I purchased this bed after I bought a Beautyrest Recharge from Sears. I returned the Beautyrest after 25 days because it was just too hot for me and my wife and caused us to constantly sift our position to find a cooler area of the bed. Loved the bed at first but then it was just too hot to live with...and this was in winter. Sears charges a 15% restocking fee so I decided to go ahead with the Casper since they don't charge anything for returns. In the end, I realized that buying a mattress from a place like Sears is just as big a gamble as buying from an online store like Casper or Amazon. You will never know how your body will react to a mattress unless you sleep on it for several weeks. Not to mention that the demo mattress I tried in store didn't really feel like the mattress i received. So trying a mattress out in a store is very over rated in my opinion and when they charge a restocking fee for returns...its a no brainer.
I will update this review after I spend a month or so with it and update my review.
Update: I've had my Casper mattress for about a month and am updating this review. Casper has a great online presence. It almost seems like the "Apple" of mattress companies. They use very descriptive words to describe their mattress. The downside of doing this is that you get people's expectations up.
I have my California King Casper mattress on a brand new Simple Life Foundation. So far, if I were to rate the mattress I would give it a solid 5 out of 10. Its just good enough. Its not something where I look forward to laying in bed because it doesn't feel all that comfortable, but it doesn't give me any back pains when I sleep on it either. I sleep mostly on my side and the mattress seems to support me sufficiently. The mattress isn't as hot as the Beautyrest and stays cool most of the time.
Is it too firm or too soft? That's a very difficult question to answer because the mattress is actually both firm and soft. That may sound perfect but its not. You probably want a bed that feels soft but has firm support. But this bed is the opposite. It has a firm feel but has soft support. That is probably because the top layer is Dunlop latex and its sitting on top of memory foam. This bed will probably not feel like anything you've ever slept on. Nevertheless, it seems to support my body relatively well since I am not waking up with any body aches.
But the big negative is that from my perspective the mattress "feels" cheap. It doesn't "feel" like a high quality mattress. It feels very basic like its from IKEA. My expectations were very high given the company's website and people's review but now I realize that it is mostly brilliant marketing.
The people who give positive reviews have an incentive to get people to buy because if new purchasers use their discount code, they will also get $50.00 for the referral. After trying the mattress I'm certain that more than half of these positive reviews are tainted. There is no way that nearly 99% of the people who have this mattress are this happy about it, given the actual mattress.
But it's a difficult decision on whether to return the mattress or not. The mattress is fine and my body doesn't hurt, but its not a bed that I look forward to laying in either. And if I return this mattress, I will have to shop for another mattress and my wife will probably kill me.
I emailed Casper and they are sending me out a latex mattress topper they have recently made (free of charge) that they say will soften up the mattress. I will update this review again when I have used the mattress topper for a while. If the topper doesn't work out, I will be returning the mattress.
BTW: Their customer support is exemplary, I just wish I could say the same thing about the mattress.
UPDATE #2: I received the mattress topper a few weeks ago and have returned to update my review. (I have changed my review from 2 stars to 4 stars) The tag on the mattress topper says "latex" and it looks like its about 1 inch thick. From my research on blogs, this was made available only in late January of 2015. Prior to this Casper sent people memory foam mattress toppers from Amazon. The issue that I had was obviously pretty widespread for them to manufacture their own mattress topper.
The mattress topper has completely changed the mattress from my perspective. From the first day that I used the mattress topper, the bed has been great. I say this because when I first received and slept on the Casper mattress, I had body aches for about a week until my body got used to the mattress. With the latex mattress topper, it is now the best bed that I have ever slept on. Now the mattress feels soft in the right way and has excellent support. I can sleep on my side and back all night long with no complaints.
Without the mattress topper, I was experiencing neck pain and thought it was my pillows, but it turned out that it was the original Casper bed. I didn't have any neck pain before the Casper or since I put the latex topper on (too bad I wasted money on buying 3 different pillows in the meantime). Very odd that a bed would strain your neck. But the mattress topper fixed all of that.
With the latex topper on the bed, the bed now feels like a bed that could fetch $3,000.00. Its really everything I was hoping for in buying this type of latex bed. It doesn't feel cheap anymore and feels high end. My wife, who had no problems with the original Casper bed without the topper, was also amazed at how much better the bed became with the mattress topper.
It may be odd to hear that a 1 inch latex mattress topper could change the mattress so much...but when you consider that the Casper mattress' comfort layers are only 1.5 inches of latex, sitting on top of 1.5 inches of Memory Foam, I guess an additional 1 inch of latex would make a big difference. I wish that Casper had just built in the additional latex topper into the mattress initially but I also know that this was the first version of their mattress. I wouldn't be surprised if future iterations of this mattress included a little more latex on top.
The only issue that remains to be seen is durability...but that is something that hopefully takes years to answer.
Again, the customer service has been really awesome.
In summary,the Casper bed by itself is sort of an odd duck but with the free latex mattress topper it is a very, very nice bed.
Go buy this bed and ask for the free mattress topper. If you already have this bed complain about it being too hard and get it for free and you can thank me later...
BTW: Check out all the attacks I've received below. Although I'm very happy with this bed now with the mattress topper, its a little odd how people feel the need to defend this bed and attack my initial review. After all it is just one man's opinion. Makes me wonder if its people from Casper...
FINAL UPDATE: Thank you for all the kind comments. I'm sure that the negative comments were from people affiliated with Casper. Who else would take the time to bash a review?
Anyway, the bed is really awesome now and we love it, btw my wife is pregnant and getting bigger every day. We've stayed at some luxury hotels since we got the Casper mattress topper and mattress, and its always a relief when we get back to our bed.
The only negative aspect of the bed is that it lacks any kind of edge support. That means if you sit on the edge of the bed or lay too close to the edge, the edge will droop down and you will likely find yourself on the floor. But that is a very minor inconvenience and the only negative I can find. I would buy this bed again and again, as it is right now.
I've invested a lot of time on this review and the only reason I did so was because the process of buying a bed was such a headache and all of the professional reviews on the web seemed tainted in some way. I hope this helps people who are considering a Casper. If you would like $50.00 off your Casper just send me a message with your email and I'll email it to you personally. If you do so, Casper says that I will also get $50.00 somehow. When I purchased my Casper I used someone's link as well to save $50.00.
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Originally Posted by Dan Druff
