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Thread: ACR customer service

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    ACR customer service

    OK so Monday I login to my account and my balance is $129... I remain logged in for a few hours but do not play anything. Later on I look and now the balance is $69. WTF where did 60 bucks just vaporize to? So I email support and ask them about it and they respond fairly quickly saying that I played in the casino and some poker hands to lower the balance. I'm like "LOL no i didnt"... so they send me to another department and say they will respond within 72 hours (LOL) In the meantime I play 2 poker tournaments and end up getting a 3rd place in one of them to raise my balance to around $180 (thats with the 60 still missing)... I log out and go to sleep for the night... Log in the next day (yesterday) and now i am locked out of my account with this message:

    "Your account is suspended. Please contact the management staff"


    Just checked my email and nothing from them at all, it has been now basically 48 of the "72 hours"


    WTF kinda clown show is this and has anybody else ever experienced anything like this with ACR???


    What a joke to only have email as your only source of customer service too wow, excellent site to play on especially for tournaments but God Help You if you ever have any problems with your account!


    /rant

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    Platinum ftpjesus's Avatar
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    Quote Originally Posted by rollinx420 View Post
    OK so Monday I login to my account and my balance is $129... I remain logged in for a few hours but do not play anything. Later on I look and now the balance is $69. WTF where did 60 bucks just vaporize to? So I email support and ask them about it and they respond fairly quickly saying that I played in the casino and some poker hands to lower the balance. I'm like "LOL no i didnt"... so they send me to another department and say they will respond within 72 hours (LOL) In the meantime I play 2 poker tournaments and end up getting a 3rd place in one of them to raise my balance to around $180 (thats with the 60 still missing)... I log out and go to sleep for the night... Log in the next day (yesterday) and now i am locked out of my account with this message:

    "Your account is suspended. Please contact the management staff"


    Just checked my email and nothing from them at all, it has been now basically 48 of the "72 hours"


    WTF kinda clown show is this and has anybody else ever experienced anything like this with ACR???


    What a joke to only have email as your only source of customer service too wow, excellent site to play on especially for tournaments but God Help You if you ever have any problems with your account!


    /rant
    Welcome to my world. Those fucking incomptent outsourced jackasses dont know their heads from a wart on their ass.. I didnt play for quite awhile on ACR. I tried to login but couldnt remember my password at all.My old email associated with the site is defunct. I tried to get them to change it. These fucking rubes are like well verify the email we sent you.. hey morons I cant I dont have access to that email account anymore. Ive offered to send them copies of my passport and other stuff to verify my identity without any luck instead they just up and killed my account and essentially stole my funds in my account. Ive tried to get Moneymaker to help (this was going on well before the Paypal issues he had) and no offense to Chris he wasnt any help either to the situation. They apparently cant do rudimentary basic CS and if you question them they have one answer to just suspend your acct and shut you down and keep your funds even though youve done nothing wrong on the site. Daring to quesiton their veracity like oh I dunno funds being stolen seems to be an even bigger fail. Theyve buried the truth of funds being withdrawn and stolen from multiple players accounts to boot.

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    Quote Originally Posted by ftpjesus View Post
    Quote Originally Posted by rollinx420 View Post
    OK so Monday I login to my account and my balance is $129... I remain logged in for a few hours but do not play anything. Later on I look and now the balance is $69. WTF where did 60 bucks just vaporize to? So I email support and ask them about it and they respond fairly quickly saying that I played in the casino and some poker hands to lower the balance. I'm like "LOL no i didnt"... so they send me to another department and say they will respond within 72 hours (LOL) In the meantime I play 2 poker tournaments and end up getting a 3rd place in one of them to raise my balance to around $180 (thats with the 60 still missing)... I log out and go to sleep for the night... Log in the next day (yesterday) and now i am locked out of my account with this message:

    "Your account is suspended. Please contact the management staff"


    Just checked my email and nothing from them at all, it has been now basically 48 of the "72 hours"


    WTF kinda clown show is this and has anybody else ever experienced anything like this with ACR???


    What a joke to only have email as your only source of customer service too wow, excellent site to play on especially for tournaments but God Help You if you ever have any problems with your account!


    /rant
    Welcome to my world. Those fucking incomptent outsourced jackasses dont know their heads from a wart on their ass.. I didnt play for quite awhile on ACR. I tried to login but couldnt remember my password at all.My old email associated with the site is defunct. I tried to get them to change it. These fucking rubes are like well verify the email we sent you.. hey morons I cant I dont have access to that email account anymore. Ive offered to send them copies of my passport and other stuff to verify my identity without any luck instead they just up and killed my account and essentially stole my funds in my account. Ive tried to get Moneymaker to help (this was going on well before the Paypal issues he had) and no offense to Chris he wasnt any help either to the situation. They apparently cant do rudimentary basic CS and if you question them they have one answer to just suspend your acct and shut you down and keep your funds even though youve done nothing wrong on the site. Daring to quesiton their veracity like oh I dunno funds being stolen seems to be an even bigger fail. Theyve buried the truth of funds being withdrawn and stolen from multiple players accounts to boot.
    FTP you are not alone, I basically had the same problem. I have never made any deposits and never played on ACR. Several years ago (more than 6 years) I created an account but never used it and never did anything more.

    Out of desperation earlier this year due to ongoing COVID bs, I tried to login with the saved email and password and an error message kept popping up stating that I had no account with ACR. So I tried to create a new account. The new account gave me an error message and asked me to contact Customer Service. Customer Service told me that I had 2 accounts opened from the same IP address. I explained the situation to them and Customer Service told me to use the newly created account and that they would close the old account (that I never used).

    Except all I ever got was the same error message over and over again and could never log in.

    After about 5 hours over multiple days going back and forth by email with Customer Service, I gave up and deleted the ACR software from my computer.

  4. #4
    Plutonium Sanlmar's Avatar
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    This is why the DOJ never went after ACR. Playing there is punishment enough.

     
    Comments
      
      Pablo:

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    Platinum FRANKRIZZO's Avatar
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    When I stand up from a table I notice it takes as much as 5minnutes plus for the cash to be credited to my account. Iam second guessing whether I have been credited with my current amounts. I have dealt with customer service only to try and get some poker bonuses when I cash in. Always the same no bonuses at this time.

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    wasn't there a radio topic a couple months back about employees from ACR playing on people's accounts and the player noticing funds are missing?

    lol is that maybe what's going on here too?

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    Platinum FRANKRIZZO's Avatar
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    If I am not mistaken moneyz where taken from players leading to speculation of possible inside theft in that episode. Acr refused to give information where the moneyz where routed to. They reimbursed some players if not all for the moneyz taken. I would rather play on acr then Bol. Bovada was the best but that was taken away leaving Acr,

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    Plutonium Sanlmar's Avatar
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    Quote Originally Posted by FRANKRIZZO View Post
    Bovada was the best but that was taken away leaving Acr,
    Ok, I’ll bite. Bovada poker is no more?

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    Platinum FRANKRIZZO's Avatar
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    Quote Originally Posted by Sanlmar View Post
    Quote Originally Posted by FRANKRIZZO View Post
    Bovada was the best but that was taken away leaving Acr,
    Ok, I’ll bite. Bovada poker is no more?
    Bovada still there but threw out nyers. Did they let them back or you just handn't heard. I loved bovada. I don't understand why, it's not like the authorities could do anything to them.

  10. #10
    Plutonium Sanlmar's Avatar
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    Quote Originally Posted by FRANKRIZZO View Post
    Quote Originally Posted by Sanlmar View Post

    Ok, I’ll bite. Bovada poker is no more?
    Bovada still there but threw out nyers. Did they let them back or you just handn't heard. I loved bovada. I don't understand why, it's not like the authorities could do anything to them.

    Aha, NY

    Yeah, these off shores are usually cooperative with the authorities.

    My first reaction to your post was that Druff was out of work now.

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    Diamond dwai's Avatar
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    stop chip dumping, ACR has top notch security

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    thread = ded

    just like my acr poker career

    GG guys

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    issue resolved, halleluijah praise jesus

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    Platinum FRANKRIZZO's Avatar
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    I like the site better then a few years ago. Now they show cards at river if players show down were previous they did not. They have some funny emomjos that include throwing toilet papper and poop at players in the non blitz tables. I hate getting 2 outerd and watch the slate break like ice cracking. Another addition is bomb the pot where everyone contributes rake.

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    Owner Dan Druff's Avatar
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    Quote Originally Posted by rollinx420 View Post
    issue resolved, halleluijah praise jesus
    Can you tell us what happened?

    Yes, earlier this year, insiders were stealing $$ out of accounts there.

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    Quote Originally Posted by Dan Druff View Post
    Quote Originally Posted by rollinx420 View Post
    issue resolved, halleluijah praise jesus
    Can you tell us what happened?

    Yes, earlier this year, insiders were stealing $$ out of accounts there.
    Name:  emoji-6.gif
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    Quote Originally Posted by Dan Druff View Post
    Quote Originally Posted by rollinx420 View Post
    issue resolved, halleluijah praise jesus
    Can you tell us what happened?

    Yes, earlier this year, insiders were stealing $$ out of accounts there.

    so a couple months ago i had 59 dollars and some odd cents that i deposited to make a bet in the sportsbook with, it lost... then a couple days later i log in and see that i have the same exact amount back on my account. I figured I must have just stumbled into some freebet promo or something accidently and proceeded to lose it again, then kind of forgot about it.... fast forward to about a week ago i deposit some money and run it up a little bit then notice that "60 or so bucks" just vanished off my balance. Well apparently they noticed their mistake and just took the money back off (without telling me anything obviously) and after i noticed it i emailed them thinking that maybe my account was hacked or something so they locked up my account for 3-4 days but its all good now, its only fair i guess since they did make a mistake on the 59 dollars and some odd cents. Here's the email i got:




    There was a manual adjustment of $59.53 on 07/25/2022, due to a transaction you made to Sports back on 05/01/2022 for this same amount, which was credited to your Sports balance, but was not deducted from the poker balance at that time.

    Please apologize this whole inconvenience, your account has been reinstated.

    Regards,

  18. #18
    Diamond dwai's Avatar
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    Quote Originally Posted by rollinx420 View Post
    Quote Originally Posted by Dan Druff View Post

    Can you tell us what happened?

    Yes, earlier this year, insiders were stealing $$ out of accounts there.

    so a couple months ago i had 59 dollars and some odd cents that i deposited to make a bet in the sportsbook with, it lost... then a couple days later i log in and see that i have the same exact amount back on my account. I figured I must have just stumbled into some freebet promo or something accidently and proceeded to lose it again, then kind of forgot about it.... fast forward to about a week ago i deposit some money and run it up a little bit then notice that "60 or so bucks" just vanished off my balance. Well apparently they noticed their mistake and just took the money back off (without telling me anything obviously) and after i noticed it i emailed them thinking that maybe my account was hacked or something so they locked up my account for 3-4 days but its all good now, its only fair i guess since they did make a mistake on the 59 dollars and some odd cents. Here's the email i got:




    There was a manual adjustment of $59.53 on 07/25/2022, due to a transaction you made to Sports back on 05/01/2022 for this same amount, which was credited to your Sports balance, but was not deducted from the poker balance at that time.

    Please apologize this whole inconvenience, your account has been reinstated.

    Regards,

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