Originally Posted by
Dan Druff
First off, Julius Tower sucks. It's the old Roman Tower, which was built in the '60s and is the worst tower in the building. Yeah they dressed it up a bit, but there's only so much they could do.
Your wife was right to complain. Giving you a handicap room as an "upgrade" is BS.
Now, I can tell you as a Platinum you have zero right to any kind of upgrade, so they could have said no justifiably, but once they said yes, they shouldn't have put you in that room without asking your permission to do so.
And it's not just simple to move rooms, because your stuff is up there, perhaps you've already unpacked some, etc. It's a needless pain in the ass.
Your wife was asking for something reasonable. She should have asked for the manager, and if she got no satisfaction, should have asked for the general manager's hours and contacted him/her during that time.
LOL @ waiving only 1 resort fee, which you would have gotten free anyway if Diamond instead of Platinum (which isn't even a huge difference in play amount).