Dear Todd,
BETMGM puts the security of the player at a high priority. Therefore, we have put efforts into ensuring that we perform routine checks on our members' accounts. Unfortunately, we do not have the ability to service our members' face to face, which is why we rely on documents to verify registered details and financial instruments used on our site.
Your account has been placed on a temporary hold, meaning you will not be able to deposit, wager nor withdrawal until our internal review is complete. Please note that you will still be able to login to upload the requested documentation.
In order to complete the review on your account, please provide the following documents:
1. A copy of both sides of your government issued ID - this can be a Driver's License, Passport or US Permanent Resident Card.
This could be:
• US DL or State-Issued ID Card
• Passport or Passport Card
• US Military ID (active duty or retired military dependents and Department of Defense employees
• US- Issued Permanent Resident Card
2. A copy of your self-certified ID. This implies that you send us a photo of yourself holding the identity proof in your hand next to your face. The identity proof can be a government issued ID (driver's license, passport or any national identity proof).
Keep in mind that we need to see the whole document (all four edges) and that all details must be clearly visible unless otherwise instructed. The file(s) should be in JPG or Screenshots format and not bigger than 5MB.
Please do not send the documents as an attachment in this email. Instead, please upload the documents directly through our encrypted portal located in “My Account” section of your account.
We assure you that your documents will be held in a secure database and will be viewed only by a specialized team. The documents verification usually takes up to 24 to 48 hours.
We thank you in advance for your understanding and cooperation.
In case you have further questions, we will be more than happy to assist you. We are available 24 hours.
Thank you for choosing us as your online gaming site.
Best regards,
Operations Team
BetMGM