Why 888poker? Why?

[50Cinquanta]

So I am an American living in Germany and got a shot to play online poker. I want everyone to know outside the U.S. that 888 poker is a total hassle and WILL TAKE your low stakes deposits. How they advertise at the WSOP is beyond me.

Story:

- Open 888 account and deposit 200 U.S./179 Euro via a third party called Transferwise. Trasferwise gives the best exchange rates.
- 888 asks for documents to prove identity. I provide my passport and local address here in Germany.
- 888 freezes account because my local address doesn't agree with my address from Transferwise. This was due to me moving from a temporary address to my permanent address here in Germany.
- I provide my new address at the request of 888 poker.
- I provide additional documentation of utility bills at the request of 888 poker.
- They release my account, but it shows $0. I say WTF?
- They say they are returning my money. They haven't.

Why would 888 poker not want low stakes players? Why the hassle? Why would they walk away with my $200?

I don't know the answer to these questions. You get to decide. But FUCK 888 poker. Spread the word.

[Dan Druff]

So I am an American living in Germany and got a shot to play online poker. I want everyone to know outside the U.S. that 888 poker is a total hassle and WILL TAKE your low stakes deposits. How they advertise at the WSOP is beyond me.

Story:

- Open 888 account and deposit 200 U.S./179 Euro via a third party called Transferwise. Trasferwise gives the best exchange rates.
- 888 asks for documents to prove identity. I provide my passport and local address here in Germany.
- 888 freezes account because my local address doesn't agree with my address from Transferwise. This was due to me moving from a temporary address to my permanent address here in Germany.
- I provide my new address at the request of 888 poker.
- I provide additional documentation of utility bills at the request of 888 poker.
- They release my account, but it shows $0. I say WTF?
- They say they are returning my money. They haven't.

Why would 888 poker not want low stakes players? Why the hassle? Why would they walk away with my $200?

I don't know the answer to these questions. You get to decide. But FUCK 888 poker. Spread the word.

This sounds like incompetence.

How do they explain the lack of return of your money?

Can you post the e-mail chain with personal info redacted?

[50Cinquanta]

So I am an American living in Germany and got a shot to play online poker. I want everyone to know outside the U.S. that 888 poker is a total hassle and WILL TAKE your low stakes deposits. How they advertise at the WSOP is beyond me.

Story:

- Open 888 account and deposit 200 U.S./179 Euro via a third party called Transferwise. Trasferwise gives the best exchange rates.
- 888 asks for documents to prove identity. I provide my passport and local address here in Germany.
- 888 freezes account because my local address doesn't agree with my address from Transferwise. This was due to me moving from a temporary address to my permanent address here in Germany.
- I provide my new address at the request of 888 poker.
- I provide additional documentation of utility bills at the request of 888 poker.
- They release my account, but it shows $0. I say WTF?
- They say they are returning my money. They haven't.

Why would 888 poker not want low stakes players? Why the hassle? Why would they walk away with my $200?

I don't know the answer to these questions. You get to decide. But FUCK 888 poker. Spread the word.

This sounds like incompetence.

How do they explain the lack of return of your money?

Can you post the e-mail chain with personal info redacted?

Here is a cut and paste of two email trains. There are two email trains due to me taking two different avenues to get customer support. Note that the date format puts the day and date opposite of what we do in the states. I've replaced personal data with ....... and deleted auto replies.

1st email train:
Hmmm. Interesting, since I don't have a bank in Belgium. And you know this since I sent you my statement. YOU KNOW this is from Transferwise statement. What the fuck is your problem?

I'm going to the forums...

https://pokerfraudalert.com/forum/forum.php

https://forumserver.twoplustwo.com/

https://forum.wsop.com/

FUCK 888.poker. See you at the series.

Sincerely,

Ric............................


Subject
Your Account with us
Question Reference............
Response (19/01/2018 06.10 PM)
Dear Ric..........

Thank you for your e-mail.

We will be returning this wire deposit back to your bank, as your bank account is based in Belgium, and your account is registered in Germany.

Should you wish to send another wire transfer deposit, please make sure that it comes from a German bank.

I wish you all the best, and have a good weekend.

Kind regards
Camilla
Transactions Team
Customer (15/01/2018 03.50 PM)
Dear Operations Team,

Thank you so much for verifying my information after 2 weeks. However,
my account shows a 0 balance. Please see attached.

In other words, WHERE THE FUCK ARE MY FUNDS?

How do you people make money? I can't wait for this summer at the WSOP
to tell everyone HOW FUCKED UP 888 poker is. The pros are gonna LOVE
the fact that you are chasing amateurs away. They may even question how
much of a fucking amateur operation 888 poker is. And for $200 lousy bucks.

Sincerely,

Ric.......

On 1/15/2018 3:28 PM, Cassava Enterprises wrote:
> Subject Line........
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==================== application File Attachment ====================
to 888poker.pdf, 36649 bytes, Added to incident..........
Response (15/01/2018 03.28 PM)
Dear Ric,

This is the Operations Team at 888poker and we are contacting you with regards to your account with username Cinquata50

Thank you for sending in the recently requested documents which have now successfully passed our verification process. As a result any restrictions which may have been imposed on your account have been removed. Please update your address as soon as you access your account.

Many thanks for your cooperation in this matter.

Regards
Operations Team
operations@cassava.net
888poker

Customer (06/01/2018 04.36 PM)
So this is the problem. I can't tell what the discrepancy is if I'm
locked out of my account. The address on the bill I sent you is...............
correct. What is the address in my account? I've recently moved to .... This is my address.

I am attaching another bill and copy of my passport.

This is not for a large amount of money, but I would think you would
want a lot of us type players. I've been very mistaken on trying to
play with 888poker.

Let's get this resolved. You have my funds.

You should get a tariff free customer support number.

Ric.........

On 1/6/2018 3:30 PM, Cassava Enterprises wrote:
> Subject Line
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==================== application File Attachment ====================
........ water statement.pdf, 382017 bytes, Added to incident

==================== application File Attachment ====================
....... Passport.pdf, 382723 bytes, Added to incident

==================== application File Attachment ====================
........ utility bill.pdf, 282243 bytes, Added to incident
Response (06/01/2018 03.30 PM)
Dear Ric..........,

This is the Operations Team at 888poker and we are contacting you with regards to your account with username "Cinquata50".

Thank you for contacting us.

As previously advised, whilst verifying your document details to that on your account it was noticed that your address differs to that which is registered on your account.

In light of this, we kindly ask that you provide us with an explanation for this discrepancy.

In addition to this we ask that you submit the following to complete our verification of your account:

- Copy of your passport, driver's license or national ID card

Upon receipt of your documents we can proceed accordingly.

We apologize for the inconvenience caused.

Regards,

Operations Team
Operations@cassava.net


Customer (04/01/2018 09.24 PM)
My account has been disabled several days now. After sending in requested documentation, I am not getting a response from operations@cassava.net. I recently funded my account, so now you are holding my money without my ability to play and no response on why. What is the deal? How do you keep players if you treat them like this? Please contact me immediately.
Ric......................
+49..................

2nd email train

Subject
Your account with us
Question Reference # ..........
Response (05/01/2018 06.41 PM)
Dear Ric............,

This is the Operations Team at 888poker and we are contacting you with regards to your account with username "Cinquata50".

We are in receipt of your e-mail.

We do apologize for our response time however our response time can be up to 72 hrs depending on the influx of e-mails received from our members.

Thank you for sending the requested document to us. Unfortunately, we were unable to accept the copy of your utility bill for verification purposes as the details differ to what's registered on your account.

As a result, we request for you to provide us with an alternate copy of a recent Utility Bill. Please note that if you do not have an adequate Utility Bill for our needs, we can accept any of the following alternate documents:

- Invoice
- Bank Statement
- Credit Card Statement
- Cellular phone bill
- Voided cheque
- Contract or rental agreement
- An official letter

The document should be recently dated and show the name and address as on your account's registration details

In addition to this we ask that you submit the following to complete our verification of your account:

- Copy of your passport, driver's license or national ID card

Upon receipt of your documents we can proceed accordingly.

We apologize for the inconvenience caused.

Regards,

Operations Team
Operations@cassava.net
Customer (05/01/2018 05.41 PM)
I need you to contact me. You have my funds and will not answer my emails.

Ric...................

+49......................

On 1/2/2018 6:29 PM, Cassava Enterprises wrote:
> Subject Line
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Customer (03/01/2018 07.28 PM)
My account is still disabled. What is the problem?

On 1/2/2018 8:10 PM, Rich wrote:
>
> Please see attached. A little excessive don't you think?
>
> Please advise on if you have received my funds?
>
> Ric...................
>
> Mobile .....................
>
>
> On 1/2/2018 6:29 PM, Cassava Enterprises wrote:
>> Subject Line
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Customer (02/01/2018 08.10 PM)
Please see attached. A little excessive don't you think?

Please advise on if you have received my funds?

Ric.............................

Mobile ........................

On 1/2/2018 6:29 PM, Cassava Enterprises wrote:
> Subject Line
>
>
>

==================== application File Attachment ====================
................. utility bill.pdf, 282243 bytes, Added to incident
Response (02/01/2018 06.29 PM)
Dear Ric................,

This is the Operations Team at 888poker and we are contacting you with regards to your account with username "Cinquata50".

Thank you for your cooperation with the verification of your account; however, to finalise the authentication process we require the following:

•A copy of a recent utility bill or statement showing your name and address.


The documents you have already sent have successfully passed our verification process and as soon as the above document is received and approved your account will be fully validated and any restrictions which may have been imposed on your account will be reviewed.

Verify Now


For further information please visit our FAQs by pasting this link into your browser:
http://888-external-en.custhelp.com/...id/2616/prod/4



Regards

Operations Team
operations@cassava.net
888poker



Customer (02/01/2018 05.46 PM)
So, I am really trying hard to play 888 poker. But, you guys aren't
making it easy. I'm getting a "temporarily disabled" when I try to log in.

I recently tried to fund my account, so what is the problem?

Cinquata50

[Dan Druff]

The e-mails you posted are a bit confusing since they seem to be in backwards order, but I think I made sense of them anyway.

It does appear this is a matter of incompetence.

Is there perhaps a customer support number to call, in order to resolve this? That seems like it would be faster, and you can nail someone down on explaining where exactly your $200 has been sent.

[50Cinquanta]

No tariff free phone call. That is why I asked them to contact me. I'll try installing Skype, but my mobile carrier is an unknown cost. This is why it is so frustrating.

[Cupid Stunt]

They have a live chat option, don't they?

Guess I've been lucky with 888. They've never fucked me, and payouts are always approved within 24hrs.

[Dan Druff]

No tariff free phone call. That is why I asked them to contact me. I'll try installing Skype, but my mobile carrier is an unknown cost. This is why it is so frustrating.

Yeah I see that.

What a fail.

The only support number is in the UK, which you can call, but it has international charges.

You may just have to do it through Skype and buy a $7 block of 400 minutes to the UK.