Originally Posted by
Dan Druff
As much as it pains me, I might have to skip the 6-handed LHE. It's over a weekend, and hotel rates are very high those nights. Additionally, I'd be driving to Vegas for just two events, and it's even possible I only play one and don't cash (if I make it into deep day 2 of the 6-max LHE and miss cashing, which I've done a few times.)
Let me also say that making reservations at Caesars properties is paiiiiiiiiiiiiinful these days. Their online portal is complete shit, and their phone system is full of employees who are mostly neutered. Right now you need to go through "Casino Services" to honor what you're trying to do online but can't, and they need to go through supervisors.
Tonight I've been on the phone 3 hours. Not kidding. I'm pot committed. If I hang up, I have to start over. The most tilting thing was that I was almost done, and I had 4 nights to add on to my November reservation, at the beginning (I had November 4, I wanted October 31, same checkout). I wanted them to just do a back-to-back. I was promised by the rep that there wouldn't be fail if they just tacked it on. I was skeptical. I was promised that it "never happens" that it fucks anything up.
Well, guess what? It fucked everything up. Now I'm on more hold while they're trying to fix it, and as an added kick in the ass, the previous rates they had down for me are slightly higher than the ones I actually booked. So I have to argue about that, too.
It's just awful. No other hotel/casino company is this incompetent. Every little thing you do requires a million approvals, and most of the employees are clueless about everything.