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Thread: GGPoker Payout Possible Issue?

  1. #1
    Plutonium simpdog's Avatar
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    GGPoker Payout Possible Issue?

    Been playing on GG Poker due to D̶a̶n̶i̶e̶l̶ ̶N̶e̶g̶r̶e̶a̶n̶u̶ them hosting some WSOP tourneys so they increased their traffic.

    Asked for a withdrawal on Monday Sep 14 via etransfer. Not sure if Americans have this, but it's you can "email" people money and deposit it at other Canadian banks.

    Mon Sep 14 - asked for withdrawal
    Mon Sep 21 - emailed asking where withdrawal was. They asked me to send a cashier error code. I replied that I didn't have any errors.
    Tue Sep 22 - They said it was escalated to their cashier department.
    Wed Sep 23 - Cashier replies and says it has been processed on their side. I should receive a text/email with a password so I can accept their etransfer back to me. If I have any questions , please email the 3rd party processor.
    Thu Sep 24 - I emailed back mentioning I haven't received it yet and that I wasn't going to contact their third party processor. I asked that they sort it out.
    Fri Sep 25 - Received Email Thank you for your inquiry. We will have this double checked with the side of he payment service once again. Our apologies for the delay and inconvenience caused.

    Has anyone ever heard of a poker player being told to contact their third party processor? IMO that's hilarious and let's say their processor never sends me a transfer. Are they just going to wash their hands clean of it and sorry it's their fault not ours?

    I've had extremely slow payouts from sportsbooks and poker sites before so this isn't a huge deal yet.

    Just curious if anyone else plays on the network and has possibly had the same issue. Wonder if it's from a flood of people withdrawing after the WSOP? Or perhaps this is just an outlier as my previous withdrawals have been processed very quickly.
    Last edited by simpdog; 09-25-2020 at 09:43 AM.

  2. #2
    Cubic Zirconia StoicJester's Avatar
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    I have been waiting 3 days for my withdrawal from GG. Pokerstars usually takes 5 minutes. As much heat as Pokerstars get, they are reliable, efficiant and trusting when it comes to my money.

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    Platinum FRANKRIZZO's Avatar
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    Try the German reporter to help you out. Already has a case going against gg.

  4. #4
    Plutonium simpdog's Avatar
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    Quote Originally Posted by simpdog View Post
    Been playing on GG Poker due to D̶a̶n̶i̶e̶l̶ ̶N̶e̶g̶r̶e̶a̶n̶u̶ them hosting some WSOP tourneys so they increased their traffic.

    Asked for a withdrawal on Monday Sep 14 via etransfer. Not sure if Americans have this, but it's you can "email" people money and deposit it at other Canadian banks.

    Mon Sep 14 - asked for withdrawal
    Mon Sep 21 - emailed asking where withdrawal was. They asked me to send a cashier error code. I replied that I didn't have any errors.
    Tue Sep 22 - They said it was escalated to their cashier department.
    Wed Sep 23 - Cashier replies and says it has been processed on their side. I should receive a text/email with a password so I can accept their etransfer back to me. If I have any questions , please email the 3rd party processor.
    Thu Sep 24 - I emailed back mentioning I haven't received it yet and that I wasn't going to contact their third party processor. I asked that they sort it out.
    Fri Sep 25 - Received Email Thank you for your inquiry. We will have this double checked with the side of he payment service once again. Our apologies for the delay and inconvenience caused.

    Has anyone ever heard of a poker player being told to contact their third party processor? IMO that's hilarious and let's say their processor never sends me a transfer. Are they just going to wash their hands clean of it and sorry it's their fault not ours?

    I've had extremely slow payouts from sportsbooks and poker sites before so this isn't a huge deal yet.

    Just curious if anyone else plays on the network and has possibly had the same issue. Wonder if it's from a flood of people withdrawing after the WSOP? Or perhaps this is just an outlier as my previous withdrawals have been processed very quickly.

    Mon Sep 28 - This is to inform you that the transaction has failed to be processed from the payment service. As such, kindly be advised to request once again.
    Mon Sep 28 - I emailed back letting them know the $ hasn't been returned so I can't make the withdrawal again.
    Tues Sep 29 - Our apologies for this mishap - your account has been credited accordingly. Kindly request for withdrawal once again.

    Tues Sep 29 - Requested withdrawal again.
    Last edited by simpdog; 09-29-2020 at 06:09 AM.

  5. #5
    Plutonium Sanlmar's Avatar
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    This is sickening.

    This wasn’t your primary book, right?

  6. #6
    Plutonium simpdog's Avatar
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    Quote Originally Posted by Sanlmar View Post
    This is sickening.

    This wasn’t your primary book, right?
    Poker no sports. Deposited to get a bonus, ran it through won a few tournaments and have withdrawn 3-4 times no issue at all.

    Now that the "WSOP" stuff that was hosted there is over was withdrawing the rest. Figured the traffic will start to go down a bit and the fish may move to other ponds.

    I'm sure it was a clerical error but you would think they could solve it quickly.

  7. #7
    Owner Dan Druff's Avatar
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    Quote Originally Posted by simpdog View Post
    Quote Originally Posted by simpdog View Post
    Been playing on GG Poker due to D̶a̶n̶i̶e̶l̶ ̶N̶e̶g̶r̶e̶a̶n̶u̶ them hosting some WSOP tourneys so they increased their traffic.

    Asked for a withdrawal on Monday Sep 14 via etransfer. Not sure if Americans have this, but it's you can "email" people money and deposit it at other Canadian banks.

    Mon Sep 14 - asked for withdrawal
    Mon Sep 21 - emailed asking where withdrawal was. They asked me to send a cashier error code. I replied that I didn't have any errors.
    Tue Sep 22 - They said it was escalated to their cashier department.
    Wed Sep 23 - Cashier replies and says it has been processed on their side. I should receive a text/email with a password so I can accept their etransfer back to me. If I have any questions , please email the 3rd party processor.
    Thu Sep 24 - I emailed back mentioning I haven't received it yet and that I wasn't going to contact their third party processor. I asked that they sort it out.
    Fri Sep 25 - Received Email Thank you for your inquiry. We will have this double checked with the side of he payment service once again. Our apologies for the delay and inconvenience caused.

    Has anyone ever heard of a poker player being told to contact their third party processor? IMO that's hilarious and let's say their processor never sends me a transfer. Are they just going to wash their hands clean of it and sorry it's their fault not ours?

    I've had extremely slow payouts from sportsbooks and poker sites before so this isn't a huge deal yet.

    Just curious if anyone else plays on the network and has possibly had the same issue. Wonder if it's from a flood of people withdrawing after the WSOP? Or perhaps this is just an outlier as my previous withdrawals have been processed very quickly.

    Mon Sep 28 - This is to inform you that the transaction has failed to be processed from the payment service. As such, kindly be advised to request once again.
    Mon Sep 28 - I emailed back letting them know the $ hasn't been returned so I can't make the withdrawal again.
    Is there a customer support phone number?

    E-mail support is and always has been notoriously bad at all sites (except Pokerstars).

     
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      simpdog: good point. Will follow up with this if I have any further problems.

  8. #8
    Plutonium simpdog's Avatar
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    Sep 30 Received password for transfer

    Likely case closed here, nothing to see.

  9. #9
    Owner Dan Druff's Avatar
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    Ignition paid me in 1 hour for my last cashout.

    1 hour.

     
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      FRANKRIZZO: ignition rocks thread

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