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Thread: My Mistake? Or should they pay?

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    Silver TheTemplar's Avatar
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    My Mistake? Or should they pay?

    A month and a half ago, on a beautiful Monday night. My girlfriend and I decided to take a trip to The Saratoga Casino and Raceway. It's a pretty decent place to have a couple drinks and waste a night. The establishment is basically a harness track, and slot parlor all in one.

    For the past couple of years, I have gotten the weekly slot free play offers. It varies from time to time, but its never less than $80. The play through is pretty easy to beat, as all you need to do is make $80 in bets, and whatever is left over is yours. More times than not, I leave with $70-$100. Which is usually spent on drinks at Gaffney's or a nice dinner on somewhere Caroline Street.

    About a half hour after arriving, I was doing pretty well. I found myself at a machine called Wicked Winnings II, next to an older gentlemen who was probably in his early 60's. I can't remember if I was betting 2 or 3 dollars a spin, but I do remember he was betting the max. Which was $5 a spin. We got to bullshitting about baseball, the Yankees, and harness racing. You could tell he was the type or guy who was just looking for someone to talk to, but I didn't mind because it was a breath of fresh air. Definitely a change of scenery from the angry old ladies banging on the screen, and cursing at the small bonuses.

    Well anyways, after a 20 mins or so that went by. My friend hit the bonus at max bet. I was happy for him, as he probably lost $200 since we had met. I wished him GL, and focused back on my machine. a minute or two later I looked over to see how he was doing. To my dismay he wasn't in his seat. The bonus was still playing and he was doing fairly well.

    I quickly spun around in my chair and saw him on the ground twitching. I hopped out of my chair quickly, and got down on the ground. I had no idea what to do as it looked as if he was having a seizure, so I just started yelling for help. I started cursing at people to call 911, and screaming at people to get security. It seemed like an eternity went by as my buddy and I waited for help. Each minute that went by, his movements were fainter, and I got angrier. People were walking by, like nothing was wrong. An old lady actually said sorry to me as the chair she pulled out in front of the slot machine she wanted to play, accidentally grazed my shoulder. It was pretty fucking sad that nobody gave a shit.

    When the house paramedic finally made his fat ass over to us on the ground, my friend was gone. He was dead on the spot. When the paramedics and firemen finally got there, he was probably dead for no less than 10 minutes. Security, a paramedic, and a police officer, then pulled me over to ask me what happened. I told them exactly what I stated above, and that was that.

    I was bummed because it's not something you wish to see everyday, but it's not the first time someone has died in front of me. I found my girlfriend in the crowd and she escorted me back to my machine. I told her it was time to go, so if she would grab the car in valet, I would cash my ticket in and be right there.

    Well as I made my way back to my machine, someone had cashed out my voucher, and my friends voucher. I immediately made a B-Line to the security cage as I was fucking furious. Here I am trying to help out a guy who was dying, and someone went behind me and cashed out my voucher. The only thing they told me was that they would look into it. I said look into what? Look up the voucher number and tell the cage to cancel it before someone cashes it. Or check the video cameras and see who cashed it. Fucking do something!

    The head of security them told me that they will look into the video, check the voucher numbers, and get back to me tomorrow. In the morning I got a call from the head of security basically telling me that I left my machine unattended, and therefore my voucher was free game. I was absolutely fucking furious. I told him there has to be an exception to the rule, as one of their patrons was on the fucking ground dying. Not to mention it took your fat ass 10 minutes to get over there. Maybe if you were quicker, I could have gotten back to my machine faster. He of course came back a couple times with the same old, "well I feel your frustration in this matter but". I simply cut him off there and asked for the director of operations number.

    Well to finally make this story a bit shorter, I never actually spoke to the director. I went back to the Racino a couple times to speak with her, but she was never around. I called a dozen times, but always got a voicemail. Until last Tuesday the matter was still unresolved. Tuesday afternoon though while picking up the mail I noticed a hand written letter from the Racino. Inside of the envelope? A heart felt apology from security, and a $20 voucher for Lucky Joe's cafe.
    Of all the money e'er I had, I spent it in good company

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    That is a fucked up situation. Not only did you get ripped off, you really got to see how poorly the service is there. After all that it seems the the person you were trying to get a hold of was dodging you. I don't know if I would go back. For all you know it could be you having the heart attack next time.

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    Platinum Baron Von Strucker's Avatar
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    Fucking people who ignore what is going on and don't try to help.

    You are a good person Templar for helping this man through tha last bit of his life, every one deserves this kind of compassion in the end.
    all hail Hydra



    Originally Posted by DanDruff:Since I'm a 6'2" Republican with an average-sized nose and a last name which doesn't end with "stein", "man", or "berg", I can hide among the goyim and remain undetected unless I open my mouth about money matters.

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    Silver TheTemplar's Avatar
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    Quote Originally Posted by Baron Von Strucker View Post
    Fucking people who ignore what is going on and don't try to help.

    You are a good person Templar for helping this man through tha last bit of his life, every one deserves this kind of compassion in the end.

    Ya know Baron I'm not proud of who I used to be, or what I used to do for a living, but I paid my debts. Yet I can never think of a time where I didn't help somebody out, that absolutely needed it. It still makes me fucking sick to see the faces in my mind of these people who just walk by without a care in the world.
    Of all the money e'er I had, I spent it in good company

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    Gold Deal's Avatar
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    Man, from what you describe it seems like knowing CPR might have saved this dudes life. I actually take note on my way into public buildings of the location of portable defibrillators just in case the opportunity arises where I may need to use them.

    Were you able to talk with the man's next of kin if only to say that you had a good conversation with him and that he went down happy?

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    Cubic Zirconia
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    Sounds like a clear case of niggas not activating their bishops in time.

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    Feelin' Stronger Every Day tony bagadonuts's Avatar
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    Quote Originally Posted by TheTemplar View Post
    Ya know Baron I'm not proud of who I used to be, or what I used to do for a living
    No shame in being a professional baseball player buddy.

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    Canadrunk limitles's Avatar
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    How much are you out? If they can verify your voucher they should definitely reimburse you because of the circumstances.....it's not like you went for a piss and left your machine.

    They should also be able to tell you that they saw John Doe take the voucher and they are keeping a look out for him.

    Troubling experience and yeah I'd be pissed off at the management there and making some noise

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    Quote Originally Posted by Deal View Post
    Man, from what you describe it seems like knowing CPR might have saved this dudes life. I actually take note on my way into public buildings of the location of portable defibrillators just in case the opportunity arises where I may need to use them.

    Were you able to talk with the man's next of kin if only to say that you had a good conversation with him and that he went down happy?
    No, and actually when I was talking to him for 20 mins or so, I never got his name. I just remember as I was walking to the valet, they asked over the pa "If anyone is with the party of Mr. so and so, please come to to the security desk". That was the only time I heard his name.

    I checked the papers the next couple of days to see if there was anything in the death notices, but nothing matched up.
    Of all the money e'er I had, I spent it in good company

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    Quote Originally Posted by limitles View Post
    How much are you out? If they can verify your voucher they should definitely reimburse you because of the circumstances.....it's not like you went for a piss and left your machine.

    They should also be able to tell you that they saw John Doe take the voucher and they are keeping a look out for him.

    Troubling experience and yeah I'd be pissed off at the management there and making some noise
    I had the voucher up to $410, will still about $20 of so left in freeplay.

    Limitles you right, they should be able to look it up, and they used to do this, but people were taking advantage of the system.

    For example: When you hit a jackpot under 5k at this place, the jackpot voucher will spit out. Many people would think that their entire balance was on the voucher, but it was just the money won off that 1 spin/bonus round. It happened so frequently that people started taking advantage of it.

    Say you and I go into the casino and play $20 a spin. One bonus is def a jackpot or over the $600 mark, so the ticket just spits out. you take the ticket and go up to the cashier, but you take the long way. Maybe go use the restrooms, or grab a bite to eat. As soon as you leave your machine I am right there to cashout the rest of your balance, I make a B line direct to the cashier, and cashout.

    Then you go up and say I won a $700 jackpot, and still had $300 in the machine, why is my voucher only $700? So many people knew they would pay out the initial $300 and credit the actual winner an additional $300. They changed this rule about 7-8 months ago, after being taken advantage of for years. So now the rule is, leave your machine and it's fair game.
    Of all the money e'er I had, I spent it in good company

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    Bronze realchaser74's Avatar
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    This new rule is good but I do think in this situation there needs to be allowances made. Also what kind of dirtbag piece of shit would steal from a man that is dying and the person that is trying to help him. Karma will bite them in the Ass in the long run but it does not fix the problem now

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    Bronze HEX's Avatar
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    I guess the question is, how would this have been handled in a Vegas casino? I don't know the answer, but someone else might, like Druff for example.

    Sorry you had to watch a guy die, Templar. That sucks.

    I live in Saratoga, as you know. We'll go to the harness track sometime, but not the racino cuz that place sucks dick even when no one dies or gets ripped off.

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    Silver TheTemplar's Avatar
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    Quote Originally Posted by HEX View Post
    I guess the question is, how would this have been handled in a Vegas casino? I don't know the answer, but someone else might, like Druff for example.

    Sorry you had to watch a guy die, Templar. That sucks.

    I live in Saratoga, as you know. We'll go to the harness track sometime, but not the racino cuz that place sucks dick even when no one dies or gets ripped off.

    Yeah Hex, my uncle has a horse running in July. I will get a hold of you and we'll check it out. There really is no real reason what so ever to go in the Racino, except for the buffet, to grab a drink, or play my freeplay.
    Of all the money e'er I had, I spent it in good company

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    is there a gaming board/commission you can complain to? if anything the delay in response time should be looked at if this guy's life could have been saved by a competent staff?

    but yeah thats just fucking ridiculous all around.

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    Quote Originally Posted by RealTalk View Post
    is there a gaming board/commission you can complain to? if anything the delay in response time should be looked at if this guy's life could have been saved by a competent staff?

    but yeah thats just fucking ridiculous all around.

    I actually thought of the response time maybe turning into a civil suit. If anything, I can tell you that the staff there was absolutely, 100%, not prepared for a situation like this.

    As for getting my money back by contacting the NYGA. I'm fucked. Last year they made a waitress pay a 6k bill, that some Iron Shiek skipped out on at the flat track.
    Of all the money e'er I had, I spent it in good company

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    PFA Emeritus Crowe Diddly's Avatar
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    A local news reporter who likes to stick up for the small guy and/or go after big corporations for screwing people would love this type of story. You get robbed while trying to save a man's life on their property, and they pretty much tell you to suck it. They may be embarrassed into paying you back, or at the very get exposed for the shitbags they really are.

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    Cubic Zirconia Hey Lurker!'s Avatar
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    Exactly what Crowe said. I might even threaten them with the reporter first, they would be more inclined to reimburse you before the story came out.

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    Diamond PLOL's Avatar
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    There are two parts to this story. Part 1, you had to watch an old man die if front of you (which really sucks, btw) and he may have died because the place didn't know how to properly address the situation. And Part 2, somebody stole some money from you because they were taking advantage of the situation (wow, btw).

    Part 1 is the much bigger issue, imo. If I were in your shoes, I would see if there was a way to contact the family and let them know what happened. A casino should definitely be able to handle a situation like this. Casinos are filled with old people and stories of elderly gentlemen falling over or having a heart attack at the table or in the casino are a dime a dozen. The family should definitely file a civil suit, and you would probably be asked to testify.

    As for part 2, I would probably file a complaint with the regulatory board of that casino. I have no idea who regulates gaming in your state, but that's probably your best bet. Maybe even go to your local news with the story.
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    Feelin' Stronger Every Day tony bagadonuts's Avatar
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    Quote Originally Posted by TheTemplar View Post
    Last year they made a waitress pay a 6k bill, that some Iron Shiek skipped out on at the flat track.
    Fast forward to the 1:05 mark, lol.


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    So according to the Iron Shiek, the worst person in this world you could be like is Michael Jackson. Sounds about right.
    Of all the money e'er I had, I spent it in good company

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