Originally Posted by
Dan Druff
So I looked at the reviews for hut's place.
4 stars on Yelp
4 stars on Google
4 stars on Tripadvisor
Talk about consistency.
Too bad the dough doesn't share the same consistency. Some people seem to love the place, but the negative reviews all say pretty much the same thing (over a period of years), mostly focused upon soggy dough, undercooked pizza, and not enough sauce.
While the pizza couldn't be that bad if there are so many positive reviews, clearly this also isn't a grand conspiracy over 4 years time to falsely accuse the place of having soggy dough.
hut, I have seen your analysis of restaurants, food service, and customer service in the past, and it's usually very good. So how come you haven't addressed these repeated complaints? Clearly they're onto something. Obviously it's your business, and it's totally up to you, but if I ran the place, I would be working hard to figure out how to immediately address these seemingly legitimate complaints.
I have a friend who co-owns a restaurant, and I read his place's Yelp reviews. Half the 1-star reviews are complaining that the hostess is rude. I asked him, "Why not give her an ultimatum or fire her?", and he just makes excuses for her. I don't believe he's fucking her, nor do I think he's trying to get in her pants. I just think he's refusing to accept the obvious, and it's dragged his overall Yelp rating down to 3.5 stars. I finally gave up trying to convince him.