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My questions for Clayton (which he can respond either here or on Twitter):
1) Key card locks usually have a log of when they were accessed. Did they show any cards accessing the room at the time the stuff was stolen?
2) You said they claimed you left the door "unlocked". What do they mean by that? Those doors lock automatically. What was their response when you (presumably) brought that up to them?
3) Have you spoken yet to the hotel manager about the matter?
1) No. They claim that this proves I left the door unlocked.
2) You said they claimed you left the door "unlocked". What do they mean by that? Those doors lock automatically. What was their response when you (presumably) brought that up to them?
2) I brought that up to them and they just reiterated that the key is computerized.
3) Have you spoken yet to the hotel manager about the matter?[
3) No. I can't get my phone calls returned.
My guess is that by "unlocked", they mean that you didn't pull it shut. The Rio doors don't close very well, for example, and I always obsessively pull them shut while leaving the room (and then check that it is truly closed/locked). I'm not saying that you didn't close it well, but that's probably what they're saying.Quote:
Originally Posted by claytoncomic
Don't ever wait for phone calls to be returned from management at any Caesars property. As you've seen, those calls never come. You need to aggressively call and talk to the highest person there every day, and keep hassling them until they find the hotel manager for you (or finally pressure the person to call you). Do this during business hours of 8am-5pm Monday-Friday PDT.
Unfortunately, the chance of you getting much out of them is small. There are several factors working against you:
1) There is no proof you ever had those valuables in there. For all they know, you could be making it up (I believe you, but that doesn't matter obviously).
2) Hotels in general state that they're not responsible for valuables left in the room, and the law generally backs this, so even if someone really broke in and stole things, you're not in good shape.
3) They can hide behind the possibility that you really DID leave the door not fully closed after leaving, thus resulting in this theft.
4) The value of what was stolen is fairly high. If something worth $200 was stolen, you could probably recover it by either pressuring them into giving you cash, or by getting the equivalent in food or room credits. No chance they're going to hand over $5k, or anywhere near that.
But I would take a shot with the hotel manager. Try very hard to reach him, and then once you get him, try to offer a compromise.
Look if you get a room at Bally's, the Rio or other shit properties (Excalibur Hotel, Circus Circus Hotel, Luxor, etc.) on or near the strip in Vegas, you are essentially asking for it.
You need to deploy cameras everywhere.
You would be surprised at how many people enter your room and have an opportunity to rob you.
Buy some high tech/hidden cameras
https://www.spygeargadgets.com/hidde...s-hotel-rooms/
This happens all the time in Las Vegas...
Couple warns others after they say they were drugged, robbed in Las Vegas
https://fox61.com/2019/05/15/couple-...mq331AQCKAE%3D
https://www.cardschat.com/news/wp-co...-robbery-2.jpg
First of all, sorry to hear about this. I hope you get your property back and certainly hope it's not an inside job...just nothing you can do about that and its bullshit the casino refuses to help. I'd go to the media, personally.....seems as if only bad press is the only way to get them to make shit right.
Many states have passed laws limiting the liability of hotels (thanks, asshole lobbyists!) in the event a guest’s belongings are stolen from within the hotel. If the hotel was negligent in its reasonable care to protect your property (i.e., failing to secure the building from intruders), the hotel may be responsible for stolen property.
For those going to Vegas this summer, here's some precaution I use (I have family in law enforcement, and grew up in a rough neighborhood, so plenty of tips I have gotten over the years) for your room:
- Make sure to try to fit as much shit in the safe as one can before leaving for extended periods. Make sure the pin isn't something easy, and when you lock that fucker, pull on it and make sure it's tight and locked. If you have electronics in there, make a spreadsheet of the make, model, and serial numbers for each. For cash, spread it out to show how much is placed in the safe. I'd also take a picture/video of the inventory in the safe, before you leave everyday (with timestamp), for reference. Although room safes aren’t impervious to theft, they can deter a thief. It can be difficult to assign responsibility when someone steals your belongings during a hotel stay, but a big part of that one can do on their own end, is to have evidence of the inventory lost as they often dispute that the most in these cases.
- For laptops/big cameras/anything valuable that can't fit in the safe...three things: backup any useful data (that way, if you get rolled you at least keep the data like pics, files, etc); for devices, I would recommend tracking software like Prey that way you can provide this data to law enforcement for them to track down your shit and/or the perp; and for extra precaution, before you leave the room for extended amounts, ask guest services if you can leave valuables at the front desk (but only if they have a policy that makes doing so safe).
- Hidden cameras are also an option, as TheXFactor mentions.
- Before leaving the room for extended periods, leave the TV on loud, the bathroom fan on, and the lights on.
- Before leaving the room for extended periods, leave "Do Not Disturb" signs outside on the door. Granted, for longer stays Vegas hotels has become more aggro in one not being able to do this for an extended amount of time for "welfare checkups" (thank the Vegas shooter), but again, you want the impression someone is in the room from the outside.
- Before leaving the room for extended periods, take a video leaving the room, locking the door, and literally tugging on the door to show its locked and closed.
I cannot believe I have to post this bullshit, and its so stupid consumers don't have more protections against this outside of insurance (which you really shouldn't have to pay for). Even with these tips, you still may not get reimbursed...but at least it gives a victim ammo in the media/court.
I think this will become common practice in the near future, especially at Hotels with Casinos. There's no need to hide them though, you're probably better off putting them in plain site in your room.Quote:
Originally Posted by Shizzmoney
Apparently someone was able to hack the lock in some way at Venetian and enter a room:
https://www.ktnv.com/news/investigat...trike-burglary
Venetian gave the people the value of their belongings stolen ($4k) after an investigation.
I've stayed in many different hotels in LV and the doors are all different from my experience. Like clockwork I will pull the door closed and wait til I hear the lock and still check the handle, even if I have a small amount of money in the locked safe. This seems like a stretch for the casino to assume all guests practice this method and they don't just simply walk away when they hear a door close behind them.