While on the Stanhope subject, I highly recommend giving a listen to his podcast titled A Bisbee Cliffhanger Pt 1 and 2. (Stanhope pod ep 10 and 13, I believe)
Was done a few years back but will be the craziest and saddest shit that has ever graced your ears.
Originally Posted by Kazoey
I saw this recommended somewhere else (2+2) maybe... Everyone that listened said it was vg
Trip Advisor has the best reviews...
Got Robbed In My Hotel Room, but Rio Didn't Care
I had an incredibly unpleasant experience staying at this hotel.
I was attending a Star Trek convention hosted at the Rio. I went to sleep in my room on a Saturday night after enjoying my day at the convention. However, I awoke early on Sunday morning to a series of text messages on my phone. To my surprise, they were texts from my banks. They were all alerting me of suspicious activity on my accounts - checking and credit cards. I was surprised because I knew (or thought I knew) that I had my wallet and all of my cards with me.
When I got up to retrieve my wallet and call the banks, I couldn’t find my wallet. At that point I noticed that my door was slightly ajar. I am sure that I closed the door the night before, but apparently the hinges were not functioning correctly. Because of the defective door parts, even when the door to my room appeared to close all of the way, I later learned that it did not close and latch. Thus, as I slept, someone snuck into my room and stole my wallet, credit cards, cash, and many of my belongings. I was naturally in shock. Once I figured out what had happened and called my banks to cancel my cards, I went downstairs to file a report with the Rio's security and explain what had happened.
I explained to the Rio security guard how the door to my room was not closing properly, and that’s how I suspected someone was able to get into my room. Immediately the guard at the desk implied that it was my fault for not “pushing and pulling hard on the door” when I closed it the night before. This was insulting because most people don’t push and pull on doors when they close them. When I mentioned that fact, the guard told me, “Well you can go on believing that sir.” Then he told me to return to my room, where he said someone would come up with a form for me to complete for my report for the hotel.
I returned to my room, and later another security guard came to my room. I completed his form/report for the hotel, and he informed me that I would need to a file a separate report with the police. I asked where the nearest police station was, and he told me he didn’t know, so I should “GPS it.” What kind of security guards, who are in charge of telling people to file police reports, can’t direct someone to the closest police station? The guards at the Rio.
After I completed my report, a short time later, a maintenance man came up and said he’d heard I was having a problem with my door. I showed him how it appeared to close but didn’t latch. He said right away that he knew what the problem was, and he set about to replace the hinges. After he repaired the door, it shut properly and latched. No one ever apologized to me for putting me in a room with a broken door that allowed me to be robbed while I slept.
Further, no one from the Rio followed up with me for the rest of my stay to ask how I was doing after being robbed. LITERALLY NO ONE. And no one ever explained to me the steps that Rio might be taking to try to uncover who had robbed me.
Rio’s lack of concern showed through the rest of my trip. Despite reporting that my entire wallet had been stolen, no one offered me any assistance to make sure I could eat during the remainder of my stay. Not even one restaurant voucher to say, “Sorry our broken door allowed you to be robbed.” No one even asked if I had a way to pay for meals for the remainder of my stay. Fortunately, I figured out how to order delivery using PayPal on my phone, or else I would’ve just had to go hungry I guess.
In addition, because I had no money or credit cards, I couldn’t do anything for the last two days of my trip. And the Rio didn’t offer me any tickets to any of the shows at the hotel or nearby to try to make up for my abysmal experience. Nothing. I was literally offered no compensation whatsoever. As I said, no one even asked if I was able to get food to eat. And no one ever apologized for what happened to me. Literally no one cared or showed the slightest concern.
My credit card companies tried to rush me new cards before I checked out. Although the Rio’s mail facility received the cards before I checked out, the cards weren’t available for me to actually pick up before I had to leave the hotel to catch my flight. So I asked if the cards could be destroyed because I didn’t want another person using my cards like those that I had just had stolen from me. With no concern for the circumstances that led me to request the cards at the hotel – namely, being robbed because of my broken door – the desk staff and mail facility told me they would “have to” charge me a fee to destroy the cards! The cards that I only had to request because I was robbed while sleeping at the hotel. It was almost too much to believe.
At no point during my stay did anyone offer to follow up with me about leads there might be in my robbery. No one offered assistance in filing a police report. And as I said, no one offered the slightest bit of compensation – or sympathy, for that matter. And no apology for the broken door, despite the maintenance man recognizing right away that it was broken and needed new hinges.
Once I filed a police report and a detective was assigned to my case, I spoke to this detective. He told me that the Rio doesn’t invest any money to have cameras on its guest floors. All the cameras are exclusively on the gambling areas, he said. That hardly made me feel safe. In fact, the detective told me that “with older hotels like the Rio, this sort of thing is very, very common” due to the lack of proper maintenance and the total absence of video cameras on the guest floors. Why doesn’t the Rio care enough about guest safety to invest in such cameras? Because there was no camera footage at all except for the gambling areas, there was no evidence for the detective to use to investigate my case. But what stuck with me most was him saying that this sort of thing was “very, very common” at the Rio – a police officer told me that. And yet, the Rio didn’t invest at all in cameras, or proper maintenance of the room doors. It’s still shocking to me.
My credit cards and debit cards were all used to charge roughly a thousand dollars within 4 hours. Happily, the banks were much better at helping me sort out the fraudulent charges than the Rio staff had been helping me to recover after my robbery.
I wrote a letter to the Rio about my abysmal experience and am sure that I properly addressed it to the hotel. No one even bothered to respond. So the hotel's lack of concern continued even after my trip. They didn't even send me a "Thank you for sharing your concerns with us" form letter. Beware staying at this hotel! And check your door!"
Lots of their doors will close and bounce back open slightly. There is a small sign on the doors warning you, but it is made small enough where not many people will read it, but big enough to help legally protect Caesars. I knew someone who was robbed the previous year. It likely happens fairly often.Trip Advisor has the best reviews...
Got Robbed In My Hotel Room, but Rio Didn't Care
I had an incredibly unpleasant experience staying at this hotel.
I was attending a Star Trek convention hosted at the Rio. I went to sleep in my room on a Saturday night after enjoying my day at the convention. However, I awoke early on Sunday morning to a series of text messages on my phone. To my surprise, they were texts from my banks. They were all alerting me of suspicious activity on my accounts - checking and credit cards. I was surprised because I knew (or thought I knew) that I had my wallet and all of my cards with me.
When I got up to retrieve my wallet and call the banks, I couldn’t find my wallet. At that point I noticed that my door was slightly ajar. I am sure that I closed the door the night before, but apparently the hinges were not functioning correctly. Because of the defective door parts, even when the door to my room appeared to close all of the way, I later learned that it did not close and latch. Thus, as I slept, someone snuck into my room and stole my wallet, credit cards, cash, and many of my belongings. I was naturally in shock. Once I figured out what had happened and called my banks to cancel my cards, I went downstairs to file a report with the Rio's security and explain what had happened.
I explained to the Rio security guard how the door to my room was not closing properly, and that’s how I suspected someone was able to get into my room. Immediately the guard at the desk implied that it was my fault for not “pushing and pulling hard on the door” when I closed it the night before. This was insulting because most people don’t push and pull on doors when they close them. When I mentioned that fact, the guard told me, “Well you can go on believing that sir.” Then he told me to return to my room, where he said someone would come up with a form for me to complete for my report for the hotel.
I returned to my room, and later another security guard came to my room. I completed his form/report for the hotel, and he informed me that I would need to a file a separate report with the police. I asked where the nearest police station was, and he told me he didn’t know, so I should “GPS it.” What kind of security guards, who are in charge of telling people to file police reports, can’t direct someone to the closest police station? The guards at the Rio.
After I completed my report, a short time later, a maintenance man came up and said he’d heard I was having a problem with my door. I showed him how it appeared to close but didn’t latch. He said right away that he knew what the problem was, and he set about to replace the hinges. After he repaired the door, it shut properly and latched. No one ever apologized to me for putting me in a room with a broken door that allowed me to be robbed while I slept.
Further, no one from the Rio followed up with me for the rest of my stay to ask how I was doing after being robbed. LITERALLY NO ONE. And no one ever explained to me the steps that Rio might be taking to try to uncover who had robbed me.
Rio’s lack of concern showed through the rest of my trip. Despite reporting that my entire wallet had been stolen, no one offered me any assistance to make sure I could eat during the remainder of my stay. Not even one restaurant voucher to say, “Sorry our broken door allowed you to be robbed.” No one even asked if I had a way to pay for meals for the remainder of my stay. Fortunately, I figured out how to order delivery using PayPal on my phone, or else I would’ve just had to go hungry I guess.
In addition, because I had no money or credit cards, I couldn’t do anything for the last two days of my trip. And the Rio didn’t offer me any tickets to any of the shows at the hotel or nearby to try to make up for my abysmal experience. Nothing. I was literally offered no compensation whatsoever. As I said, no one even asked if I was able to get food to eat. And no one ever apologized for what happened to me. Literally no one cared or showed the slightest concern.
My credit card companies tried to rush me new cards before I checked out. Although the Rio’s mail facility received the cards before I checked out, the cards weren’t available for me to actually pick up before I had to leave the hotel to catch my flight. So I asked if the cards could be destroyed because I didn’t want another person using my cards like those that I had just had stolen from me. With no concern for the circumstances that led me to request the cards at the hotel – namely, being robbed because of my broken door – the desk staff and mail facility told me they would “have to” charge me a fee to destroy the cards! The cards that I only had to request because I was robbed while sleeping at the hotel. It was almost too much to believe.
At no point during my stay did anyone offer to follow up with me about leads there might be in my robbery. No one offered assistance in filing a police report. And as I said, no one offered the slightest bit of compensation – or sympathy, for that matter. And no apology for the broken door, despite the maintenance man recognizing right away that it was broken and needed new hinges.
Once I filed a police report and a detective was assigned to my case, I spoke to this detective. He told me that the Rio doesn’t invest any money to have cameras on its guest floors. All the cameras are exclusively on the gambling areas, he said. That hardly made me feel safe. In fact, the detective told me that “with older hotels like the Rio, this sort of thing is very, very common” due to the lack of proper maintenance and the total absence of video cameras on the guest floors. Why doesn’t the Rio care enough about guest safety to invest in such cameras? Because there was no camera footage at all except for the gambling areas, there was no evidence for the detective to use to investigate my case. But what stuck with me most was him saying that this sort of thing was “very, very common” at the Rio – a police officer told me that. And yet, the Rio didn’t invest at all in cameras, or proper maintenance of the room doors. It’s still shocking to me.
My credit cards and debit cards were all used to charge roughly a thousand dollars within 4 hours. Happily, the banks were much better at helping me sort out the fraudulent charges than the Rio staff had been helping me to recover after my robbery.
I wrote a letter to the Rio about my abysmal experience and am sure that I properly addressed it to the hotel. No one even bothered to respond. So the hotel's lack of concern continued even after my trip. They didn't even send me a "Thank you for sharing your concerns with us" form letter. Beware staying at this hotel! And check your door!"
There are currently 1 users browsing this thread. (0 members and 1 guests)
Reply With Quote