Originally Posted by
Dan Druff
Target has some good qualities. Prices are low, and in fact even their grocery section is typically a good deal cheaper than the local supermarket.
They have a pretty big selection of stuff. Anything I need I can usually find there. It also doesn't have trashy clientele like Walmart, for the most part.
However, they have so many bizarre policies and are so bureaucratic, it's often super tilting dealing with them.
First off, the checkout line is tilting. No checker is empowered to fix small problems. If something mis-scans and your ticket is closed, and you realize it before you leave the line, tough luck. Either you eat the loss, or you are sent to customer service which can be a huge line, so obviously it's not worth getting your $3 back or whatever, if the line is 20+ minutes long. Super frustrating either way.
Next, for whatever reason, the Target by me has a big problem keeping certain foods at the right temperature. There's ground turkey I buy there, and half the time the package is swelled up like a balloon because the dummies at the place aren't storing it at a safe temperature. If the ground turkey gets too warm, it makes the package swell, and it stays swollen even if refrigerated back to proper temperature. Anyway, I was ordering this for curbside pickup before I was vaccinated, and 75% of the time it would come out swollen and I'd have to send it back and wait 15 minutes for them to come out with a non-swollen package.
Finally I spoke to the store manager, who looked into it. He sent me an apologetic e-mail, stating that their associates were storing the ground turkey improperly upon receiving delivery from the supplier, and he has permanently corrected the issue. He thanked me for bring it to his attention. About two weeks later, guess what? Swollen turkey again. Fail. I didn't even bother going back to the manager.
Anyway, now that I'm vaccinated, I only do curbside pickup sometimes. Last time the turkey was swollen, and it took the usual 15 minutes to get it swapped out. This time it happened again, and I said, "Instead of taking 15 minutes waiting for you to swap this out, can I just go in the store and do it myself?" The guy said yes.
So I went in the store, and I was told by customer service that I had to get the two I wanted, and bring both that and the two I was exchanging back there for "processing". Ummm... okay? These are identical items. But whatever, I did it. I get back and there's a line of people there. I say, "Hey, I'm just going to leave these with you, and I'll take the two I want." He said no, it requires processing.
I stood and stood, and the woman he was dealing with kept coming up with different questions and different issues. This shit was gonna take forever. I had enough.
"Hey, I'm leaving these two here on the counter, taking the two I exchanged it for, and I'm leaving," I told him.
"You can't do that, I need all of them to process it," he answered.
"My other cold stuff is getting warm in the car throughout all this. I'm not waiting any longer. I'm leaving these with you and walking out. I paid for this already and have a right to take it."
"Sir, you can't do it, if you could just wait for a few more..."
"No, I'm not waiting any longer. I'm walking out with the items I already paid for, and simply swapped for those that weren't defective. Goodbye."
I was seriously about to tell him he could call the cops if he didn't like it. However, some other employee overheard, and told the dude this was fine, since it was the identical item, and not to object to me leaving.
What a clusterfuck this place is. Keep in mind at the supermarket, I can simply walk in, say, "Hey I'm going to exchange this for another one because this one is bad", and they say back, "Okay, no problem", and I don't even have to go back to the cashier.
Target = JOKE
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