Job Title: Head of Poker
Division: Poker
Location: Isle of Man
Reports to: CEO
Job Purpose
Functions as leader of all key poker departments at the largest poker operator in the world, including: poker room management, customer relationship management, game security and team pros management.
Key Responsibilities
Defines Poker product direction for the company, including requirements for current and future offerings as well as policies and procedures for the management of the Poker Room, like scheduling of online tournaments, game deployments, game security, players’ activity-based rewards and other related elements of poker operations
Bases all roadmap for Poker products on close interaction with players
Interacts with senior marketing, customer care operations management, and other executives
Devises strategy and manages operationally all poker events, with a goal to operate at all times the most exciting and popular formats in the poker world and ensure the highest security standards in a peer to peer play environment.
Responsible for concept to launch of all conversion and retention campaigns for online poker players, assistance of various local teams in execution of email / mail / web / game client campaigns and measurement thereof, and development of new tools, vehicles, segmentation ideas and approaches for managing long term relationships with recreational and competitive poker players online
Works closely with Chief Marketing Officer to connect acquisition initiatives to the poker room strategy to convey authentic and differentiated messaging to prospective customers
Applies analytical considerations in partnership with Chief Finance Officer and Analysis team in defining games / events’ pricing, players’ rewards and other elements that influence the online poker room ecosystem.
Skills and Capabilities
Essential
Extensive proven experience in a similar role
In-depth knowledge of on-line Poker and the Poker industry
Proven track record in interacting with online poker players
Leadership skills, with emphasis on creativity, problem solving and management of large teams
Demonstrate strategic and innovative thinking
Demonstrate outstanding communication and organisation skills with the ability to manage a number of projects in parallel
Educated to degree level or equivalent
Behavioural Competencies
Communicates Effectively Results Focused Job Knowledge
Customer Focus Commitment & Resilience Flexibility & Adaptability
Working With Others Quality Focused Planning & Organising
Leadership Innovation Decision Making
For more information, please send your CV and a covering letter to
hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar
Reply With Quote
