JEW Make the Call: Whole Foods Thanksgiving Edition

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Originally Posted by Dan Druff

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Originally Posted by Sloppy Joe

If a hard cutoff of 1 is unaccetpable to Druff (and possibly others here) how late should Whole Foods have stayed open on a holiday to accommodate the tardy bum?

Would he have felt different about 1:10? 1:15? 1:30?

Incredible how some adults walk through life with such a sense of entitlement.

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Solution: Don't schedule a pickup window to end at the moment you close. If you want to close at 1, end it at 12:30. If you want to close at 1:30, end it at 1. That solves the entire problem. The guy getting there at 1:30 for his 12-1pm window has much less of a complaint than the guy getting there at 1:01.

No point to discuss 1:10 or 1:30 if the manager admitted they put everything away and locked the doors by 1pm sharp.

If you were the district manager, would you have agreed this was managed properly? Or would you have congratulated them for costing the store $1000 in sales (note that there were TWO people who came less than 10 minutes after 1pm, both with expensive orders), and for possibly losing customers for life?

Scheduling closure and locking the doors at the moment the pickup window ends for expensive prepaid orders is straight up retardia, and anyone who makes such a decision should be demoted to grabbing carts in the parking lot.

No catering operation in the world works like this, not even in Portland.

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It is hard to fathom, agree. If all the variables are accurate

I'm sincere when I say these things never happen to me.

If I were the DM I would a) apologize, b) confirm I spoke to cunt manager, begin advertising pick up by X, and hand the jew $100 gift card to placate. If that didn't satisfy him oh well.

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Originally Posted by VaughnP

For anyone siding with Whole Foods - let's say the same pickup times were available and he instead had selected 11am - 12pm and showed up at 12:03pm and was denied his food. Would that have been reasonable? Obviously not, and it's so stupid for a place to offer a high priced service like this and close immediately following the end of the last pickup window that no one would ever assume that was the case.

For the manager to deny him in this spot is both idiotic and selfish. It's something if I were the district manager I wouldn't forget. Look at how far that type of poor customer service has reached. I've done the Thanksgiving to go thing more than once, and I will remember this for future reference. Shitty employees make their jobs about themselves, and while it's expected for cashiers, stockers etc. a manager of a grocery store acting in this manner is unacceptable. Would you potentially ruin a family's Thanksgiving over going to unlock a shed?

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If they close at 1, and he booked an 11am-12pm slot and turned up at 12:03, hed have his food and we wouldnt having this discussion.

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Originally Posted by zealanddonk

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Originally Posted by VaughnP

For anyone siding with Whole Foods - let's say the same pickup times were available and he instead had selected 11am - 12pm and showed up at 12:03pm and was denied his food. Would that have been reasonable? Obviously not, and it's so stupid for a place to offer a high priced service like this and close immediately following the end of the last pickup window that no one would ever assume that was the case.

For the manager to deny him in this spot is both idiotic and selfish. It's something if I were the district manager I wouldn't forget. Look at how far that type of poor customer service has reached. I've done the Thanksgiving to go thing more than once, and I will remember this for future reference. Shitty employees make their jobs about themselves, and while it's expected for cashiers, stockers etc. a manager of a grocery store acting in this manner is unacceptable. Would you potentially ruin a family's Thanksgiving over going to unlock a shed?

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If they close at 1, and he booked an 11am-12pm slot and turned up at 12:03, hed have his food and we wouldnt having this discussion.

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The point is he wasn't offered reasonable customer service, like anyone who scheduled in the earlier windows who arrived a few minutes late would have been, and rightfully didn't expect them to close at 1pm.

Took me one second. Looks like it’s the hours everywhere outside a few states that are entirely closed. Not taking 5 seconds when you grab the last slot. Just makes zero sense to me. Just my dinner idgaf, but dinner for a bunch of people, it’s just never happening. If this dude was like 20, maybe I’d feel sorry for him.

Most Whole Foods stores are open from 7 a.m. to 1 p.m. on Thanksgiving, but locations in Massachusetts, Maine, and Rhode Island are closed. It's best to check your local store's specific hours, as individual store hours can vary.

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Originally Posted by VaughnP

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Originally Posted by zealanddonk

If they close at 1, and he booked an 11am-12pm slot and turned up at 12:03, hed have his food and we wouldnt having this discussion.

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The point is he wasn't offered reasonable customer service, like anyone who scheduled in the earlier windows who arrived a few minutes late would have been, and rightfully didn't expect them to close at 1pm.

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He chose to take a later slot because "reasons".

That was his choice.

What was his plan if he got a flat tired or pulled over by the police, or kidnapped and repeatedly probed by aliens?

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Originally Posted by zealanddonk

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Originally Posted by VaughnP

The point is he wasn't offered reasonable customer service, like anyone who scheduled in the earlier windows who arrived a few minutes late would have been, and rightfully didn't expect them to close at 1pm.

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He chose to take a later slot because "reasons".

That was his choice.

What was his plan if he got a flat tired or pulled over by the police, or kidnapped and repeatedly probed by aliens?

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He didn't think they were closing at 1.

It wouldn't make sense for them to close at 1pm sharp, if the last delivery window is 12-1. He told me that he honestly didn't think it was possible they'd be closed. His frantic calls while on the way were out of concern that they might resell his food if he was a no-show by 1pm, so he wanted to tell them he was on the way and to hold it for him. When he encountered the locked doors, he was shocked.

I'm not arguing that he made the right decision to leave his house at 12:40. Obviously given the consequences of not getting the food (ruining 12 people's Thanksgiving), he should have just left earlier. That's why I said it's 10% his fault.

But to excuse Whole Foods here is absurd.