This is the first time Apple has put out a totally worthless product and frankly, I'm really shocked. They released the iPhone 5 with a serious battery drain problem and they are pretending it's a non issue. If you check the Apple Support Communities threads, you'll find hundreds upon hundreds of posts from frustrated customers with the same issue. Apparently, some of the phones don't have the problem, while others do. We were unlucky enough to get a phone WITH the problem. Phone charged to 100% at 7 AM, used once mid morning to post to Facebook, then turned off till 3 pm - when we turned it on, it was out of juice. Draining while OFF. Completely unacceptable, rendering the phone useless.
Apple is being ridiculous with their response. They pretend they haven't heard about the problem and suggest resetting the phone. It doesn't work. There are dozens of suggestions on the Apple forums as to things you can turn off in settings to produce a slightly reduced drain (LTE, brightness, etc), which is the dumbest thing ever. When you buy what is supposed to be a top of the line smartphone, why should you have to sacrifice anything to get a full day's charge? Lots of reports of people trading in their brand new phones for a replacement iPhone 5 only to have the same issue. When you call in to see what Apple plans to do about this fiasco, they tell you to do the reset, and when you explain that doesn't work, they make you an appointment at a local Apple store in your town. Then they tell you they have no way of knowing if the store they are making you an appointment at even has the capability to swap out the phone (they are on back order) or swap out the battery (only certain stores can swap batteries). So they want you to waste your time driving across town to an Apple store with no guarantee of anything being done about the problem. If you do end up at a store that can't swap the battery by the way, and there isn't one in your area, they want you to put your phone in the mail to them to do a battery exchange, which could take weeks. So you're just supposed to live without your phone while you wait. Outrageous.
So, so disappointed in Apple. Steve Jobs rolling in his grave. They should be ashamed... such a letdown.