One of the most tilting billing fails
I see this one all the time, and it's so tilting trying to get corrected.
You change something about your cell phone or cable plan, and they move you to a new plan.
Since you pay these bills a month in advance, they are supposed to credit you for the unused portion and then charge you extra for the prorated portion of the month for the new plan.
So if you have a $100 plan and you chance to another $100 plan on January 15, you should be due half back (slightly more, but let's say half to make it easy) from the previous plan.
So it should be like this:
$50 CREDIT from what I paid for all of January, since I'm changing it in the middle of January
$50 CHARGE for the second half of January on the new plan
$100 CHARGE for February
So it would be the same $100 total as if I had changed nothing.
Anyway, often this gets screwed up and you get double-charged.
So then I get a bill for $200 instead of $100, and when I call to explain this to the reps, they tell me, "No it's because it's prorated" and it's IMPOSSIBLE to explain to these dummies why they're wrong.
I usually have to go at least one (sometimes two) levels up to get this fixed.
At the end, they always acknowledge I'm right, and apologize for the previous reps' mistakes.
The incorrect reps are always extremely arrogant and treat me like a moron for not believing them.
They will not listen to logic or basic math.
This is going on right now, and I will literally disconnect my entire cable service and fuck them on the money I actually owe if they don't eventually fix this.
:facepalm5