Originally Posted by
Dan Druff
Cocksuckers at Bovada wasted literally 100 minutes of my time on an infuriating customer service phone call regarding a disconnect where I lost $120. (Plus I had the winning hand.)
These fuckers kept telling me all these tales about other players at other tables being disconnected, and yet weren't understanding why I was insisting why my disconnect was part of a greater problem.
After about 80 minutes, a supervisor finally told me that this was all not true (lol) and that I was actually the only one disconnected.
Not going to go into the whole story, but I think the ultimate conclusion was correct -- that I was the only one disconnected (still was the fault of their shitty software), but they took 80 fucking minutes to get there, in a call filled with nonsensical misinformation which led me down the rabbit hole of trying to prove my point.
They kept putting me on hold to check with "experts at the poker department" who kept checking on things and giving me more and more wrong info, so that's why the call took so long.
I then asked for a customer service credit for wasting well over an hour of my time, and they told me to eat shit, and finally gave me a laughable $10 for the whole thing.
Fuck them.