A 2+2 user named "juicemaster" posted the following:
On march 10th, I opened a slots.lv account. I used one of their bitcoin welcome bonuses, I dont remember exactly which one. I believe the bonus allows up to 8 attempts. I dont remember how many attempts I made, but on the 3rd or 4th try I ran super hot and ran my account upwards of 32k. Upon satisfying the playthrough requirements I immediately attempted a maximum withdrawal of $9500. Their software prompted me that I would be receiving $2500 every 3 days until the total of $9500 was withdrawn. March 13th, I received my first $2500, and march 16th I received my second $2500. However, then 10 days passed and I still had not yet received my 3rd installment of withdrawal. Meanwhile, I continued to play almost every day, without using any bonuses or anything like that. Finally, yesterday, I receive an email saying that "I" cancelled my withdraw and I was unable to log into my account.
So I called into customer service and was told I needed to speak with their security team. I then found myself on the line with a man named, Diego, who seemed respectable and reasonable at first. He started asking me all kinds of questions that seemed very bizarre to me. For example he asked me how much I was betting per hand. I told him I was betting between $50-$500 (max bet). He then told me it was very bizarre that I had such a wide betting spread. Are you serious!? How weird is this!? I felt like I was being accused of something, but I didnt know what. He then tells me verbatim "Isnt it also bizarre that you would bet $500 when I only have a few thousand in my account... Do you think thats good bankroll management?" Once again, I have no idea what is going on here... what do these questions and weird accusations have to do with anything? How does this Diego have any idea what my "bankroll is"? And how is this any of their business? When I demand to know why Im being asked these questions, he says because Im violating their terms of service by abusing their bonus. I asked him what he means by this and he tells me that the bonuses are for recreational players and that I have a "winning betting strategy." I didnt realize there were winning betting strategies in online black jack .... Could this get any stranger? At this point I am completely flabbergasted by what Im hearing and almost think Im being pranked by this company. He then asks me if I know anyone else with a slots.lv account. I tell him yes, my mother does, and she also had her account locked. He then tells me that I am violating a second term of service by multi accounting. I ask him how exactly I broke this term and he responds "I dont have to tell you." I know that they havent linked IP addresses because I have never logged onto my mothers account, ever, and she has never logged onto mine, ever. Let me make that clear, we have never logged into each others accounts from the same house hold. I live in downtown los angeles and my mother lives in Lake Elsinore. I demand to know what evidence he has of my multi accounting and he assures me he has evidence, but he wont tell me what it is. The only possible way they could associate my account with my mothers is by noticing that the bitcoin she used to deposit was once on my computer. I sent her bitcoin, to her own wallet, which she used to deposit. Is this against the rules? He attempts to conclude the phone call by asking me if I have any questions, so I once again inquire about this so called evidence that I am multi accounting ... he responds verbatim "Ill have the evidence by the time Im done investigating you." I thought I might have to worry about this kind of stuff from your local bookie, not from a huge reputable company like Bovada. I cant believe this is happening .. I recorded the phone call and can provide it to anyone who thinks they can help me in this matter.
On top of it all, they have frozen my Ignition account, which I only play poker on and have been playing on for months.
I think I believe him... for the most part.
Cliffs:
- He deposited repeatedly using a "bitcoin welcome bonus"
- On the 4th deposit, he ran the balance way up, and cleared the playthrough. He attempted to withdraw the maximum $9500 in a single transaction. He likely won more than that, though.
- After processing $5k of withdrawals, they froze his account and forced him to speak to "Diego" in security.
- Diego accused him of using a "winning betting strategy", and also of multiaccounting using his mom's info
- They won't give him the evidence against him of either accusation, and his account remains suspended while they still investigate
- They also shut down his Ignition account. Why??
- He recorded the call. Maybe we will have him on the next PFA Radio
My feelings:
- He was definitely bonus whoring, likely depositing the minimum to get the maximum bitcoin bonus, running the slots, and then redepositing that exact same amount repeatedly.
- It is likely that he determined a +EV or near +EV way to do this, and was likely betting big in a strategy to clear the playthrough quickly.
- I don't believe his mom was playing on her own. It was almost surely a second account for him to use for this purpose.
- Despite this, I feel Bovada/Slots.lv is being petty. If they offer a bonus and allow you to redeem it repeatedly by their own rules, they can't complain when someone takes them up on it and wins.
- I would love to know why they shut down his Ignition account, when it's supposedly a different company owning that site (even though we know it isn't)
http://forumserver.twoplustwo.com/28...asons-1660856/