I have always despised Instacart, and their customer service is absolute shit. It is all foreign-based, very stubborn, and they rarely make things right. They have little leeway to do anything beyond what their "tools" allow. You cannot escalate any issues.
Last year we started doing more Costco deliveries, which did not require an Instacart membership, but was performed by Instacart. However, I got an offer from Costco in October 2022 for a yearly $79 Instacart membership, which gave you 7% off the (marked up) Costco delivery prices, plus free delivery. So it was definitely worth it.
Unfortunately, I got charged $99 instead of $79, and it was an absolute nightmare to fix. I wasted more time than I should have trying to fix this, for the principle of the matter. At the end, they fixed it and conceded their system fucked up. When I asked for maybe an extra month or two of membership due to all my wasted time, they told me to eat shit.
Fast forward a year later, and I got auto-charged $99 again -- once again the erroneous amount.
Also, we stopped doing Costco delivery and just go to the store again. (This isn't COVID-related, just a change in shopping habits over the past year.)
So not only didn't we need it anymore, but they also charged the wrong amount again.
The charge was on November 7, and I called today, shortly after getting my statement. They said it could not be reversed because you get a whopping 15 day grace period! That's such a fucking scam. They're counting on you not seeing your credit card statement in time.
Two calls to customer service were met with failure. Finally Twitter DMs with Instacart convinced them to give me $93 of it back, which they said was the prorated amount. So I'm going to have to eat the other $6, which obv isn't a big deal, but I hate giving these fuckers a penny they don't deserve.
Such a shady company. If you google reviews on them, you see a million complaints about horrible customer service and scams.
They got way too big during the 2020 pandemic, and just treat everyone like garbage now.