YOUR SERVICE SUCKS ASS AND NO ONE SEEMS TO HAVE BEEN TRAINED MORE THAN 24 HOURS TO DO THEIR JOBS. ALSO YOUR FOOD IS AVERAGE AT BEST FOR MGM PROPERTY BUT THANKS FOR THE EASY MONEY. NOW NEED TO DRIVE 7 HOURS WITH HANGOVER
EASY MARK
SFO
YOUR SERVICE SUCKS ASS AND NO ONE SEEMS TO HAVE BEEN TRAINED MORE THAN 24 HOURS TO DO THEIR JOBS. ALSO YOUR FOOD IS AVERAGE AT BEST FOR MGM PROPERTY BUT THANKS FOR THE EASY MONEY. NOW NEED TO DRIVE 7 HOURS WITH HANGOVER
EASY MARK
SFO
:freelewfather
Scott from the East Coast reported on radio that the opening night was a clusterfuck, and the service was especially horrendous.Originally Posted by cmoney
Looks like things haven't changed much.
Gambling TR?
HILLARY WON
I dont know what their deal is. If you go to the higher end MGM properties in Vegas you get mostly great service. I guess i forgot how good it was until I went to this property. MGM National Harbor is no dump. It is probably the nicest casino on the east coast. I think rooms are from 250-500 a night depending on weekdays and weekends. Suites are more. They have like 300 rooms which is odd as they have about as much square footage gaming as the Wynn which has thousands. I guess they are just catering to locals . It is a sort of mini Aria with a splash of of the Cosmo. They have several higher end restaurants and have some shows. It is nothing like an MGM Vegas property in terms of entertainment and food options, but if you want your gambling fix, it is a good spot for sure.Scott from the East Coast reported on radio that the opening night was a clusterfuck, and the service was especially horrendous.
Looks like things haven't changed much.
It is just the little things that all add up. The staff are either overly nice or extremely hostile (think TSA hostile) and it is as if they just grabbed a bunch of the local population that have had no industry experience and threw them into roles with little training. Everything from using your MGM card to buy starbucks to ordering a meal was an issue. The card doesnt work so they have to call some supervisor. The bar tender forgot to put your meal in . God forbid you need to take out a marker or that is a 20 minute ordeal. Our whole table was playing in the high limit room averaging 500-2k a hand and the waitress made us talk to the host to get a drink comp. Once we did that it was fine but really I need to get up and go to the desk (which is in the high limit room) to get a jack daniels?
Also, whether you are playing 25 a hand or 3000 a hand watch your payouts. They fucked up paying me out 3 times while i was there. Had I not caught it I would have lost 2-3k. Given I caught them 3 times fucking up, they probably fucked up more and i didnt catch it. The worst was Roulette though , as anything other then a straight up hit was a huge challenge for the dealer. I saw her payout a dude several times incorrectly.
One thing I did like because of their incompetence is that you never have to color up unless you want to . So you if you have 20k in 500 chips you can just leave the table without getting 5k chips.
Last edited by cmoney; 05-07-2017 at 09:42 AM.
:freelewfather
Last edited by cmoney; 05-10-2017 at 10:16 AM.
:freelewfather
How about you save a Benjamin or two for the next OSA fundraiser?
bottomfeeder
Pretty consistent with Scott's trip report, stating that the property is very nice but all around the service is horrible.I dont know what their deal is. If you go to the higher end MGM properties in Vegas you get mostly great service. I guess i forgot how good it was until I went to this property. MGM National Harbor is no dump. It is probably the nicest casino on the east coast. I think rooms are from 250-500 a night depending on weekdays and weekends. Suites are more. They have like 300 rooms which is odd as they have about as much square footage gaming as the Wynn which has thousands. I guess they are just catering to locals . It is a sort of mini Aria with a splash of of the Cosmo. They have several higher end restaurants and have some shows. It is nothing like an MGM Vegas property in terms of entertainment and food options, but if you want your gambling fix, it is a good spot for sure.
It is just the little things that all add up. The staff are either overly nice or extremely hostile (think TSA hostile) and it is as if they just grabbed a bunch of the local population that have had no industry experience and threw them into roles with little training. Everything from using your MGM card to buy starbucks to ordering a meal was an issue. The card doesnt work so they have to call some supervisor. The bar tender forgot to put your meal in . God forbid you need to take out a marker or that is a 20 minute ordeal. Our whole table was playing in the high limit room averaging 500-2k a hand and the waitress made us talk to the host to get a drink comp. Once we did that it was fine but really I need to get up and go to the desk (which is in the high limit room) to get a jack daniels?
Also, whether you are playing 25 a hand or 3000 a hand watch your payouts. They fucked up paying me out 3 times while i was there. Had I not caught it I would have lost 2-3k. Given I caught them 3 times fucking up, they probably fucked up more and i didnt catch it. The worst was Roulette though , as anything other then a straight up hit was a huge challenge for the dealer. I saw her payout a dude several times incorrectly.
One thing I did like because of their incompetence is that you never have to color up unless you want to . So you if you have 20k in 500 chips you can just leave the table without getting 5k chips.
Sounds like typical shitty east coast attitude expressed in the world of hospitality.
“I believe the simplest explanation is, there is no God. No one created the universe and no one directs our fate. This leads me to a profound realization that there probably is no heaven and no afterlife either. We have this one life to appreciate the grand design of the universe and for that, I am extremely grateful.”
Stephen Hawking
what's with the $50 dollar bills?
I've never seen a casino hand those back. At my local casino, you have to ask.
"Winning is the most important thing in my life, after breathing. Breathing first, winning next."
George Steinbrenner
Good question and just another fail. . One person was on duty at the high limit cashier and said I would need to wait 10 mins until they reloaded 100s as she only had access to one of the drawers and the other two cashiers were on break.
:freelewfather
Good question and just another fail. . One person was on duty at the high limit cashier and said I would need to wait 10 mins until they reloaded 100s as she only had access to one of the drawers and the other two cashiers were on break.
LoL now THAT is a fail for sure.
I play at Horseshoe in Hammond In, and they're just as bad if not worse. Sometimes, the only cage open in the entire casino is the main cage. and when the poker room cage is open, say on a saturday night whent he room is full, they have 1 cashier.
sometimes, the poker cage isn't open, and you buy chips from the podium (but they can't cash you out)
"Winning is the most important thing in my life, after breathing. Breathing first, winning next."
George Steinbrenner
fyppowerbottomfeeder
I could be wrong but there seems to be more of an agenda to hire from the African American community versus people that have had experience with hotels/casinos of this scale/quality (or quite frankly any hotel). 95 percent of the employees outside the dealers and pit bosses are African american. I think it is great they are trying to employ the local community , but i think the emphasis on this, has led to a decline in service. I mean when was the last time you ordered something from Starbucks and they needed to look at a cheat sheet to figure out what goes in it? Every time I did anything there seemed to be a conversation with someone hire up on how to do it properly or fix something.
To the employees credit, most are trying really fucking hard and could not be nicer. But they just dont have the experience yet and most have been thrown into something over their heads. I went right around opening time as well and the service has not improved at all in 5 months. You would think by now the experience factor would have kicked in.
Last edited by cmoney; 05-07-2017 at 10:55 AM.
:freelewfather
Btw, even with all the customer service fail, this casino seems to be crushing it. I was there on a Thursday mid day and it was packed. They have to be killing it on slots and there seems to be a huge degen Asian population they reeled in.
:freelewfather
Larry,
How exactly is that racist? if anything it is racist to hire people because of the color of their skin and not because they are the best person for the job. . I would say the exact same thing if white/asian people were getting jobs because of the color of their skin and not because of their qualifications. For example, if the USA National Basketball team decided we needed to have an even number of black and white people on the team. I think we would all agree that is not only not racist but absurd.
:freelewfather
Consistent with your comment above about only needing to cater to locals: The Washington Beltway is awash with people who easily make bank off of federal politics and the crony capitialist businesses flush with government contracts. Proof is this was that housing prices in the area were mostly insulated from the fallout of the 2008-9 financial crisis.
_____________________________________________
you know, for someone who I think isn't smart enough to string a sentence together, you do have a point here.
"Winning is the most important thing in my life, after breathing. Breathing first, winning next."
George Steinbrenner
What's your basis for saying Cmoney isn't smart? Because he likes to joke around and degen it up on this board? I don't always agree with him but he's a very sharp fellow.
you know, for someone who I think isn't smart enough to string a sentence together, you do have a point here.
HILLARY WON
can we stop acting like larry says things because he thinks they make sense?
"Birds born in a cage think flying is an illness." - Alejandro Jodorowsky
"America is not so much a nightmare as a non-dream. The American non-dream is precisely a move to wipe the dream out of existence. The dream is a spontaneous happening and therefore dangerous to a control system set up by the non-dreamers." -- William S. Burroughs
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