Originally Posted by
Dan Druff
Well maybe you should read my full post (which wasn't even all that long) before making a snarky response?
I doubt you can make a case that a company who promises a transaction for free and then charges $100 for it is acting ethically -- especially when they admit that's exactly what happened.
Druff, i did read the whole story the first time through, and i knew the employee lied to you to get rid of you...he knew, as i do, that if he told you about the $100 you would keep on fighting...
newsflash Druff, people lie to get out of unpleasant situations, factor that into your dealings
thus you say "bad customer service" and Southwest also says bad customer service as in: "bad customer, service not provided"