Are you aware of what dialing *72 does?
I am posting this to inform everyone of this new sophisticated method of fraud. I want to prevent what happened to us from happening to you.
If you ever receive an unsolicited call from your bank and the banker tells you that your account has been compromised, hang up immediately and call your bank to verify that it was actually compromised. Don’t follow their instructions to dial *72 followed by a group of numbers. This forwards your calls to the fraudster who then has control of your phone. The fraudsters are able to approve bank transactions including wire transfers. The bank thinks they are communicating with you. You will be unaware and unable to stop it from happening.
My call came from a valid Wells Fargo bank number, (800)869-3557, one that I recognized and have used for thirty two years. The fraudsters knew detailed personal information about me and my account which led me to trust them.
As a result, my identity was stolen using suspected Artificial Intelligence (AI) which led to a wire transfer. My son is out $15,500 of his hard earned money and Wells Fargo bank is not reimbursing him.
Please share this with as many people as possible and if you have any idea what my next step should be, please respond to this post.