In May, a female friend of mine sent me a message asking for a $100 loan "until Monday". I was actually willing to send her the $100, because she's very nice and trustworthy, but I suspected I might be talking to a scammer/hacker.
Indeed, I was. I engaged the scammer in a conversation, and amazingly they were able to present me with the girl's ID and health care card. (They got them from her e-mail, which they also hacked.)
When I told them I'd need to see a picture of her holding a sign with my name, they tried to lay a lol guilt trip on me saying things like, "Just admit you don't want to help me, and I'll go away."
When I finally told them that I knew they were a scammer, they blocked me.
I got a hold of this girl later, and she told me that it was a Nigerian scammer who hacked her e-mail (I'm guessing through phishing), and then proceeded to get into all of her accounts (including bank, Facebook, and others), and change all the info so she was locked out.
She was able to recover access to most of it. However she was still completely locked out of Facebook.
Why?
Because the scammer changed the registered e-mail on her Facebook to theirs, and also changed the registered phone number.
She asked for my help, so I attempted to help her today.
I tried to go to https://www.facebook.com/hacked but it only works if the account is still registered to your e-mail, which it isn't anymore. Amazingly, there is no option I can find to simply revert the account to the e-mail prior to the change, nor can I find a way to contact Facebook to explain this.
She tried to call the only published number for Facebook, and it's just an lol automated message saying to handle things online.
Any idea how she can get out of this, or how to contact Facebook and explain this?