The first idiot customer service rep at Lenovo also doesn't want to help.
"We can create a fraud ticket for you, but cannot provide any info on the purchaser."
She then tried to tell me that it was illegal to provide this.
I interrupted her and told her that she's full of shit, and that it's fully legal to provide the information used on a purchase using my own credit card, as long as I can prove I'm really the cardholder.
She got all flustered and didn't know what to say. I asked for her manager.
After about 5 minutes on hold, she came back and told me that her manager told her that the fraud department needed to handle it.
I said, "Okay, transfer me to them."
Nope. Can't do that. She has to create a "ticket" to be investigated.
I replied, "No problem. But I'm not giving my credit card info on the ticket, otherwise you'll just take that and never call me with anything."
She responded, "Well then I can't create the fraud ticket without that."
Obv I refused.
I'm on hold to actually speak to the manager here about the matter.
Such a fail that they protect these scammers like this. I get it... they don't want liability in case I pretend I was scammed and use this to social engineer an address or phone number of a legit customer out of them, but if I send them the proper ID and legit proof I'm the cardholder, they should open up the floodgates and give it to me. It's totally legal. I have gotten this out of many large companies in the past with no problem when fraud has occurred.