To our U.S. customers, thank you for your patience and cooperation. The decision to suspend betting for U.S. customers on September 21, 2020, was a direct result of this settlement agreement with the EDPA. We recognize that the timing was less than ideal, but it was out of our control.
As a reminder, September 25, 2020 was the last day that U.S. customers were able to request payouts using our regular payment methods available in the system. We want to assure all U.S. customers who requested payouts by September 25, 2020, that your payments are being processed and should arrive in the next seven days.
For U.S. customers who did not request their funds by September 25, 2020, your funds will be transferred to Epiq, a U.S.-based claims administrator, who will seek to deliver the funds to the account holder. Epiq will have a dedicated website –
www.PlayerRefund.com – and they will post a notice on October 1, 2020.