An issue came up at Jack casino about 3-4 weeks ago when we came in to play poker at Jack casino in Cincinnati, the dealers were all hand shuffling one deck of cards. Usually when hand shuffling they still use 2 decks of cards but only swap decks every half hour, this time they only had one deck.

I asked the dealers what was going on that said they weren’t sure they were told to hand shuffle. This went on for more than a week, so I asked the floor man what was going on he said they had an issue with the cards they received and couldn’t use the “red” decks and were waiting on new cards.

After further investigation the problem turns out to be much worse, turns out a player at Jack Cincinnati named Bob (I’ll withhold last name) went to the casino management a few months ago and informed them that the “red” deck of cards are marked in a way from the manufacture that he could see what every card was. They told him they have no evidence of this and dismissed him. He went back to them again a couple weeks later and told them they need to correct the issue, again he was dismissed by Jack Casino. He then went to the Ohio gaming commission who got involved they brought in the manufacture which I believe is Copag from Italy. So Jack then had a meeting with Bob and the Card manufacture and poker room managers, Bob proved he could in fact tell what the cards are so they pulled all the “red” decks from play. Rumor has it they won’t have replacement decks until June in the meantime they still hand shuffle.

I haven’t heard if Jack Cleveland has the same issue.

I haven’t had the chance to talk with Bob directly about his account but my sister did and thanked him for taking care of this. She did speak with him about the facts according to her this took over a month to resolve.