Results 1 to 8 of 8

Thread: Harrah's Rincon (Harrah's Resort Southern California) refuses to honor full value of mailed freeplay vouchers

  1. #1
    Owner Dan Druff's Avatar
    Reputation
    10110
    Join Date
    Mar 2012
    Posts
    54,627
    Blog Entries
    2
    Load Metric
    65708172

    Harrah's Rincon (Harrah's Resort Southern California) refuses to honor full value of mailed freeplay vouchers

    Harrah's Resort Southern California (formerly Harrah's Rincon) is owned by the Rincon Indian tribe in California, but the property is managed by Caesars Entertainment. This is why they are part of the Total Rewards program, which attracts a lot of people to that casino rather than others in the area.

    Harrah's Resort Southern California is the only Caesars property in California.

    Unfortunately, because it is run by a small Indian tribe rather than the large Caesars corporation, the casino tends to be a bit on the shady side, and they often engage in short-term "save a penny now" customer service practices, not caring at all about the Caesars overall brand.

    I actually know a guy who was "no-offered" (that is, he is banned from receiving offers or freeplay from Harrah's Resort Southern California) because he criticized the casino on his forum. This was a very regular player who lost a lot of money there over the years!

    Anyway, back to the present...

    Here is a report from Seven Stars Insider, regarding a fiasco involving a November 1, 2015 promotion there:

    Harrah’s Resort Southern California last month mailed a printed invitation to customers for an event every Sunday in November plus a guaranteed amount of free play.

    The offer successfully attracted a huge crowd on November 1, but players soon found out the actual amount of free play downloaded from the slot machines was about half the offer amount printed on the invitation.

    When players questioned this at the Total Rewards Center they were asked for the original envelope from the mailing. Of course, no one brought this to the casino, nor did many people even retain the envelope. However, several players had the original offer with them.

    The Total Rewards staff took everyone’s name and players card account number and promised a response. Three days later, they received an email (Subject: URGENT! YOUR OFFER MAY BE INCORRECT) acknowledging the error (“internal sorting mistakes”), but offering no additional “compensation” – especially to those who made the trip that first Sunday in November. (11/5)
    Here is the mailer AFTER the error already occurred on November 1:

    Name:  rincon-switch.jpg
Views: 961
Size:  77.2 KB


    They did not "make it right" for anyone in any way.

    People got offers for freeplay, were only awarded half of what was promised, and nothing was done further to compensate them, even though many had driven hundreds of miles to be there for the promotion.

    This is actually illegal to do in California, but the casino is on Indian land, so it operates under its own rules. Still, I would love to see someone report this to gaming in California, as they still have some say over the situation.

    Really shitty.

  2. #2
    Silver
    Reputation
    208
    Join Date
    Mar 2013
    Posts
    858
    Load Metric
    65708172
    fraud "alert" 101 must include that any time Bob Newhart, or Mary Tyler Moore, Rhoda or Carol Burnett send you a free offer, you gotta know something is up and just avoid the temptation to travel hundreds of miles to accept.

  3. #3
    Owner Dan Druff's Avatar
    Reputation
    10110
    Join Date
    Mar 2012
    Posts
    54,627
    Blog Entries
    2
    Load Metric
    65708172
    In case you're wondering, the Bob Newhart connection involved a show he was performing at Harrah's on the day of the promotion (November 1):

    http://www.harrahssocal.com/events/bob-newhart/

    The offer involved freeplay and free tickets to Newhart's show.

    And yes, Newhart is as old as you think. He was born in 1929.

    Anyway, when these Newhart fans got to the casino, they were greeted with the bad news that they were only receiving about half of their promised freeplay, and this was never made right.

  4. #4
    Diamond Hockey Guy's Avatar
    Reputation
    1233
    Join Date
    Mar 2012
    Location
    Canada
    Posts
    7,629
    Load Metric
    65708172
    Quote Originally Posted by Dan Druff View Post
    In case you're wondering, the Bob Newhart connection involved a show he was performing at Harrah's on the day of the promotion (November 1):

    http://www.harrahssocal.com/events/bob-newhart/

    The offer involved freeplay and free tickets to Newhart's show.

    And yes, Newhart is as old as you think. He was born in 1929.

    Anyway, when these Newhart fans got to the casino, they were greeted with the bad news that they were only receiving about half of their promised freeplay, and this was never made right.
    But, did they get the free Bob Newhart tix & was the opening act his brother Larry. That would be the biggest thing for a 51 year old fucker like me.
    (•_•) ..
    ∫\ \___( •_•)
    _∫∫ _∫∫ɯ \ \

    Quote Originally Posted by Hockey Guy
    I'd say good luck in the freeroll but I'm pretty sure you'll go on a bender to self-sabotage yourself & miss it completely or use it as the excuse of why you didn't cash.

  5. #5
    Owner Dan Druff's Avatar
    Reputation
    10110
    Join Date
    Mar 2012
    Posts
    54,627
    Blog Entries
    2
    Load Metric
    65708172
    Quote Originally Posted by Hockey Guy View Post
    Quote Originally Posted by Dan Druff View Post
    In case you're wondering, the Bob Newhart connection involved a show he was performing at Harrah's on the day of the promotion (November 1):

    http://www.harrahssocal.com/events/bob-newhart/

    The offer involved freeplay and free tickets to Newhart's show.

    And yes, Newhart is as old as you think. He was born in 1929.

    Anyway, when these Newhart fans got to the casino, they were greeted with the bad news that they were only receiving about half of their promised freeplay, and this was never made right.
    But, did they get the free Bob Newhart tix & was the opening act his brother Larry. That would be the biggest thing for a 51 year old fucker like me.
    Don't know about Larry, but the general public could have bought those tickets for $39. Most people spent more than that in gas driving down there.



    Interesting that the above theme song was performed by Henry Mancini (of Pink Panther fame).

    Also, how much must Peter Scolari resent Tom Hanks' success?

  6. #6
    Diamond Hockey Guy's Avatar
    Reputation
    1233
    Join Date
    Mar 2012
    Location
    Canada
    Posts
    7,629
    Load Metric
    65708172
    Quote Originally Posted by Dan Druff View Post
    Quote Originally Posted by Hockey Guy View Post

    But, did they get the free Bob Newhart tix & was the opening act his brother Larry. That would be the biggest thing for a 51 year old fucker like me.
    Don't know about Larry, but the general public could have bought those tickets for $39. Most people spent more than that in gas driving down there.



    Interesting that the above theme song was performed by Henry Mancini (of Pink Panther fame).

    Also, how much must Peter Scolari resent Tom Hanks' success?
    Oh, FFS I meant to write Darryl.
     
    I'm guessing it's fairly obviously that I've been drinking.
     
    I realize it's fairly early in the evening.
     
    Don't judge me.
    (•_•) ..
    ∫\ \___( •_•)
    _∫∫ _∫∫ɯ \ \

    Quote Originally Posted by Hockey Guy
    I'd say good luck in the freeroll but I'm pretty sure you'll go on a bender to self-sabotage yourself & miss it completely or use it as the excuse of why you didn't cash.

  7. #7
    Gold abrown83's Avatar
    Reputation
    430
    Join Date
    Mar 2012
    Posts
    1,972
    Load Metric
    65708172
    LoL you got banned from offers because of this forum.

    The funniest thing about this is in your heart you want to be pro Caesar's but they are continual fuck ups. If they weren't so successful at fail, you would probably be a vocal supporter of theirs.

    Literally they have a terrible marketing department.

  8. #8
    Owner Dan Druff's Avatar
    Reputation
    10110
    Join Date
    Mar 2012
    Posts
    54,627
    Blog Entries
    2
    Load Metric
    65708172
    Quote Originally Posted by abrown83 View Post
    LoL you got banned from offers because of this forum.

    The funniest thing about this is in your heart you want to be pro Caesar's but they are continual fuck ups. If they weren't so successful at fail, you would probably be a vocal supporter of theirs.

    Literally they have a terrible marketing department.
    I didn't get banned from offers.

    It was someone else with a forum. He plays WAY more at Rincon than I do, so it was incredibly stupid to ban him.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Harrah's Rincon pulling scumbag move, need advice
    By Grindstone in forum Flying Stupidity
    Replies: 10
    Last Post: 03-06-2014, 08:57 AM
  2. Is Harrah's Rincon trying to worm out of paying out their $1,000,000 contest?
    By Dan Druff in forum Scams, Scandals, and Shadiness
    Replies: 7
    Last Post: 01-09-2014, 04:51 AM
  3. Trip report: Harrah's Rincon 12/8/13
    By Dan Druff in forum Flying Stupidity
    Replies: 17
    Last Post: 12-10-2013, 02:04 PM
  4. Replies: 41
    Last Post: 05-22-2013, 03:21 AM
  5. Harrah's St Louis poker
    By Fergie72 in forum Flying Stupidity
    Replies: 4
    Last Post: 06-13-2012, 06:19 PM