maximum number of players that could play simultaneously.

    We’ve done some math and simulations of the event; we agree that there is some advantage to the groups of players playing five simultaneously.

    All in all, we think that the Zoom Challenge is a cool idea, but we had some start-up glitches - this happens. However, we have decided to do a goodwill gesture to apologize for the glitches and miscommunication: There were four players from the five-player groups who cashed. We're going to advance the four highest achieving players who didn't cash to the 8th place (minimum cash) level, awarding each $2360. We are also awarding the same min-cash to the three players who cashed, but placed below at least one person in a five-wide group who cashed. A total of seven players will receive this goodwill payment.

    We know that mobile is growing daily in popularity and it's obvious how popular Zoom is. We thought this was a good opportunity to mix the two, along with the unquestioned fun of doing it in the player lounge at the PCA. We want to keep doing innovative and interesting new promotions and hope you'll bear with us as we iron out the bugs when we roll them out.

    On that topic, there have been some suggestions for improving the promotion. The three I've liked the most so far are:

    • Give each player only one (or two) stack per buy-in. That forces everybody to play poker rather than making blind shoving the correct strategy.
    • Fix the number of people playing simultaneously at some set value (one, two, five, whatever). But whatever that number is, it should always be the same.
    • Don't display the leading chip counts; this should drastically reduce the advantage of going last, and even out the number of players over the day(s) of the event.

    I'd love to hear other suggestions. And again, thank you for your patience and understanding. We work hard to get things right, but we hope you understand when we miss a trick or two.

    Regards, Lee
    My commentary to follow...

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    Owner Dan Druff's Avatar
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    Apparently they paid 8 spots:

    David Williams 1st 175353 $20,650
    Mohsin Charania 2nd 162517 $12,980
    Tom Lutz 3rd 135643 $7,670
    Elliot Smith 4th 126264 $5,605
    Marvin Rettenmaier 5th 123173 $4,130
    Jeffrey Gross 6th 98588 $2,950
    Mike McDonald 7th 91455 $2,655
    8TH PLACE 8th ????? $2,360

    I got this list from the e-mail that the 10th place finisher posted, but the 8th place finisher was left out. However, Lee Jones said 8th place was a $2360 cash, which I believe.

    Also, apparently there were TWO groups of five people who played near the end, not just one.

    But let's get to the meat of the issue here: The huge unfairness of this event was allowing five people to play at once, when for the rest of the event everyone had to play individually. Playing in a group was a gigantic advantage, for reasons already discussed here.

    Oddly enough, Lee claims that of those 8, only positions 2, 3, 5, and 6 were among those group players. This would mean that winner David Wiliams played individually, and amassed 173k chips in 12 minutes to legitimately deFEET everyone. I find this a bit hard to believe, unless the normal play money players were giving him action because he is a poker celebrity.

    But let's assume here that Lee is correct and only spots 2, 3, 5, and 6 were the ones who played in the groups.

    In that case, the MINIMUM fair thing to do would be to take these players off the leaderboard (but let them keep the money) and move everyone up. This would result in the following leaderboard:

    (note that the bolded amount is how much additional money each would get)

    David Williams 1st 175353 $20,650
    Elliot Smith 2nd 126264 $12,980 (+$7,375)
    Mike McDonald 3rd 91455 $7,670 (+$5,015)
    FORMER 8TH PLACE 4th ????? $5,605 (+$3,245)
    FORMER 9TH PLACE 5th ????? $4,130 (+$4,130)
    FORMER 10TH PLACE 6th ????? $2,950 (+$2,950)
    FORMER 11TH PLACE 7th ????? $2,655 (+$2,655)
    FORMER 12TH PLACE 8th ????? $2,360 (+$2,360)

    Unfortunately, that's not what they're getting. Instead of the bolded amount, in Lee Jones' solution, each of the above players (with the exception of David Williams) are getting an extra $2,360. That is screwing 5 of the players, as they deserve more than $2,360 by moving up 4 places. The one getting screwed the most is Elliot Smith, who should have finished 2nd instead of 4th, and should have been awarded $7,375 more, rather than $2,360 more.

    There is a small complicating factor in that Jeffrey Gross, who finished 6th and was one of the group players, was also somewhere on the leaderboard from playing individually (that is, if you take out the group players). Lee did not say where Jeff finished, but in that case they should simply place him on the leaderboard where he belongs, apparently somewhere among 4th and 8th. At that point, the former 12th place finisher should be bumped off and NOT get the $2,360, since he would have finished 9th if all of the group players were removed (since Jeff Gross would have finished top 8 anyway).

    Very simply put, the proper MINIMUM solution was to throw out the results of the group players (but let them keep the money), move everyone up, and award the differences in prize money.

    Pokerstars did not do this, and I find it to be really unfair.

    Not surprisingly, Lee Jones and Pokerstars are getting praise from the idiots on 2+2 who don't understand how unfair this solution is.

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    NoFraud Poker Room Manager Belly Buster's Avatar
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    Quote Originally Posted by Dan Druff View Post
    Not surprisingly, Lee Jones and Pokerstars are getting praise from the idiots on 2+2 who don't understand how unfair this solution is.
    In fairness any other site would just say "fuck you, fuck off".
    Quote Originally Posted by Dan Druff View Post
    BTW JACKDANIELS is the first one banned from the thread. He is accusing me of being "duped by a middle aged man who dresses like John Cena"
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    Owner Dan Druff's Avatar
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    Quote Originally Posted by Belly Buster View Post
    Quote Originally Posted by Dan Druff View Post
    Not surprisingly, Lee Jones and Pokerstars are getting praise from the idiots on 2+2 who don't understand how unfair this solution is.
    In fairness any other site would just say "fuck you, fuck off".
    But that's not really an excuse.

    If Pokerstars wants to be honest and do the right thing, they should.

    This is a half-solution and still screws people like Elliot Smith out of 5k.

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