I explained what happened to the manager.
Her first response was, "Oh! This is a very easy fix. Hang on..."
Within about 10 seconds, she adjusted the price to the one quoted in the Circle app.
"There, it's all fixed for you. Sorry for the trouble," she said apologetically.
I replied, "Thank you for fixing this. I knew it was easy to fix, which is why I didn't understand the reason that cashier was putting me through so much hassle about it. I've never had this happen before when a Circle deal didn't go through. They always just fix it for me."
"I apologize for that, he should have just fixed it right away. I'll talk to him about that," she answered.
"Can you please tell me your position here at the company?", I asked her.
"I'm the Team Shift Leader", she replied.
"Well once again I thank you for fixing this pricing issue, but as you see, this whole thing caused a big altercation, including with that psycho you just saw, who thought he was protecting your employee. I'd like to report this to the person who directly supervises this cashier. Is there a store manager present?", I inquired.
"Sorry, there are no managers right now. I'm tasked as the shift lead to manage the front end at the moment," she replied. I believed her, as it was reasonable that no real managers were present in the evening hours.
"Okay, no problem. Can I have the information for the store manager, so I can contact them tomorrow about this?", I asked.
"I'll let them know what happened, so they can take care of it," she replied.
"I'd prefer to tell them myself in my own words, if you don't mind," I answered. "Can you tell me how to get a hold of the manager?"
"I'm not sure. But I will tell the manager the entire story for you when I see him," she said.
This started to look like she was perhaps covering for the guy, and attempting to run interference.
"I'd really like to do it myself," I said back. "How can I reach the store manager tomorrow?"
"Well, the way you make a complaint is to go to the bottom of your receipt, go online, enter this survey code, and do the survey about your experience," she answered.
A fucking survey? Um.... big nope on that.
"I don't want to fill out national surveys. I'd like to speak to this cashier's direct manager, or the store manager. How do I get a hold of him?", I asked once again.
"Sorry, I don't know how to reach him," she replied.
"You don't know how to reach your own store's manager?", I asked.
"No, I can't think of what to give you for that," she answered.
"What if I call the store's main number between 8am and 5pm tomorrow, and ask for the store manager? Would that work?"
"Umm... yes, that might work," she said back meekly.
"Okay, that's what I'll do. Thank you", and I walked out.
Continued next post...