Originally Posted by
Pokerstars
Hello,
Thank you for taking the time to report this issue to us.
We are aware that yesterday, one of our employees violated internal policies
by accessing our marketing database and sending an unauthorised
communication to a small number of player email addresses, including yours.
We identified the method that he used to circumvent our policy, and
immediately implemented measures to ensure that no individual in the company
can repeat this.
We take safeguarding personal data very seriously and have industry-leading
measures in place (both technically and organisationally) to protect against
any misuse of such players’ data. Restrictions and limited individual
permissions are in place to minimise the potential for sensitive personal
data to be accessed and/or compromised and we have no reason to believe that
any sensitive personal data has been compromised in this case.
We have launched an internal investigation into the incident and have
temporarily removed the specific employee’s access to any of our internal
systems. Once our investigation is complete we will take the necessary
internal steps to ensure the ongoing integrity of our systems and our employees.
We urge our customers who received this "spam" to delete it as they would
any other email of such a nature, and we will work very hard to ensure that
no similar violation of our policies occurs.
Best Regards,
***
PokerStars Support