Funny how you left out this part:
Originally Posted by
Dan Druff
With that said, LOL at denying your 3-year-old the cookie over this. Even I wouldn't have done that. Why disappoint your kid over something this? The correct play would have been to buy the cookie, then call back during business hours on a weekday and ask for the general manager of the store, and tell him/her what happened. I guarantee that you would get far more than the value of the cookie at that point -- likely an invitation to come back for a free meal.
You should also not call "corporate". Corporate doesn't give a shit about this, for two reasons. First, the store is likely franchised. Second, even if it's not franchised, this is not a big enough issue to warrant corporate involvement/interference.
This was 5 1/2 years ago, so forgive me if I forgot all the details of KFC Cookie Welchgate.
So to clarify, jsearles was in the right that the manager was being a bitch by denying his 3-year-old a free cookie after an employee offered it, the kid got excited, and then the manager overruled it.
However, instead of just buying the promised cookie at that point, jsearles saw it fit to make his 3-year-old cry about the cookie by refusing to buy it because it was no longer free.
Then he laughably wanted to "call corporate", as if corporate KFC was going to care about this absurd cookie story involving a franchised location.
So to summarize, I'm a jerk for wanting my continued french fry substitutions which had been done for 3 years, but he was totally reasonable to both make his kid cry and call corporate over a not-free cookie at a KFC.