So first of all let me start by saying they never processed payouts in their estimated time of 72 hours.
Since early May players have not received a single payout from the site. The operations department that handles payout has ignored every email from players wondering where their money is for almost 2 months.
Then they sent an email telling people there has been an "ownership" change and they have to deal with backlogs and such which will take time.
They can't give an estimated time frame of when it will be solved. Whenever you try to contact support they treat people like they are idiots and constantly give copy paste answers.
Example:
-Me: Please tell me when the cashout will be processed, i really need the money.
-Support: We thank you for the cooperation and understanding of withdrawal delays.
-Me: I didn't ask you that. I asked you to please tell me when will i get my money.
-Support: We thank you for the cooperation and understanding of withdrawal delays.
-Me: Please answer my question.
Support: has left chat.
This just shows the level of unprofessionality of the PayNoRake team.
They do not respect the money that belongs to the players, they simply do not care.
Why was there an ownership change in the first place? I heard some information that the previous owner of PNR did a FullTiltie on us again and stole all of the money.
Just days prior to the public announcement of bankrupcy there came this new owner that saw a bussiness possibility and bought the whole thing with the intention of paying back the players.
Now tell me, who in the world (with an IQ greater of 50) starts a bussiness lying to players and not giving them their money for 3 months.
And the biggest problem of them all is, they are still accepting deposits and when a new player asks them how long does the cashout take they answer "within 72 hours".
The main goal of this post is to atleast prevent some people from depositing because they will likely not get their money back.
To sum it up, PayNoRake are a unprofessional scam site that pays absolutely no respect to their players. If there really was everything in order, they should have done the whole thing differently.
There should be some time-estimates and communication. I think the players deserve to know where their money is.
LukeTheDuke is online now Report Post Reply With Quote
Do not take this thing lightly. Some players have in excess of 100k on the site alone. I myself have more then 10k on the site. This has become a full blown scandal.